Kent County Homecare Associates
Kent County Homecare Associates
We offer loved ones to stay at home surrounded by family and friends keeping them warm and dry; make sure they are eating well; reduce their fall risk; and get them to their appointments.
1050 Industrial Avenue Unit 120, Suite 110b, Middletown, DE, 19709 19701 19709 19734 19901 19977
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Cash
- CreditCard
- Veteran's Assistance
- Long-Term Care Insurance
2023
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Bhagwant G
I have no complaints with them. If I have an issue, then I would complain.
5 / 5Kathy M
They fulfill a need. They give us the help that we need. They come once a week.
4.25 / 5Tyrone H
I like that they are very fast acting when responding to any issues or challenges. I have helped her by helping her cook and clean. I have helped lift the burden off of her shoulders.
5 / 5Janelle C
I had one really good aid with them and some of the others were difficult. One of them parked her car the wrong way and when I asked her to move it, she left and I was waiting in the bathroom. This past weekend, my caregiver didn't come at all. The service is helpful, even if it's not perfect.
4.25 / 5Tyler W
I would recommend them because they have a great quality of care. The day-to-day ability they have to assist my mother, which allows me flexibility to be able to work and take a big weight off of me.
5 / 5Kathy M
They vet their people, and they are convenient. They could have a greater impact by being more aware of what is needed without her telling them. They could be more proactive.
3.75 / 5Mr. J
I appreciate the walks that we take together. My aide has taught me how to shave.
5 / 5Kathy M
They provided much needed support. It was one day a week but still very helpful.
5 / 5Jill C
I would like them to improve the consistency of the caregivers. They do all of the care for my dad when they are there.
4.25 / 5Liz J
They aren't able to help me all of the hours that I need them. They could hire more caregivers that can work more flexible services. If we need two hours in the morning, they should be able to do two more hours later in the day. They are not experienced and don't seem trained.
0.5 / 5Cynthia F
I like that they are flexible. They need to know what they are there for. They have to be more knowledgeable about the needs to help out with that.
3.75 / 5Liz J
I like Visiting Angels because this week I got a dependable aide to help my husband. Their services have helped get my husband out of bed, and they get him dressed. They help me help him.
4.75 / 5
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.