
Lend a Hand Home Care
Lend a Hand Home Care
As a local home care provider, we focus on forward-thinking care solutions that incorporate technology to streamline business processes and maintain strict compliance, allowing caregivers more time to focus on developing longstanding relationships with the clients we serve.
4950 Kietzke Lane, Suite 303, Reno, NV, 89509 89431 89433 89434 89436 89439 89440 89451 89502 89503 89506 89508 89509 89511 89512 89519 89521 89523 89703 89704
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Long-Term Care Insurance
2025, 2024, 2022, 2021
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2021
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Mary B
They are very courteous, and the help that we got was really good. They are very helpful and the people that came to take care of my husband were good.
5 / 5Corine R
The people that they have sent have been fabulous. I used to say the communication was incredible, but they have slipped a bit, I think mostly because they have a new person. They have helped the most with giving our family a sense of safety and comfort.
5 / 5Gloria R
They were very responsive and I was very pleased. I felt comfortable with them.
4.75 / 5Carl B
I like that they have good care workers. They help me with everything.
4.5 / 5Danielle F
Their communication was great. It helped me to be able to leave my dad with someone else.
5 / 5Corine R
They're very professional and caring. They're very consistent. It puts me at ease and I know they're in good hands.
5 / 5Connie C
My father has been very pleased. They're easy to work with. It allows him independence and freedom to not be in a facility.
5 / 5Paul F
I have had good experience with them. They have good caregivers and are accommodating with the schedule. It is a necessity for me and the caregiver is good.
4.5 / 5Julie W
They could help with the laundry for both the client and the spouse, help the client and the spouse. They are attentive, and ask how she's doing.
4.25 / 5Gordon S
I like the compassion, the thoroughness, and the professionalism that your team provided. They are very knowledgeable and they could communicate with all the members of the family. They were all very accommodating for all members of the family.
5 / 5Anonymous
They are good at scheduling. I can come to work and not have to worry about her being by herself.
4.5 / 5William L
They are very responsive and easy to work with. They have helped my mom stay in her house.
4.5 / 5John H
I don't know what others needs are. They did a good job. I need help with her, I am at the mercy of any company. I was out of town, so I need help.
4.25 / 5Chloe D
Everything about them is very good. She has helped with everything.
5 / 5Corine R
They have been wonderful, they have really good caregivers. They help by just being there, to assist her with things she cannot do.
5 / 5Anonymous
They could have higher quality helpers. The caregivers helped with transporting her.
3.5 / 5Carl B
The caregiver's dependability was lacking at first. The agency was consistent on providing the same nurse.
4.25 / 5Dale T
They were very responsive to our needs and able to accommodate the hours that we needed. They were able to take care of my husband first thing in the morning.
5 / 5Anonymous
They sit and watch TV. They could get busy.
3.25 / 5Cheryl R
They are easy to work with, and the current caregiver is exceptional. Having someone to help her engage with others is amazing.
5 / 5Terri F
I like that they just seem to be on top of everything. They were just very good with my mom. It was good. My mom was happy with her caregiver and that is all I cared about.
4.75 / 5Chris S
I like that they have high quality employees. She often has problems and is not very nice sometimes, and they work through it with her.
4.75 / 5Theo F
I like that the agency was there to help us when we needed them. The caregiver they sent us was perfect for him.
5 / 5Anonymous
They are good, it just isn't what I need. He needed rides, help with his emotions, and to get outside to socialize.
4.5 / 5Julie W
It depends on who the person is, there's such a difference between personnel. They keep changing the different people and they have to learn all over again, send the same people. The two people that we have now are familiar with the house and with where things are. I don't like if they send a person for training to us. As long as they take care of my wife, I'm happy.
4.25 / 5Dennis P
My mother gives me good input about them, and she likes her caregivers. They give her a different perspective about the world, and they are able to monitor what she is doing.
4.5 / 5Jeanette C
My caregiver did everything I asked and was prompt and efficient. They were essential. It allowed my daughter to go back to work without worrying about be.
4.75 / 5Anonymous
They could improve one the scheduling. They will make sure she does not fall.
4 / 5Theo F
I like that they were easy to deal with and they were the ones who responded to me first. I like that they do light housekeeping.
5 / 5Paul F
They are friendly and professional. They are easy to work with.
4.5 / 5William L
I would like to see them improve their use of technology to communicate. They can help with communication.
4 / 5Michele L
I liked that everyone was prompt and easy to work with.
5 / 5Corine R
I like that they are thorough and communicative, and the people they send are very good. They've helped the most by getting the meals for my parents and doing laundry.
4.75 / 5Chloe D
I like that my caregiver feels at home. She if very relaxed. My caregiver is here when I need her. She has a very good attitude.
5 / 5Becky S
They interacted well with mom. They engaged with her immediately. They were helpful.
4.75 / 5Ernest D
The people that they send are good. They have helped the most by being reliable.
4.5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.