Janice R

The employee that was matched up is a perfect match. I was doing all of the cleaning myself and now they help me with it and do more than I could.

Deborah G

They could improve the scheduling. Some of the girls will come in, work one day, and quit, but they don't call and let me know. I also have to have caregivers to take me to my doctor's appointment. Most of my girls are pretty good, but once in a while, I will get someone that is not as good. I let them know when that happens. Some of them aren't trained and don't know how to take blood pressure.

Johanna R

I like that they are here when they are supposed to be. I like that they do what they are supposed to do. I need them to tell me their name and open the door because I cannot make it to the door.

Ashley L

They need more training with their caregivers. I have some really good and really poor caregivers. They could have more knowledge.

Marilyn G

The girls seem very genuine and friendly. They're always on time and they're so nice to her. They make her lunch. They get her a sandwich if she wants something.

Graciela Q

There is no communication. They can listen to their clients.

Rosa N

I would recommend them because I am very happy with the service, and the caregivers are usually on time. They answer all of my questions, too. They help us the most by helping my mom do chores and go to the restroom.

Christiane B

They could work on communicating with me, they don't communicate with me at all. The caregivers don't follow instructions.

John Van V

They're friendly, prompt, and when there is a problem they get a hold of me or leave a message. My daily life has improved. The caregiver prepares meals for me.

Amanda S

They are really friendly, and they are easy to get a hold of. They help with cooking and cleaning specifically.

John B

They need better communication to help me recommend them more. They could be more consistent to make my life easier.

Anonymous

They could improve scheduling and communication. They could be more quick in filling vacant shifts with qualified shifts.

Robert G

I like that they do try to fill the shifts and they seem to care. Some of their caregivers could be improved, some of them do not consistently show up, and we count on those caregivers. The caregiver is absolutely amazing, she has taught me things, and she is kind, caring, and seems to genuinely care about the client.

Thomas O

They can improve communication with their caregivers. Them being here to help with things I can't.

Marcia G

I would like to see consistency be improved. They make things more secure for me.

Karen B

I like their communication. The companionship is extremely important to me.

Edelmira Ariasade A

I like the way they answer my questions. I am really happy. The girls take wonderful care of me.

Anonymous

They could improve communication. They care for her extremely.

Scott G

I like that they have helped and been there for Scott. I think the services have been great for his emotional well-being.

Anonymous

They could have showed up. They didn't follow the care plan.

Anonymous

They are usually on time. The services are reliable.

Laura J

It is helping us right now, but I don't know if it will help long term. They do a good job and have covered their bases of what they can and cannot do. She has physical needs and she needs the help. They meet our needs at the time.

Phyllis E

My caregiver is really fast, accurate, and knows what to do. They help get things done and keep me company. They are really nice people.

Maverick S

I am not happy with the office staff. They need to communicate better.

Della C

My mom is very happy there with the people she works with. She can't qualify for 8 hours, so she only gets 4 hours of care a day.

Mohd M

I would recommend the agency. The agency has been good for me, but the caregivers have been mixed up. The caregivers are not consistent and sometimes they do not do what they are supposed to do. My caregivers work around my home. They help with the cleaning and the cooking.

Rudy M

They try their best to get the help and match us with the right caregiver. The access to appointments is most helpful.

Marcia G

I like pretty much everything, the care that I am receiving and the response from the customer service. They have done everything I have asked.

Michael C

I like the caregiver that I have. There is not much you can do. I'm satisfied with who comes over. It is the caregiver, Jake, that I have.

Michiko S

They need to improve the communication, and the caregivers need to have the ability to provide the care. Some caregivers are good, and some caregivers don't have a clue.

Kristina S

I would recommend them because they always find staff that will help out. She has left a positive impact because she knows everything about me and my routine.

Bridgett W

I would recommend them because they are always right there to see if I need help. They have left a positive impact, I don't think we could deal without them.

Noah G

They are personal and flexible. The care is really good, the way that they put together a plan for the clients, and it's very personalized. It has changed our lives for the best.

Lisa S

They have one care coordinator who really isn't on top of things. They don't call when someone can't make it. They help me get things done that I can't physically do.

Joseph G

They are always available. They always have a place for a shift and are attentive to the clients.

Ramon C

They could provide us a caregiver who speaks Spanish. There were some people who came and they worked well and 2 of them who came asked too many questions and didn't seem to have a lot of experience and didn't want to do some of the things we needed. We need someone flexible to help us with our needs.

