
Home Instead
Home Instead
383 Collins Rd NE, Suite. 101, Cedar Rapids, IA, 52402 52213 52214 52233 52302 52332 52336 52349 52401 52402 52403 52404 52405 52410
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2025
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Kathleen & Norman S
We like the person they send to us. They do everything from chauffeuring to dusting, and general cleaning.
4.75 / 5RoseMary N
I like that they are just really good. They do everything I need them to so. I like that they help me with showering.
5 / 5Kate F
I like the personnel. They are caring and know their stuff. They have helped by providing assistance in daily living.
4.75 / 5Doris W
My mother loves the gals that come to visit her. She lives in the Messwick Manor. The people that work there, say she seems happy, and excited when they come to visit her.
5 / 5Anonymous
They can give more communication to the caregivers. It's nice to have someone here to care for my mom.
4 / 5Gayle S
I like that they have provided caregivers that my mother likes. The agency has made my experience positive by being transparent about the care being given, and they've been good about communication.
4.5 / 5Alice M
They will do anything to help me. They are always kind and willing to help me.
5 / 5Charman B
I like that they are straightforward honest and do their best to send out the best caregiver the clients. They've helped the most by having some time to do things for yourself and the family and they are provide great companionship and help her get around.
4.75 / 5Anonymous
I would like to see them improve the cost. It's a positive impact, and the most helpful part is them being able to accompany me to the doctor.
4.25 / 5Jim F
I like the quality of the caregivers that I have, and the way that they arranged their schedules to fit mine. The care has really taken a load off of me being able to get away and do things.
5 / 5Bob H
I like my caregiver, she is great. They make life easier by doing my cooking. I can't do without her.
5 / 5John I
I don't believe anybody is a 10, but they come close. Positive, they are not perfect but they are close.
4.25 / 5Phyllis R
I would recommend Home Instead to others because they always seem to be able to cover most shifts, and they let you know who's going to be there for the shift. My mother has dementia so having familiar faces here is really important to me, we only have 2–4 caregivers, so she recognizes them, and it keeps her at ease. I would like them to be more attentive to her needs as far as exercise and keeping her mind more stable.
4.25 / 5Jim F
They have very good helpers. They were easy to schedule with. They make my life a little easier. I know that Jim is well taken care of.
5 / 5Lynn E
I would recommend them because they sent a good caregiver, Christie. When Christie is here, everything is good. However, I only stick with Christie because she's the only caregiver I trust. She keeps me going.
5 / 5Charles V
I like that they are here 3 times a week and take care of me pretty well. I think they are doing what they can, they make my lunch and I like that.
4 / 5Glenda M
They were on time and were usually there, and they were courteous and qualified to do their job. They have done everything that was required to do.
4.75 / 5Anonymous
They are professional, efficient, and prompt. They hire good people. They have helped the most by being prompt and having experience.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.