Touching Hearts at Home NYC– Manhattan, Brooklyn, Westchester, Queens, Rockland
Touching Hearts at Home NYC– Manhattan, Brooklyn, Westchester, Queens, Rockland
Touching Hearts at Home is the premier provider in the NYC area for in-Home Non-Medical Care. Our mission is to provide the highest quality of care that helps seniors and people with disabilities preserve their quality of life and remain independent in their own homes. Aging in place has never been easier!
733 3rd Avenue, 16th Floor, New York, NY, 10017 10001 10002 10003 10004 10005 10006 10007 10009 10010 10011 10012 10013 10014 10016 10017 10018 10019 10020 10021 10022 10023 10024 10025 10026 10027 10028 10029 10030 10031 10032 10033 10034 10035 10036 10037 10038 10039 10040 10044 10065 10069 10075 10128 10280 10282 10451 10452 10453 10454 10455 10456 10457 10463 10468 10502 10504 10510 10514 10522 10523 10528 10530 10532 10533 10538 10543 10570 10573 10577 10580 10583 10591 10594 10595 10603 10604 10605 10606 10607 10707 10709 10913 10920 10954 10956 10960 10962 10964 10965 10968 10976 10983 10989 10994 11101 11102 11103 11104 11105 11106 11109 11201 11204 11205 11206 11207 11209 11211 11214 11215 11216 11217 11219 11220 11221 11222 11223 11224 11228 11229 11231 11232 11234 11235 11237 11238 11249 11251 11357 11359 11360 11361 11375 11377 11378 11379 11385 11414
- Alzheimer's Care
- Companion Care
- Housekeeping
- Laundry
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- CreditCard
- Check
- Long-Term Care Insurance
2024, 2022, 2021
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2022, 2021
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
About This Award
Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.
