
SYNERGY HomeCare Northeast Metro
SYNERGY HomeCare Northeast Metro
Why Choose SYNERGY? Because we CARE. We are the only MN non-medical home care company with a Total Quality Program and three LEADER in EXPERIENCE Awards. We have achieved Provider of Choice 10 years, Employer of Choice for 7 years. At SYNERGY HomeCare, this means we are the hub of a synergistic and quality care plan for your loved one.
1879 Station Parkway NW, Andover, MN, 55304 55001 55003 55005 55011 55012 55013 55014 55025 55038 55042 55043 55045 55047 55056 55073 55074 55079 55082 55084 55092 55101 55109 55110 55115 55117 55127 55128 55129 55130 55150 55304 55433 55434 55448 55449
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- State Non-Medicaid Program
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2025, 2024, 2023, 2021, 2019
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2019, 2018, 2015
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Julie
Synergy home care to us was Rhonda Nickerson. She was the face of the company so I can't speak for the other caregivers. She was amazing!! My dad was a difficult man, but she was so good with him. He would have never been able to stay in his home if it wasn't for the VA paying for his services. Rhonda came and got him breakfast and got him changed.
4.75 / 5Anonymous
I would like to know when and whom will be coming. I think it is specific people and not the services that should be improved.
4 / 5Anonymous
They are good to work with and they provide good therapists. The fact that I can get away for a few hours knowing someone is there to provide care.
5 / 5Charleen (
Synergy is easy to work with. The caregiver has to help by taking vitals, keeping company and making sure if he needs anything.
5 / 5Anonymous
They are flexible, easy to work with, have great communication, and great caregivers. I'm able to leave my husband alone with someone I trust and I can get things done outside of the house without worrying that he'll hurt himself.
5 / 5Keith A
The quality of service has been great. They are very thorough. They do a great job at helping to do the laundry.
5 / 5Lovella R
They respond to any requests I have. They are pretty good.
4.75 / 5Ray B
So far, they've been quite reliable. They provide regular and good service.
4.5 / 5JoAnn R
Everything is run really smoothly, and we have never had any problems having what we wanted to be done. The caregivers help my mother-in-law with stuff around the house that she can't do and take her to store because she can't drive.
5 / 5Pat H
I like that they were good about having someone fill in if someone could not make it. They did finally get us consistent caregivers. Some of the caregivers did a good job, and some of the young ones were distracted and on the phones.
4.25 / 5Peggy A
I was not here when they were here very much, but they were always willing to help. They were there when he needed them. It really helped because I felt sure that they were going to be there for him when we needed them.
5 / 5Jeanne H
I have used the company many times. They have been reliable and provide the services we need. They have done everything I need and had a positive impact on my life.
5 / 5Donald "Don" M
They are fantastic. They're efficient. They walk in the door and get to work and have a regular routine. They're willing to do anything special. They clean the bathrooms.
4.5 / 5Alicia B
They are very flexible. They are very uplifting. The person that I have is a wonderful person.
4.5 / 5Kelly W
I guess their communication and my mom never complained which is a big deal. The services they provided allowed her to stay in her home.
5 / 5Michele L
I like the person who comes to our home. This helps both of us because she will vacuum, fold clothes, and make the bed.
4.75 / 5Todd L
We are not happy with his current aide. The aids need to be more active such as doing more things right now.
2.75 / 5Diana S
I like the fact that when I started that the owners themselves played a part in the process. It improves her daily life and is very important she spends time with people other than her parents.
4.75 / 5Bev M
I would recommend them because they didn't push anything on us. They have made a great impact on our lives because they listen to us.
5 / 5Muriel D
They are responsible. They provide care and I can do other things.
4.75 / 5Debbie (
I like my caregivers, and they help out a lot. They help me shower and get dressed, and they also vacuum and clean up around the house.
5 / 5Nicole J
They are very convenient. Their communication has been very helpful. The office has been very helpful with paperwork and training.
4.5 / 5Anonymous
I would like to see the agency improve by giving a little more training to their caregivers. They can make my life easier by making it, so I can see the daily notes.
3.5 / 5Tammy B
I would recommend them because of the level of service is unmatched. My father has the services, and I see them everyday, the customer service has made our experience positive.
5 / 5June M
I would recommend them because my mom is very fond of the caregiver. I don't have to be over there nearly as often taking care of her, and my mom enjoys the company.
5 / 5Jackie L
I like that I have nice people to come out here. The most helpful has been getting my husband out of his bed. I like that some of the caregivers help me around the house.
4.5 / 5Richard Dick R
A couple of the people were not very qualified, willing, or ready for the work.
4 / 5Maddy D
I would recommend them because they are easy to work with. The agency has given us our caretaker to make our experience positive.
5 / 5Anonymous
I would recommend this agency because of their flexibility with hours. They always have someone there when I need it. I'd like to see the caregivers offer more interaction with the client.
4.25 / 5Denny B
I like the person that takes care of my needs, she is terrific. I couldn't get by without them.
4.75 / 5Shawn G
I like the aide. They provide care so I can get out and do things.
4.5 / 5Renee O
They are very accommodating staff knows what they are doing. No complaints when they there.
5 / 5Marlys C
I'm happy with them. She does things that I haven't told her to do.
4.25 / 5James L
They are good workers. They do what I ask.
5 / 5Brittany S
I like that the team goes above and beyond and that if I have an issue with any of the caregivers it's addressed and if I see fit that someone needed off our team they only ask what happened, and then they were off the team. They cook for him and genuinely care about him and do everything they can to keep him comfortable. They are god sends.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.