Linda S

We've had some communication issues as far as caregivers. Like when somebody new would be there, they could make sure they have the information they need before getting into the house. When the case manager goes and visits with my mom to make sure everything is going well, I think that is a real positive thing.

Jackie H

I like the caregivers with this agency. They drive me to appointments when I am not able to drive myself.

Anonymous

I like the caregivers who are currently caring for the client. When one of his regular caregivers has a day off, I often go to the facility to meet the new caregiver. I meet them at the beginning of their shift to walk through what I believe they should be doing for the client. I know there's a care plan, but I find that caregivers new to the case don't necessarily understand everything in the care plan. Maybe the plan isn't written in a way that's conducive to training a new person. I feel better when I personally show them what to do. I would like a little more confidence in the caregiver's training for our particular case.

Marcia S

I like that they're consistent with the same caregiver. I think with the substitutions of caregivers, they could give us a heads-up a little sooner.

Laura G

I like that they are continuously in communication, it is not like we're left out of the loop. They have helped the most with the consistency of the person that is coming.

Anonymous

They could have better care partners. better training better care partners.

Paul H

We like our current provider. The helper that comes is just wonderful. Her name is Fatu. On the days the caregiver is here, it's outstanding. She has assisted in getting the client up and getting her in the shower as well as getting her ready. She is here for 4 hours once a week and in the times she's here, she has constant attention to the client for that time. It's very helpful.

Marilyn J

I would not recommend them. I have had two caregivers and apparently they quit. They gave me a two hours notice that someone wasn't coming and have heard from them since Monday. I am very happy at the moment. It would be nice if they had somebody that would meet my needs in the time that I need them. Their communication is a problem. Calling me two hours before someone is supposed to be here is very upsetting. They didn't have somebody to come.

William K

They listen and correct issues. They communicate well. They follow up. They visit occasionally to check if things are going well. They communicate with the patient

Becky F

I like that this agency is very responsive. If there is an issue, they will resolve it quickly. The agency always find someone that can take care of my mom and can deal with her easily.

Karen G

They seemed very concerned and gave personalized care. They treated you like you were the only case they had. It eased my mind to know that there was someone there.

Lori W

The lady who explained it all was really good. She was very kind and patient.

Anonymous

They have assisted my mother and brother with medical conditions, and they have gone above and beyond dealing with difficult clients. The care manager is very good. They have been able to bring my mom back to the land of the living.

Lee S

I would absolutely recommend them, and I have. They carry heavy things for me.

Mary T

I like that I receive a monthly statement and all the information for calling is listed and when I do call they are nice and accommodating, and I like my current caregiver. I like that my caregiver is very good with technology and has helped me in many ways in doing better giving me care and helping me with things.

Ric F

I just know who works directly with my mom, and she is fantastic. They have helped the most with cleaning the house.

Karl B

They have excellent people who came out to help us, and they were very cooperative. One of the people they sent out was really good, which was very helpful.

Megan T

I liked that the start-up process was easy, as well as the services scheduling. They could have been more accommodating with Jeans hearing.

Pam G

The caregivers are professional, personable, and they respond to our needs. We have very good caregivers.

John K

I was not there. They could not charge as much money.

Nathan H

They are responsive when the caregiver cannot arrive as planned. They work to provide backup. They help my dad with his day-to-day needs.

Chris O

They were very easy to work with, they were always on time and provided all the services as they described. They provided relief as the extra help was a relief.

Anonymous

I liked that they spent time with her. They helped her with activities.

Cecilia P

They were kind, compassionate and easy to work with. They did an excellent job working for my dad.

Maggie C

We haven't had any issues with the agency.

Betty I

Because they were always on time. They were in my home for 1 month and they did what they said they would do.

Anonymous

It would have been nice to have more qualified people available. They have good marketing, but I feel like they never quite live up to their marketing hype. They don't have the staff. They don't always handle issues with professionalism. I want a team, not everyone, and strangers coming through my house. I started using another company also. I kept repeating myself but nothing ever changed.

Anonymous

The communication, just needs more detail. They are helpful.

John K

I like that they're attentive to my stepmom. I'm not there all the time and she lives in her own place, but she's happy with the lady that comes to the house.

Peter W

I think they are having trouble with staffing and has been hard with scheduling. It helps me tremendously. I think that the service that they provide helps us out and takes a big burden off of us on a daily basis.

Pam E

I like that they usually have somebody available when I need them. They just have somebody available.

Deb D

They do everything. It relieves me of doing the care. They are very efficient.

Timothy R

I would recommend them because they have been very responsive and flexible. It helps her. They help with physical hygiene and housekeeping.

James B

I like the agency's openness to comments I have made and try to accommodate my wishes. The agency has made sure I am given the same caregiver, and not matched with a new one each time.

