
Epic Nursing Services, MA
Epic Nursing Services, MA
420 Washington Street, Braintree, MA, 02184 02184
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2025, 2023
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Mary K
The caregivers are always on time when scheduled. They keep their word. Having the services gives me peace of mind knowing my mom is being cared for.
5 / 5Paul B
I haven't had a problem with them. So far, so good. I have asmatha so I have a hard time cleaning things and doing things, so she shops for me or does laundry so they just fit.
4.75 / 5Joana P
They're timely and proficient in what they do. I'm the caregiver, so I have a readiness for her needs.
5 / 5Arnold S
I like how friendly they are. I have a very good rapport with them. They are cordial and answer all of my questions.
5 / 5Joseph P
The woman I have now is pretty nice. The agency has helped me to get things done I normally wouldn't be able to do.
4.75 / 5Stacy C
Everything has been great so far. Everything has been great.
5 / 5GISELLE P S
I like that they care about you. They are careful with you. They help me dress, go to the bathroom, and go to the pharmacy.
5 / 5Paul B
I like that when I have a problem, I can talk to them, and they can help me with it. The caregiver that I have now will sit here and keep me company if there is nothing else to do because I live alone and we can joke together. We have a good report.
4.75 / 5Anonymous
I like everything. She is trustworthy helpful. She treats me like family and never puts me down. She helps me with everything I need. She doesn't hassle me all the time. She is perfect.
5 / 5Anonymous
The services are a big help. They keep in touch with me. They help me when I need help.
4.75 / 5Anonymous
The caregiver could work on their punctuality and with showing up on time. I like the assistance provided through the agency.
4.25 / 5Barry A
I like my caregiver. My needs are being met.
4 / 5WILLIAM S
The nurses are great. They are there when I need them.
4.75 / 5Normando P
I would recommend a friend because they do a good job. I like that they come here daily for one hour.
5 / 5Linda G
I like that we can get close to the worker and have good communication with them. I like that I have the same caregiver every time. She does anything I cannot do.
5 / 5Deborah G
They are always helpful. If we need anything, they are there.
4.5 / 5Lauren W
They are just a good company and are on time. They help me out tremendously because I have a bad back.
5 / 5Nayomi R
I like everything and the help they provide to people in need. The services make things easier to do with the assistance and the company is helpful.
4.75 / 5Anonymous
I would mention they help you. Sometimes it gets in the way of your day. Other than that it is a good help.
5 / 5Helena T
I would recommend them because I don't have any complaints. The agency calls me to see how I'm doing to make my experience positive.
5 / 5Natividad B
They are punctual and on time. The cleaning aspect has helped her a lot.
4.75 / 5Luz G
They are great, and my daughter is happy with her job. I needed more care hours, and they were able to get them.
5 / 5Carmen P
They are nice and they like to help. They go above and between to help me.
5 / 5Myra R
I really like my aid and the agency is consistent. The services made things easier for me.
5 / 5Sara K
I would recommend the agency because I have had the same, great PCA for over three years. It has been a positive experience because the caregiver is helpful with cleaning.
5 / 5Anonymous
I have an amazing aide and I like the way they work with me. They are a great help because I am disabled, so they help me get things done.
5 / 5Maggie D
We have all the aspects of the care from one agency, it is all in the same package. They helped me after I got out of the hospital. They took my vitals.
4.5 / 5Heidi D
They're easy to work with. They help get me to places and do things.
5 / 5Janice A
The agency is very misleading and dropped me from services and forced me to do services I didn't agree to. The agency needs better service.
0.5 / 5Barry A
I like my PCA worker. They have helped the most by providing me my PCA worker.
4.25 / 5Paquin I
The aide has been very, very good. They have helped my brother with his showers.
4.5 / 5Sandra S
I always get good service. She does great housework, and does a great job.
5 / 5Richard C
I don't know much about the agency. Just the people that come to me. They help me by showing up and taking care of me.
4 / 5Barbara W
They're understanding. They go on walks with me.
5 / 5Lourdes H
The caregivers are excellent at what they do. They are responsible.
5 / 5Donaria R
I like the people. I need help with cleaning.
5 / 5Mary M
They are good, their communication is good. If you want to ask any questions, they will answer you correctly. The caregiver follows the instructions she wants to give.
5 / 5Marrero Laura C
They do what they should do and help me a lot. The caregivers are responsible and help me how I need it.
5 / 5Glenn M
I like that they are very polite. In this day and age, it's tough to get someone that is polite. They are on time.
5 / 5Victor P
Everything is positive, the caregivers have a good attitude. The caregivers do all the work I can't do since I have a bad back, along with COPD.
5 / 5Lourdes H
They work nicely. They are good people. Everything is helpful.
5 / 5Myra R
I like that my caregiver is on time and takes care of me. They help the most by doing light housework and cook.
5 / 5Deschia C
I recommend it because they provide great services. I like that they provide services with my availability.
5 / 5Andre V
When you call them, they tell you exactly what you need. They always call and check on me to ask if everything is alright and if there is anything I need.
5 / 5MARIA G D
They respond on time. They come on time.
4.5 / 5Mary B
I think it's a great service. She helped me the most in taking a shower.
5 / 5Cari C
They have consistent staffing, It makes things a lot easier to do things I get done.
4.5 / 5Serzilia T
Sometimes when we complain about something, it takes a long time for management to do anything. Everything is good so far.
4 / 5Rebecca C
The workers are friendly. The services are very helpful.
5 / 5Bisonia S
I think they could provide me more time for me to recommend them more. They could make my life easier by giving me more time. They've helped me the most with cleaning.
4 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.