Kimberly H

I like that they are very nice to work with. They are just being polite.

Maria P

I like that they are giving the pay consistently but there is nothing missing. I wish they could have someone who speaks Spanish in order to communicate better and the office was closer.

Katherine N

I like that the agency tries to keep me inform and they are always pleasant. The agency has made my experience positive by always calling when a caregiver isn't available.

Scarlette T

I like that they give you notice and let you know if someone can't go there, in advance. They are all friendly. If I have a problem, I can call them and talk to them about it.

Norman S

I like that they sent me a good caregiver that does a great job and does not take a brake. I like that she comes in and starts working right off the bat.

Anonymous

They're employees are reliable. They help me bathe.

Connie K

I like the people, they're very friendly and caring. The providers help me the most with the showers.

Robert S

It's a good place. Most of the girls do a good job. I'm getting up in age and I have a problem walking. So they get stuff done for me, it's real handy.

Linda J

I don't have any problem with it. They provide anything I need whether it's morning, late in the afternoon, they've been there for me. The services help me get around more easily and make sure my medicine is taken when I'm supposed to have it. Bathing is great.

Debbie A

They do good work. They help for sure. They clean.

Anonymous

The agency has good people. The agency did good things.

Rickie B

I like they're friendly and courteous. The caregiver I have now is wonderful.

Anonymous

I just got a new caregiver, the last one missed a few days. They provide care and do things I can't do.

Nichoel G

Some caregivers work really well. The agency has a major impact because I am blind, so they help me out a lot.

Robert B

The agency can be local to my area, that would be easier for me. The services help me care for my husband.

Barbara C

The agency assigns caregivers I get along with. The services give me peace of mind.

Anonymous

I would like them to improve communication and consistency. When they show up, it's great. When they don't show up, it kind of sucks. The caregiver I have now is fantastic when she shows.

Kathy B

There are communication issues in the company. I finally got the help I needed. Sometimes, it takes different personalities. You have to work until you get the right one.

Scott H

I like the provider that we have for my mom. She is good about communicating and checks in on her frequently. They help with meal prepping and bathing.

Kimberly H

I recommend it because it is a caring company. It has been helpful having company.

Denise M

I like that the agency goes out of their to help. I was waiting for approval, and they sent me a birthday card before I started. The daily services have been helping me a lot. The new caregiver does call in a lot but comes in on a different day. Everyone else besides that caregivers has been great. Even when she does not, I still get someone, or she shows up the next day, which is good.

Barbara C

Nobody at the office knows what anyone else is doing. There are too many hens in the house. My last caregiver was fantastic.

Gary G

They could better improve training the caregiver better and get more caregivers. The caregiver is older and doesn't walk so go. I worried about her sometimes.

Dalton C

They need better communication with the caregiver. They have helped me become more independent.

John W

I would recommend them because not only is the staff ok, but I can call any time day or night and talk to a person if I have a problem. My daughter is my caregiver, and she lives in and takes care of me and her mother 24 hours a day, 7 days a week. She does it willingly. If there is ever a problem, she can call the boss, and they can work out something.

Tanna K

I would like them to provide an alternative person when the person that cleans for me can't come. She does a really good job, and she does everything that I ask her to.

Dalton C

I would recommend them because they are kind, empathetic, knowledgeable. They have given him a life outside of his bedroom. He is severely disabled, and he used to just stay in his bedroom.

Mitchem B

They are willing to do whatever I need done. The caregiver is the biggest help, and basically it is because they take care of my problem-legs.

Stormee C

They arrive on time, and they're pleasant and ready to work. They work very hard, and that's important to me. They help me to stay independent and not end up in a nursing home or an assisted living facility. They make things easier and less stressful for me.

Dawn H

There's a big turn-over with the caregiver, and starting out with a bunch of new ones is frustrating. My current caregivers quality of work isn't the greatest. Helping me keep up with the house is a huge help.

Rita H

I like the fact that they do a good job. I like that they do what we ask and assist us with special requests.

