
Visiting Angels
Visiting Angels
Visiting Angels of West Springfield MA is a non-medical home care service that allows people to maintain the independence of their daily routines and familiar surroundings. Visiting Angels of West Springfield has assisted over 1,500,000 seniors in the past 21 years of operation. Our agency eliminates the stress and worry for families.
33 Westfield St. Ste. #1, West Springfield, MA, 01089 01001 01013 01020 01022 01028 01030 01040 01056 01073 01077 01085 01089 01095 01103 01104 01105 01106 01107 01108 01109 01118 01119 01128 01129 01151
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2025, 2024, 2023, 2022, 2021, 2019, 2018, 2017
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
Agency Rating
Barbara G
I like my caregiver because she is personable. The services give my wife time to relax.
5 / 5George S
I like their dedication. The girls that come are very good at what they do. Tish is very dedicated and very good. She has to be changed, and it's very difficult for me to do by myself.
5 / 5Anne S
They are responsive to my needs and well-educated for the job and they seem committed to it. They are compassionate and without them, I wouldn't be able to stay at home.
5 / 5Joanna S
I would recommend them because the people are loving, gentle, and sweet. When they have a call-out, they call late, but I prefer a text message. We've agreed upon that.
4 / 5John M
I've had some changes with the caregivers and that's a nuisance, there's too many. The caregivers need to help with mechanical things I can't do on my own, like fixing my wheelchair.
4 / 5William K
The people that they have sent have all been very good. I appreciate that they do just what I need.
5 / 5Maryann G
They need to screen their caregivers better before hiring them. They need to have background in dementia. They could have had someone that had background in dementia so they could click with my husband's needs. I needed someone to be there for him when I was gone.
3 / 5Mariellen C
Some of their employees are fabulous, but the management of the company is not so great. They watch my mother overnight and it is wonderful.
4 / 5Debra M
They were able to get the services needed for my mom, and they did so quickly. It gives me some time to do what I need to get done.
4.5 / 5Leah L
The agency was very attentive and good at communicating with us. The agency took some of the burden off of me. They gave them a better quality of life.
4.5 / 5Christine G
They are very flexible and accommodating to the needs of the clients. It allows the client to stay at home and to provide assistance to daily living.
5 / 5Donna D
The person they pick to take care of my mom was the perfect fit for my mom. It's a big help to have someone in the morning with her 5 days a week.
5 / 5Marcia G
I like that my needs changed a lot and they have been able to help me find the perfect person I needed in a house. I have her come in for 2 hours every 2 weeks.
5 / 5Simona D
They communicate well. It helps me with some tasks I would have to do.
5 / 5Sandra M
I liked the caregivers. They help with showering and dressing.
4.5 / 5Donna W
Visiting Angels have been there for us even in our complicated times. If I need a shoulder to cry on they are there for me. Visiting Angels has made this positive impact by showing us emotional support.
5 / 5Antoinette M
I like that they are exceptionally friendly. The caretaker does a lot for me. She is excellent.
5 / 5Cathy B
very easy to work with, they are very cooperative It just peace of mind to check my mom every day
4.25 / 5Carol C
The girls were good. It was helpful to have someone with me during the night.
5 / 5Bruce K
The people they send me are wonderful. I only use them three times a week and they help me to take a shower.
4.5 / 5Evelyn C
They satisfy my sister's needs. They do what my sister needs them to.
4.75 / 5Leah L
I like Visiting Angels because the staff is compassionate. Visiting Angels has made my experience positive by giving me time to do other things.
5 / 5Laura-Jo G
They made sure that somebody was there when I needed them. They helped a lot. They came in early and gave her, her medications, and they made sure she ate.
4.5 / 5Misty M
I would recommend Visiting Angels to others because they follow up, they care, and Natalie is excellent at calling to see if we need caregivers. She follows up every week to see if we need care. It gives me a little help on the weekends to make sure that she's fed and that she's okay.
4.75 / 5Linda S
Visiting Angels lives up to their name, they are truly angels. They are willing to go above and beyond. They make you feel like family.
5 / 5Lisa R
I like that my mom loves the ladies, they are all super nice. It's been helpful for me because I live in New Jersey and this allows me to get away for 2 weeks and not lose my job. She wants to stay at home as long as we can.
4.25 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.