
Visiting Angels of Southwest Michigan
Visiting Angels of Southwest Michigan
www.VisitingAngels.com/SouthwestMichigan
5413 S Westnedge Ave, Portage, MI, 49002 49001 49002 49004 49006 49007 49008 49009 49010 49012 49014 49015 49017 49024 49026 49033 49034 49037 49046 49048 49051 49052 49053 49055 49058 49060 49065 49068 49070 49071 49078 49079 49080 49083 49087 49088 49097 49333 49344 49348
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
2025

Best of Home Care
Top 100 Leader in Experience
Awarded to the top 100 agencies with the highest Overall Satisfaction (OSAT) scores.
2025, 2024, 2023, 2022, 2021, 2020
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Bonnie C
Anything I can think of, she can do. They have helped me do physical therapy while at home.
4.5 / 5Kathe B
I liked the initial visit by the person. The substitute was awful. I needed them to increase the amount of time they worked for me.
4 / 5Peggy L
They've sent quality staff and are always there to answer the phone. They've been real good to my mom. Just knowing that there's someone there to take care of my mum just gives me peace of mind.
4.5 / 5Ken M
They are easy to deal with. They cook his meals.
5 / 5Linda B
I like the lady that comes here. She is really good, the only thing that I am disappointed with visiting angels they don't provide medication, but she does do some of it
5 / 5Dawn H
I like the flexibility that they offer, and the caregivers they have sent out have been phenomenal. It allows me to not have to be there every day since they are taking care of my parents.
5 / 5Joe G
I like their accessibility and communication. They assume tasks that I would be burdened with otherwise and they provide respite.
5 / 5William W
I would recommend this agency because everybody does what they are supposed to. They also do it well. I couldn't get along without them.
5 / 5Lynn S
I like that they are amazing as well as kind and compassionate. I like just having someone there to help him out.
5 / 5Nancy N
We get along right now, and they accomplish the things that needed to be done. They make sure I am on time for doctors, she is always available for me to take me places, and she also shops for me
4.75 / 5Cindy H
They are very patient and understanding. It has helped, but one day a week isn't enough.
4.5 / 5Micki M
I would recommend them because they are helpful, and they are caring. She is happy someone comes out and visits her.
4.5 / 5Anonymous
I like that they gave great advice to me. I like that they do a great job, but she is very stubborn.
4.5 / 5Elisabeth (
They answer all of my questions. They wash the dishes.
4.5 / 5Jane K
They are providing the services they have in their brochure. It made a big difference, my husband was immobile, she helps with everything.
5 / 5Dianne F
I would recommend them because I like the communication and our angel is exceptional. It's very helpful for him to have a companion there when I need to run an errand.
5 / 5Diane O
I like the thoroughness and attentiveness to the needs of my mother and how kind and caring they are to my mother. This provider has helped me the most by being there and helping my mother when I can't be there.
5 / 5Isobel O
They are very responsive. They take care of my mom, and they are so very helpful.
4.5 / 5Pete C
I like the way they work and their efficiency. I think she needs help with staying organized.
4.25 / 5Nancy N
I like the two girls that I have, they are kind and good to me. They help me a lot, I can't get anywhere and they'll take me to the store and they do the shopping for me. Those things I can't do on my own.
5 / 5Nancy M
The staff has been kind and caring. They help with the everyday essentials to give me a break.
5 / 5Sophia G
I like my caregiver; she is like a member of the family. We sit and talk a lot.
5 / 5Andy N
They always respond and I like the way they monitor her. They are just always there, if we need to add more time and get it going.
5 / 5Mary L
I like the ladies they have sent here. I can leave the house and know he is safe.
5 / 5Robin C
I like the consistency and that they are nice people. They have helped the most by keeping him at home and comfortable.
5 / 5Warren V
I like that they have effective communication. The agency is local to the client and they are very good at communicating with me about her care and what changes there are.
4.75 / 5Kelly W
They could reduce the cost. That depends, I used to have 10 different caregivers, but now I have one.
3.75 / 5George S
It's excellent. They call from time to time.