Jose C

The people that come to take care of my husband, I like how the agency places them. They help me, the only thing that we don't have is communication because they all almost don't speak Spanish.

Veronica I

The agency has always been there. They call if there is a change. The service helps me a lot. The caregiver is very helpful and skilled.

Angel R

Whenever I need extra assistance, the agency always sends someone out. I only have a caregiver once a week, to help with groceries, but I get my groceries every week.

John W

I like how the agency is friendly to me. The services are highly impactful because the caregiver takes me where I need to go.

Lynda L

They do me so good, I have no complaints. The weekly cleaning really helps.

Anonymous

The agency has been short-handed and not consistent. The fact that the caregivers can do my laundry for me has been huge.

Anonymous

I would like them to be able to find more caregivers, and I would like their communication to improve. They are helpful and I do like the company. In the past, they were good, depending on whom the caregiver was.

Jason A

I can pick my own caregiver. They make daily tasks easier.

Penny H

They are flexible. She's young, and I don't think she knows how to clean. I've had better.

Nichoel G

There's no communication. Nobody knows what they're doing. One person does one thing, they don't let the other person know, and there's no communication. I've got two girls who have come in besides my daughter, and I've been very pleased with both of them. It's helpful to have somebody come in and help me get in and out of the showers and clean my house. My other home care person told me she was lazy and that I was too picky. I had to let her go. When she broke the HIPAA law in front of me, I called the office.

Linda P

I like that they finally got me a caregiver that is here. She goes above and beyond the stiff I need done. My life is better than it has been in a long time.

Robert "Bobby" Ray C

They are pretty good about being there when needed. They give me more time for my kids and running errands.

Linda P

They are easy to work with as far as when I need them to come out. They extended my caregiver's hours.

Robert B

I like the caregiver because she is always on time. She is excellent, and she knows a lot of medical terms. Our caregiver is always wiling to do anything that I ask of her.

Anonymous

The scheduling was a major issue. The caregiver is always late. I am not getting all of the services that I have asked for.

April F

I wouldn't go back to Western Slope In-Home Care, that how rude they were with me. I had a male caregiver come in and tell me I was a poor housekeeper. I was trying to make the best of it, but when they came in, they made my day worse. I would be crying because they were talking to me like I was a child.

Angel R

Whenever I need help, they are willing to get a caregiver out if the one I usually have is not available. They have helped with my groceries the most.

Nichoel G

They could do better with working together in the office. One knows one thing and the others don't know anything, there is no communication between them. She brings thing to the office staff attention, and they don't like. She goes out of her way for me, and she is doing her best to get me the things I need and getting me on my feet, so I don't have to do insulin.

Donna S

I need the help and the company. I would like the caregivers to bring over free food.

Anonymous

If BrightStar could get more people to offer to help. If they could have more people show up to give a hand.

Kathy B

I recommend it because they have been good about finding the right help for me. They have screwed up within the year and never apologized about it but other than that it has been fine.

Kim M

Delia is one heck of a person. She's got good employees. My caregiver does a good job. I was in a bad wreck, and I don't get around like I used to. She helps with that.

John W

They are extremely friendly and helpful if there is a problem. I was looking at a nursing home before this.

Anna J

The caregivers are awesome. The agency is doing better on communication, but there's still some lag. The dedicated ones are awesome. They try to get people who will cover different hours or stay longer.

Anonymous

They do their job good. They helped me with my cleaning and cooking. They make life easier.

Janet S

I have had some problems with them. I had several people come out and did not call. I told them I can only do certain days because I am in rehab and going to counseling. They call to say they can be here on the days that I am busy.

Jose C

I like them because they send the people who can help me in the house. It's been good.

Anonymous

I just really appreciate the help I get from them. The caregiver helps me with some of my housework like laundry, stuff that tires me out.

Jason A

I like that the service is very helpful. They carry heavier items for me. They are attentive.

Krystle D

I like that they try to match caregivers to clients needs. The caregivers help me clean the floors in the kitchen.

Hugh O

I like that they're always on time and they're nice. My caregiver has helped me the most by vacuuming and just straightening up.