Ric F

The girl coming does a great job at caring for my mom. They help her by doing everything she needs to help her.

Nathan H

The caregiver shows up on time. She helps with daily tasks such as cleaning, cooking, and washing the client.

Lora G

I like the flexibility and that we could call right away if we needed to cancel the appointment and we could also schedule more if needed. I live far away from my dad, so we needed someone.

Laurel B

I would like more consistency among the staff. Some of them come know what they are supposed to do and others don't. The cleaning part has helped me the most, they clean things I cannot do for myself.

Catherine "

They came right away when we asked them. They were there when we needed them.

Glynis C

I like their customer service. By have the option with the online portal because I live out of state.

Todd H

Maintaining stability within caregivers. They help me with my laundry and shopping.

Jeff L

I have used them for years and had no problems. She needs the care, and we appreciate it.

Anonymous

I would recommend them because they are reliable. They help by assisting my aunt with her medications.

Susan D

Everything has been wonderful, the thing I like is that the caregiver is the same person. If something happens where she can't come, we call and arrange for her to come at a different time so it's flexible. They reach out to me and I get phone calls from the local office for the person that's the scheduler. They're very open to being flexible with us.

Tina L

I would like to see them improve with their consistency one person came that was great and then one person came and they weren't so great. I would have like to have more consistency with the caregivers and I asked for that when I set it up. They could do better at sending out more qualified caregivers.

Wendy B

I like this agency because if they send a caregiver who is not a good fit, then they will find another match. The care manager checks in, they have been dependable.

Matt W

We liked the reliability. They helped by cooking and taking out the trash.

Greg E

So far, I have liked the quality of their staff and their follow-up. The caregivers have helped the most by being here when someone from the family couldn't.

Molly B

I like how responsive they are, and how easy they are to work with. She only has someone there for one day, three hours a week.

Heather P

I like one worker Cynthia also they are wonderful if I need people to step in. They really tried to match people to what we need on short notice.

Laurel B

They've been good to work with for the last 2 years. I have an odd schedule, and they accommodate it. They have done an excellent job of keeping my shift filled. It makes a big difference; I am unable to bend down or reach up and I can't lift a lot. They do things that I can't do for myself.

Janet M

I like that its very easy to communicate with them and they are responsive. My mother isn't cooperative and my mother hasn't been communicating a lot.

Marianne S

They could have consistent caregivers for my mom. She has 3 different caregivers 3 days a week. She could have one person come to her home.

Denise M

I like the caregiver. Kathleen is amazing. She is the most exceptional caregiver we've ever had. My mother hasn't had any decline in her dementia in the last year, and I think that's because of the care that Kathleen gives her.

William "

They are prompt, and they send people who know what they are doing. They have got her to drink more water, to take her bath, a house cleaning and they are a companion.

Jane B

I like one person in particular: the gal working with my mom now is fabulous. I don't think the agency has done much, but the caregiver has done lots.

Deb S

I am very appreciative of the caregiving quality they provide, it has been absolutely wonderful. When our caregiver is with my dad, I know that is getting the care and attention he needs. That allows me to relax in confidence.

Jane M

They are professional. They are here promptly.

Cheri J

The agency is very expensive, and the caregivers were not supposed to communicate directly with the family members, and I did not care for that. Everything had to go thought the front desk and I wanted direct access to the caregivers. That was really important for me to be able to know what is going on in each situation. I liked being able to schedule right away and could adjust schedules.

James M

I liked how the agency was attentive to her care. I think the services were a big help to the client in her last days.

Leslie S

I have never had any problems with scheduling. I have never had anyone not show up. I didn't have to do anything and I was able to keep working.

Anonymous

She didn't seem to get the consistent caregivers sometimes which is what she needed. She was not eating very well. She needed more care than she was getting.

Elaine E

I like the person that is here and that they call or text with information for me. The most helpful part about the service is knowing that I can leave and that my mom will be taken care of.

Robert K

Under difficult circumstances they have found people to look after my mother. They have a really good staff and have gotten them there in a timely manner. The care manager take care of things and has taken a lot of time to understand my mother's needs. The aide had been tolerant beyond belief. They have put up with a lot of crap.

Anonymous

The administration is doing well. They send the right person to take care of her.

Peter W

I like their consistency and communication on follow-ups. It helped with bathing him and we didn't have to do it.

Anonymous

There is a problem with the quality of employees. They could have more consistent service.

Lee S

I like that they are responsive to my needs and they coordinate nurses that fit my needs and my personality. They have helped the most with doing the heavy lifting kind of things around the house as well as doing the driving for me and taking me places cheerfully.

Janett R

HomeWell Care Services has always been able to provide care for our members when we have needed them. They make things easier for my clients.