5 / 5Margaret B
I recommend it because they have been great. I like that they have done the scheduling directly.
5 / 5Marva K
They have handled everything really well. The support she feels has helped her a lot.
4.75 / 5Anonymous
I like the dependability. I would like them emphasize professional behavior and not talk about personal lives and not talking so much.
4.5 / 5Kelly
I like the agency because of the way the staff does things. The provider has helped me the most with being here for me.
4.25 / 5Willie VA R
My caregiver gets the job done. I can do what I have to do quicker. I don't have to do it myself.
5 / 5Kay M
They are knowledgeable, actively listen to what you say and try to accommodate, and are polite and on time they are very respectful of my son. They come in and do their job and are just excellent at what they do.
5 / 5Karen B
I like that they return my calls right away and answer my questions right away. They have made it positive for me to not having to worry about my mom.
4.75 / 5Gerry S
I'm not trying to be harsh, my mother is in a unique situation. We have had difficulty getting things communicated and really understanding what they are going to do. We finally got groceries set up which is one thing she needs. Other than that I'm not sure what they are doing and my mother needs more care than they can offer. Everyone has been fine, really nice and easy to work with. I had knee replacement surgery so I am laid up for several weeks, it's been helpful for them to get groceries. When there was nobody there, it was me. So it's been helpful to me and they take care of little things.
4.25 / 5Warren V
I like the very personal interactions and I have the ability to explain problems that I have, and the office will take care of it. The caregivers help her keep her house clean. They get her to the store and make sure she has enough food.
4.75 / 5David S
They provided great service. They assisted us and were on time.
5 / 5Eric D
I like the level and quality of care that we are receiving. It is nice to know that my dad is cared for when I am not there.
4.75 / 5Anonymous
They do a very good job and if there is anything I need done, then they go ahead and do it. Well, I live here alone, and they keep the house clean and do the dishes.
4.75 / 5Isobel O
I would recommend them because I can depend on them, and they are very responsive and dependable. It helps me out because we need someone to take care of my mother.
4.75 / 5Kelly W
The agency is so expensive. The caregivers take good care of my dog, which is important to me, and make sure I am good before they leave.
4.25 / 5Linda B
The caregiver keeps me safe from injury. These services do things for me that I can't do for myself.
5 / 5Pete C
They have been outstanding. They have been helping adjust the schedule.
4.25 / 5Anonymous
I would recommend this agency because they are very friendly. It has been a positive impact because of my caregiver's attitude. She is friendly, and she does a lot around the home.
4.5 / 5Nancy T
They've been wonderful with me, I can't say enough about them. It's helped me a lot. They help me with anything I need. They help me to talk, bathe, and do chores.
5 / 5Dolores S
I like the service that you service and the person you sent. If I need information from you, I get it immediately.
5 / 5Willie VA R
The services I am getting are superb. The caregivers offer companionship. They deliver my food, which helps me since I don't go out.
5 / 5Anonymous
I like that they are on time. I like the "yes I can" attitude. When I asked for a schedule change and they put it in the system it didn't work. I like the flexible schedule.
4.5 / 5Donna F
It's been difficult teaching my caregiver about daily life and chores- The caregivers are able to make my bed.
4 / 5Dawn H
I like the agency's scheduling flexibility. The caregivers provide care and I don't worry about her.
5 / 5Nancy N
The agency provided great caregivers who came in and helped me. The caregivers make things easier as I can't do things, and they do it for me. They are there in case I fall and help me get up when I fall.
5 / 5Margaret (Zoan) S
They are very good about letting us know things. The caregivers who come to my home are very nice people. The program is wonderful. If I have an emergency I can talk with my caregiver and ask her if she is willing to come earlier, and she does, especially if I have to go anywhere since I am in a wheelchair.
5 / 5Nicole J
They have a relationship with my dad, and it gives us a chance to be just daughter and father, they are so kind to him. I can sleep at night, and everything isn't an absolute emergency if he needs something.
5 / 5Dawn H
I like the flexibility of the hours. They have helped the most with all of it, like showering.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.