
HomeWell Care Services – Andover, MA
HomeWell Care Services – Andover, MA
HomeWell Care Services is not your average home care agency. For us, it’s not simply about placing a caregiver in the home. We take a holistic approach to at-home care that focuses on both accomplishing the tasks of daily living and improving the overall wellbeing of each individual entrusted to our care.
300 Brickstone Square, Suite 201, Andover, MA, 01810 01741 01801 01803 01810 01821 01824 01826 01830 01832 01834 01835 01840 01841 01843 01844 01845 01850 01851 01852 01854 01862 01863 01864 01867 01876 01879 01880 01886 01887 01899 01921 01940 01949 02180
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
Agency Rating
Alan J
They could improve the reliability of their people. I have had so many changes. The owner is good, but the caregivers are not reliable. When they come, they are good. They do everything I ask them to do. I just need more continuity.
3.5 / 5Gary C
They keep in touch and I like the way they work. They are very empathetic, kind, and friendly.
5 / 5Anonymous
I'd like communication to be improved. The caregiver fills in the area where I'm not able to be present.
4 / 5Jorge T
They have some pretty loyal and dedicated employees. They can have more consistency, and uniformity.
4.5 / 5Ramon S
They could communicate better. They provide care.
4 / 5Walter K
They always communicate. They know what he likes and does not.
5 / 5Richard M
I like the good service. It's been very good, they help a lot. They help me with showering.
5 / 5Anonymous
I think they could communicate more. They just take his considerations into account as well as provide excellent care.
4.25 / 5Nicklas S
We have had a good experience with our current caregiver. We did have two that did not work out with us. We have not had interaction due to having a great caregiver.
4 / 5Donald M
They are very responsive. They provide care.
4.75 / 5Raymond S
I would recommend them more if they retained good caregivers better. They could make our lives easier by retaining qualified caregivers.
3.25 / 5Donald M
I specifically like the people who work with this agency. They have done exactly what I've asked. Our caregivers are great.
4.75 / 5Robert L
I recommend this agency to everyone because we are very happy with our caregiver. I find that these services give me the time to care for myself and also be able to run errands I normally wouldn't be able to do and still feel that he is in good hands.
5 / 5Robert G
I would recommend them because I like the owners. They could have more communication with me.
4 / 5Joseph I
I would recommend them because they are very personable, and they always keep in contact with me. I am very happy with them. They have had a great impact on my daily life because my caregiver is really good. She is young, and really is a good cleaner.
4.5 / 5Robert L
My caregiver is very nice. They do my laundry.
5 / 5James M
I like the aide that we had. They helped with just consistent daily care.
4.75 / 5Phillip D
They come in as needed and do their work well. They have the needed qualifications. It helps me out a lot so then I don't have to do that stuff.
5 / 5Joseph I
Older people need the service. I am in a wheelchair and am limited. There are a lot of transfers. It can be confusing. They help me, and have a good spirit.
4.5 / 5James W
I would like if the caregivers had better communication with us. They help by just providing him with someone there consistently.
4.25 / 5Lisa G
I love the management. Right now it's amazing, but sometimes it depends on the caregiver. Anita and the other people are kind and courteous.
5 / 5James D
I have had very good care from them. It is wonderful. They help with my husband and with cleaning around the house.
4.5 / 5Christopher B
I like their people. They make every day better.
4.5 / 5Robert P
They should provide a professional and prompt caregiver. They need to provide up-to-date payment instructions that work.
2.5 / 5Anonymous
Before I got the caregiver I had, we weren't happy with the ones that we got. The caregiver has been very positive.
4.5 / 5Richard M
The care is good. They are making life easier for me.
5 / 5Michael Z
One thing I like about the agency is they were able to match the perfect caregiver. The consistency is great. The one thing that has been the most helpful is just the help he gets because if not he would not be able to live alone.
5 / 5Alan J
They call when the helper is not available for whatever reason, and they always offer to send a different person. The company itself is quite good. They're nice people. They do what I need to be done, and they make my life easier.
3.5 / 5Joseph I
They are responsive. They are prompt with checks.
4.75 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.