Kim L

The caregiver is awesome. It gives me motivation, and knowing they are here with me.

Kalub S

They have got good people working for them. They give me relief and comfort, knowing someone else is there for my son.

Bernadine C

They are always on time and are very helpful. They always pick up my medication and do things for me.

Robert W

The caregivers were great, but the billing department has been difficult to work with. They helped with my dad's everyday needs.

James P

My son has been very fortunate to have good caregivers to assist him and his needs. As soon as I found that my son was comfortable, and they were competent to his needs, I was able to feel free and do what I need to do throughout the day.

Shannon K

I am grateful that they have been here. The PCA was on the front lawn talking on the phone because my daughter lapsed in a diabetic coma. I feel very grateful that the PCA was there because if not she would have been dead. He was able to help her get back. I am feeling very grateful and I feel kind about what they have been able to help us out with. It saved my daughter's life.

Janet C

I like this agency because their caregivers are very good and they are caring people and so far, I haven't had too many problems with the company. Without them, I would have problems.

Gary T

I like that their communication is pretty good. The caregivers that they have provided are great.

Paz T

The caregivers are responsible. He is there to help him and if I need to go out, he stays with him and take good care of him.

Eva M

I like the way they take care of the client. We have been with them for a number of years and they do a good job. The caregivers have helped the most in communicating with the client and helping keep her active.

Marilyn G

I like that they have friendly people. The provider helps by cleaning, and I'm allergic to what's around me, so when they clean it helps.

Janet C

I would like them to hire more qualified caretakers. The caretakers have been skilled to offer.

Linda A

I like that they have the ability to get staff. They send out qualified caregivers.

Adrian R

They help a lot. They just help me a lot.

Dorothy J

I like that they're easy to communicate with. They've helped us the most with providing quality care.

Michelle M

They could improve on training their people. My caregiver was standing outside of my car and I needed help. I slipped and they said they did not know what to do. They went into the restaurant to get a waiter and I ended up breaking two bones in my leg.

Ana C

There have been caregivers that I like and others that I don't. There are times when they don't come. They've helped me the most with cooking and cleaning.

Jenny P

I like that they're easy to work with. It was very easy and they're very helpful.

Mark A

I would like to see the agency improve their bookkeeping. They can make my life easier by getting a better bookkeeper and office people.

Patricia R

The agency could do better at communicating more efficiently. The agency could make my life easier by communicating better.

Patricia S

The caregivers are timely and friendly. The care helps my wife to settle down.

Anonymous

We need more consistent caregivers. We've had multiple caregivers. They need better employee retention and delegation. They provide us with help. We'd be lost without their assistance.

Kenneth M

They could keep my caregivers here and stop taking them away. It takes time to train new caregivers all the time.

Mark T

Just help they disable and provide better. Well, it's helping I don't have to take care of him.

Marta F

The caregivers have all been wonderful, and I like that the agency carefully chooses its caregivers. I would appreciate it if I had a consistent caregiver. I would like to get some help fixing my son's van. I'm not able to transport my son with me.

Donna B

They need better staffing and better training. They could have more staff, so I can go to work.

Dari M

The agency is easy to work with and easy to schedule. We could not live without our caregiver, Mark Little.

Denise J

I would recommend them because they are involved but not overly involved. They have helped the most by encouraging me.

Anonymous

There are some caregivers that sit and read or sit on their phone when caring for the client. With a different agency, they used to have a notebook that listed how the day went. This would help the next person. I am told they use an app, but I would like to know if the caregivers are actually using the app. He needs the care and isn't able to walk around or do things for himself. The services allow him to be in his apartment. I am not sure if he is getting the right care because things don't look like things are being done when I go over there myself.

Peggy J

They could have the same caregiver come all of the time. The caregiver could give us their name when we meet them.

Anonymous

The agency can do a better job of protecting my son's resources. The caregivers need to listen to my concerns better.

Tina S

They call to check in on me and my caregiver. They are flexible. It changed my life completely! It would be very difficult without them.

Joseph G

They are reliable, they give a full service and seem to care about the client. They offer other resources to personal needs.

Bernadine C

They have always been there for my parents and given good-quality care. We have trusted and grown to love the caregivers. It has helped my mom to be able to live at home, which is wonderful.

Anonymous

They provide us with good caregivers. They make life easier.

