Deeanna M

I like the people who work for them. They take really good care of me and clean my house so nice.

Patricia G

I used to work for them, so I love new horizons. Everything that they have done, they are my main source of caregivers.

Georgia Carol R

I would like to see them not change my hours without letting me know and not sending a different caregiver without letting me know. I have someone helping me with showering.

Melody W

The caregivers and staff are great. They take a load off of me and help make my life easier.

Anonymous

When changes are made in scheduling it would be nice if they called me. The works are good the two that I really worked with are good workers and they get things done.

Edward O

If someone doesn't show up, they work it out, and they work on my schedule. They could give a back rub.

Chris T

They are reliable and they help do things around the house when I have to leave. I only get them 8 hours and twice a month for 4 hours and they are here to help when I run errands, they help to clean around here a little bit.

Paula B

I have only had 3 visits and the other lady quit. The services that we did have were great. They can get more stable caregivers.

Timothy R

They have efficient scheduling. They have plenty of people to fill shifts.

Carole W

I like this company because if my regular caregiver calls in sick, they can find someone else to come and help me. They make my life easier by helping me with cleaning, showers, and laundry, dishes, vacuuming and making the bed.

Linda P

Unfortunately, I live in Florence where there is an office, however the main office is in Eugene. Eugene is always involved with answering the phones and getting a new person. It is horrible because they don't understand the Florence market. It should be handled by the people in Florence. As of the last month, I finally have been able to get two ladies that help me for the week. Before that, it was a nightmare. I never knew who was going to be knocking on the door and helping me that day.

Elsie C

Our caregiver now is really caring, and they go the extra mile to help me out. I really want to recognize Rebecca Russell, she has gone above and beyond, she even checks in on Elsie personally because she lives nearby. Shannon does a lot for her. She does her grocery shopping, vacuuming, and helps her get her hair washed.

Carolyn M

I like that all my ladies that come take good care of me. They make sure that I have everything I need.

Rebecca F

I like that they're reliable and have always been on time. It's been helpful having someone do things around the house that we're not able to do.

Kay W

I would recommend them because they had good quality of service and were prompt. The task was with bathing, and it was their presence and attitude that were great

Anonymous

I am pretty happy, but everyone is stressed and trying to keep things going on. We will bounce back. All of the girls have been really awesome. They come in ready to go.

Eugene K

The caregiver is very helpful for us. I have a bad back, so I can't do a lot of things, and they help me out.

Serita S

I like the girls that come here. I've had two major surgeries in two years and my husband is disabled so they help me out quite a bit.

Anonymous

The communication between the Florence office and Eugene office needs to be improved. They give me rides to the store and help me find things in the store. They navigate so many things. Most of them are very caring people.

Michelle P

They could have more consistent caregivers. They can bring in more caregivers.

Linda P

They are helpful to me. They help with cleaning and going to the store for me and taking my dog for a walk.

Linda B

They seem to be doing a good job. The services give me free time while they watch Linda.

Teylin K

They are fantastic with our girls. They are very patient and caring.

Travis H

They are able to pinpoint the care that it required for the individual. They have a good pool to pull from. They make a big positive difference in his life.

Gary H

It is satisfactory because I need those two days when they are here. It is wonderful.

Travis H

They are doing a good job. He has listened to our concerns.

Bruce M

I'm really happy with the person who helps us, but before we have the person that we had, I wasn't happy. It gives you assurance you will have someone there to help you with your needs that you can't anymore.

Marcia M

There should be a better quality caregiver. They make my daily living good.

Ginger M

I do like that they are local and that they respect who the client is as a person, and they are not disrespectful. My mother could not live independently without them. She can shower safely, have meals prepare for us, and these are all crucial for her quality of life.

Anonymous

The caregivers are really good. Its essential.

Patricia B

I would recommend them because I appreciate our caregiver. The agency has provided me a good caretaker to make my experience positive.

Gina C

They need to improve their communication with me. They have helped me to locate a great caregiver.

Wallace G

The scheduling is challenging for the office. Most of the time it's a positive experience.

Gary T

The agency needs to hire better caregiver. It is great having someone there to care for him while I am gone 14 hours a day.