Lauren D

They are very nice and sweet. You couldn't ask for better people.

Tana M

They are outgoing and very on point to make sure they get everything you need. They keep in communication to make sure they get everything you need.

Anonymous

If they called us when a caregiver cannot make it. There can be better communication about the caregivers.

Gary G

They could improve the quality of the people they send. The only complaint i have is that there have been four different people. Most of them have been good, but one was really bad.

Angela D

My mom is in a rural area which makes it difficult. They need to keep their word and commit to things. They show up which is helpful.

Myrna H

I would like to see the agency improve their communication on who is coming and going. They have improved with this more lately, though. I would like to see the caregivers do a more thorough job with the cleaning in order to have more of a positive impact.

Anonymous

They could improve by hiring more help. The provider helps with the housekeeping and laundry.

JoNell S

I would like to see the agency train their employees better on how to clean. It has been a positive experience because the caregivers help with cleaning my house.

Norma R

I don't think they have the people who can provide the necessary care. The agency could make my life easier by having caregivers that show up on time.

Jimmy J

They need more experienced workers. They help him with things I'm unable to.

Robert (Bob) P

I like everything they do. I like that they do everything that needs to be done.

Karren S

The aides do not know what to do. The aides are not consistent. It is terrible. I have to retrain them.

Maria "Mia" W

They provided me with great caregivers. The quality with my caregiver has been excellent.

Luz C

They explain everything well. When I have a question, they answer, and they always communicate with me. When we have an appointment, they help.

Linda P

They're always available if I have a question. One of my caregivers told me she enjoys my phone calls.

Dalton C

They are willing to help no matter the situation. They are willing to do what I need done to help me in my daily life.

Gary G

They should have better quality employees. They show up when they're supposed to. The person I have right now is very good.

Robert S

They used to have a lot of different girls and now they don't have many left. They have a hard time with caregivers. I like having my place cleaned up.

Patricia T

The quality of work from the caregivers is good, but it took some time to get into a program. Having the services allows me to go out to watch my grandmother.

Sherry M

I would like to see them improve the amount of communication they have with me. The agency could make my life easier by showing up when they say they're going to.

Anonymous

It's not the company themselves, but the people they hire. My house has an odor because I have animals, and there have been three or four people who don't want to work because of the odor. If my house was cleaned like it was supposed to be, some of that odor would I've had people in here that, instead of following my care plan, will ask me what they want done. The care plan should be on their phone. Right now I have a caregiver who is here on Tuesdays and she is supposed to be here for three hours, but she stays for two and that is not enough time to clean my house.

Randall G

The agency needs more staff. I only get like 20–26 hours of the 40 hours that I need. However, they provide me a good caregiver.

Elizabeth M

They help me with whatever I need. If it wasn't for them, I don't know where I would be.

Luz C

They're always available. They always answer the questions and issues that one might have.

Guillermo V

I like that they help with whatever you ask them to do. I have no complaints.

Donae F

I like that it helps me a lot. They come to my house and helps me. She does my dishes. She is with me and helps me in bed at night.

Linda H

They are efficient and keep me in contact. I have recommended them before! It's very helpful. They are here when I need them.

Scarlette T

I like that they're kind, and they try to get people scheduled when they can. They do a good job at that.

Wendy B

They have done a great job with communication, services, and friendliness. They come in and clean my house so I can live here.

Theresa S

The agency has good employees and are nice and understanding. She only comes one day a week for 3 hours.

Katherine N

I like the friendliness of their caregivers. The shopping and the laundry help me the most.

Luz C

They're all very nice and everything is done in a timely manner. They answer all our questions.

Elizabeth "Nikki" R

They are amazing and the attention is phenomenal as long as there is help. I love the services. I am recovering from breaking my hip and they help me keep myself organized.

Christine J

They didn't provide me care after I had my surgery. They sent unqualified caregivers to me. The caregivers don't have proper training or first aid.

Oscar C

They need better communication. The caregivers do great. They never fail on that.

Bessie A

The people are very cooperative. I ask them to do things that are difficult for me to do and they do them.