Anonymous

I feel like they are understaffed sometimes. They help by being there and help her get out of bed. They help her clean. They make sure she is okay.

Victor F

They should have the clients more informed on when the caregiver is going to show up. They're careful and everything's going fine.

Christopher Anna H

I would recommend them because they are efficient, and they always call me back when there is any change in my caregivers hours. The agency has made my life easier just by helping me with cleaning my house.

Forrest B

The agency needs to call me a couple of days in advance of my schedule to be sure that I have a client coming in that week. The caregivers help me with my laundry.

Gloria P

I like the fact that when a care provider is not available they still have care providers that can still help. The impact has been tremendous, so much less stress.

Daniel M

They are pretty good as far as what they do. They show up on time and I have no problems.

Raquel F

They are very thorough and understanding of what goes on. The caregiver treats me like a person and a friend.

Anonymous

I like how they always send someone out to help. They help me do all sorts of stuff in my house.

Donna S

I would recommend them because they are awesome, they go above and beyond. I don't know what I would do if I didn't have my caregiver, she cares a lot.

Charles L

On Monday, I have a good caregiver who does well but the other ones don't do as well. They do what I ask them to do.

Vickie M

The agency could hire experienced people. The providers could be self-sufficient, and I want them to show up for their shift.

Janet C

I would like them to have more consistency with the workers. It seems like I have a different one every day. The provider has helped me the most by just providing the help. I can't stand up or walk anymore.

Anonymous

I like that they are pretty helpful. Most of the caregivers are good at what they do.

Anonymous

I like that they provide quality services and they are willing to help us out. They have helped the most by just relieving some pressure from me.

James P

I am highly likely to recommend New Horizons to care for your loved ones. I like that we have been pretty fortunate with our caregivers. We had a few that come and go. We have had a couple of caregivers that have been around for a year and that has been nice to have that consistency. It is very good because I am able to just worry about errands and chores and not have to worry about safety or comfort level. I know he is in good hands.

Margarita N

They don't call me and let me know if the caregiver isn't coming. The caregiver gave me her phone number and I can contact her anytime.

Gaetano A

The people that they send me are great people. They show up and help me with everything.

Anonymous

I like the caregiver is really good, but the agency falsely advertises. The caregivers that I have are very upbeat and positive.

Deborah H

They are prompt. The everyday services that help me live a normal life help me the most.

Janet C

They make sure I have someone to care for me when my regular caregiver is not available. I can count on them to make sure things are done.

Anonymous

They are not communicative at all with staffing and supervisors with scheduling. They would call me saying this person may be available, but they would call me later saying they are not available. No update with scheduling. The caregiver that comes in goes above and beyond.

Roberta W

I like the quality of their services as well as the care that they provide for their people. I like having company as well as having help with my daily living.

Angelica V

They need better communication. She helps me with hygiene and helps me stay organized.

Gerald D

I like the people. I liked that they were prompt to respond. They gave him a bath when he needed it.

Bridgett W

I like that they are eager to help. I like that they come in and wash dishes. I like that they are inevitable.

Bradley S

The person I have really helps. I do not like a bunch of people in my house, so I like that I only have one. They make my meals every day and that really helps me out. They also clean my house.

Rudy M

I think they need to keep staff longer. They could have caregiver with better skills.

Anonymous

The agency doesn't schedule their people well. They could quit changing the caregivers around. They could improve communication. It depends on the caregiver, some of them are pretty bad and there is high turnover. We've had one really good caregiver.

Patricia S

The agency provides us with caregivers. The agency can provide the same consistent caregivers.

Staci R

The providers were pretty good. The two main ones were good, but when I had my knee service, one was great and one was awful. There is somebody here and I can go do other things.

Paz T

What I like about the agency and their services is that they provide high quality care. I like that the caregivers are able to do the client's exercises with him.

Richard H

I have had difficulty in the past with a number of care providers who have been in my house. Sometimes I would get a new one every day. Most of the people are very helpful, the only issue I have ever had was how many people came through my door.

Raquel C

They are good at communicating. No issues. They helped me get started and signed up. I have been here for a year. They made the process easy.

Eve D

They are a good company they work with, listen to you, and try to be supportive. There are certain things the caregivers can't do, but they are a lot of help, and I couldn't do it without them.

Mark T

They wait until the last minute to fill positions. The services have been a big benefit to me. The agency could lighten up on what the caregivers can do such as getting my nails trimmed or a haircut. I want one person to fill in each day because that is difficult.