Linda P

I have mixed feelings because the agency has amazing caregivers, but earlier in the plan of care was a bit crazy. The provider was a bit rough in the beginning, and now I am happy with them at the moment.

Jerry C

They're pretty good about when I have a problem they'll fix it. They do just about everything to make my experience positive.

Amber R

I would think that the office could get better at geography and understand where the caregivers are and where the clients are, and group them together in their areas better. My current caregiver is really good, but I have gone through a lot of them to get here.

Edward O

They could have someone to call to rearrange my hours. They always make sure someone's there to make my experience positive.

Donald K

They are flexible. They work with my schedule.

Anonymous

I like the caregiver that the agency matched me with. The impact has been huge because my caregiver cooks for me and I can't cook.

Tricia M

I would recommend this agency because of wonderful caregiver. No one is anywhere near as good as Matthew is. It has been a positive impact because Matthew keeps an eye out for me and is proactive. I trust him with my life.

Cassandra B

The caregiver is helpful. The other people that filled in were on top of things as well. If I didn't have the services, the things I need done wouldn't get done.

Dennis M

They are on time and they do a good job. Its very helpful, they vacuum and they run errands and take out the trash.

Steve C

Rebecca and everyone was polite and helpful. They helped with showering him.

Cheryl H

It seems to be working out with me. I cannot cook anymore, and so they do that for me. That is the most helpful.

Georgia Carol R

Their caregivers have not been coming in. They try to fill the schedule but often can't.

Vincent M

They do a good job by being on time. They are professional and everything on the table.

Anonymous

If they have Jeremy, it is a 10. He relieves my wife so she can go shopping and he watches me like a hawk.

Theresa R

I like that they are able to take care of me as needed. I like that they help get me the help that I need.

Anonymous

They could do better with making sure they call before they come. They help the most by giving me a sponge bath.

Anonymous

Their caregivers could improve on the things they need to do. When an aide calls in, they try to get someone out here.

June W

The communication, they don't answer, and they don't honor the wishes of the client. The caregiver is personable and always on time, and that helps me out a lot.

Marcia M

They could have better communication. There's a lack of letting me know when my providers not going to be here, a return to calling in, and a response to questions.

Anonymous

The agency keeps me updated on what's going on. I would like to have a consistent caregiver. My caregiver takes me to do my errands.

Sherry B

They check in on me to make sure I'm doing okay. They do everything, from my showers and help my house. They also make sure I don't fall.

Carl C

They've been pretty good. They vacuum the rug.

Anne C

The staff is personable. The services help me run errands more smoothly.

Cassandra O

I like the staff because they are helpful. In general, the agency is great. I could not do without the services because they do the things I can't.

Julianna B

I was lucky to get a good enough caregiver. It has given me options to be able to socialize with other people and give my husband a break.

Teresa R

I like the fact that if there are changes, the customer service is amazing. I couldn't survive without the care that is provided.

Bonalynn P

I like how they're on top of things and they have never let me down. They keep in touch with me and make sure I have the right caregivers.

Linda P

I have 2 caregivers 6 days a week who have been exceptional. I'm in a small coastal town, so it is hard for them to find good help. I have 2 ladies in their 70s, so they are wonderful. I have had some others in their 20s who have not been. They have been in the caregiving business for a very long time, so they are very knowledgeable.

Martin T

The agency isn't together on their scheduling. They've deleted good caregivers off the schedule that I wanted to have for him. I would like to have people come over that are familiar with the surroundings instead of new people. I seem to get the new people, and they are gone and won't see them again.

Jerry C

My caregiver went to another company, so I followed him. It's not the agency's fault, it is the state's fault because they limit their number of hours, and they kept pushing them back. I started with 14 hours, but they only gave me 12 because they only worked 3-hour shifts.

Dolores R

I like the fact that they have given me the care I need and the person I wanted. They have fulfilled what I have wanted.

Gary T

The agency could work on communication. It is just helpful that we have caregivers.

Carole W

I have only found one caregiver I did not like. They stand by in case I get dizzy in the shower.

Claudia A

They are efficient. The aide is wonderful and does everything for me.

James C

They help me out. They make sure to do what I needed.