Joyce K

I like the person they sent me. I'm an amputee so it helps quite a bit.

Sarah P

My caregivers do just fine; I don't know what the company could do better. The agency has helped me the most by getting them out of the house.

Donna B

They are friendly and professional. I laugh more when I am around them.

Anonymous

I have excellent care. It helps me tremendously. They help with everything.

Christopher L

I know everybody has a first day, but the problem that I have encountered, the younger people like to be on their phones a lot. I have gone through 3-4 young people that say they have done the work when I know they haven't. I know that the case manager has been awesome. They have been really working with my wife and I.

Anonymous

They could do better with communication. They help the most by doing everything I need her to.

David O

It's hard to get a caregiver, and New Horizons does, unlike other companies. They do a good job and I am grateful for their help, and they do a good job.

Geraldine W

The agency responded right away after applying. My caregiver makes my life easier.

Richard R

I was given a 30-day notice that they are no longer going to care for me due to a misunderstanding with one of the caregivers. Nobody from HR has contacted me to see what they could do to make things better, they initially told me it was an open case, but no one has contacted me about being able to continue the services. I had to ask if I am being terminated, but the caseworker that came here said she didn't know anything about the letter of notice of termination. I have had caregivers in the past that worked with me, and they sent me new caregivers that don't know how to work with a quadriplegic and I have to train the caregiver. I am a complex client, I am in need of care. It's hard work, I have been training all the caregivers that have come here. I keep getting different caregivers that I have to keep training them, which is not convenient or helpful for me.

Allan B

We tell people to join New Horizons. Most of the caregivers have lots of experience. They are very flexible.

Jeffery W

I finally got someone to come on time. Everything I ask them to do, they've done cheerfully.

Mary A

I like that the agency work with my schedule and is always on time. Having the services is very helpful. They are great to work with.

Alexander M

They care. They are very helpful. They take him where he needs to go. They venture off to teach him where to go. They put out a plan for him. He's learning the bus system.

Sarah T

I think they are awesome. The quality of service is outrageous and beyond words. If they weren't here, my house wouldn't be where it is at today.

Patrick H

I like their flexibility. They have improved my quality of life.

Kim L

I haven't had any problems with the company. I am still processing the needs of my illness. I have surgery upcoming.

Gordon M

All the service is helpful. The caregivers are here.

Joseph G

I would recommend them first over others. I am very satisfied with what they have done.

Bernadine C

I really love the regular caregivers. I like that they send people who can take care of Mom. It allows her to stay in her home. It would be rough without the services. Not only that, but it helps me by helping her.

Adrian R

They are pretty good at responding. They help me reach my goals.

Terry S

If I need someone, they always reach out to help. They gave me an awesome caregiver that helps me out with everything I need.

Debbie V

The people and the girls that came in were very nice. They did the dishes and cleaned up the floor for me to make life easier.

Kenneth T

After trying for two months to get some help in, it's wonderful to have help. Its especially good for him because he does need extra care and it's a little hard for me to do it all.

Kerry A

It seemed like they were not reading notes. They could have done their job better.

Gloria P

We have been happy with them. I like their communication. Without it, it's really difficult because I work. They try to get some if the regular care person is not available.

Rogaciano H

They give me lots of attention. My caregiver takes me to appointments, and to the pharmacy.

Lisa F

They call me, they're very prompt and they have been very flexible. They have been very cordial and have a lot of nice people through them.

Virgil K

I can always call and talk to somebody and they try to make a good match with the caregivers. Evelyn comes out every Monday and Tuesday, she helps with chores, cleaning, lifting, and everything.

Debra D

I like the care provider I get. They clean my house and I have a companion while she's here so it's helped me a lot.

Mary H

They don't communicate with their workers enough, but I have not had any problems with them. I can't do much of anything by myself anymore.

Robert L

They have inconsistency and are not properly trained. Some of the caregivers do not know CPR, or even know how to clean. Some could cook, some could not, they would burn food. I for 6 months had someone not ever show up, some of the people have not been great.

Anonymous

Their qualifications are not great. We never had a consistent caregiver. If I had to leave the house, I felt like they wouldn't provide care.

Mary Z

They could respond to calls. They could keep information flowing back and forth. It'd be nice if they have more staffing people when one of the caregivers' calls in so they could replace that person; instead of not filling the shift.

Kelsey W

I like that they are flexible. I can't even imagine getting through my day or life having the support that I have.