
Home Helpers of West St. Louis
Home Helpers of West St. Louis
Home Helpers Home Care Services is more than a homecare agency: we’re your extended family when family can’t be there. We’re a locally owned, trusted provider of quality, compassionate home care, and we customize our home care solutions to your unique situation for an affordable solution that keeps your loved one where they’re happiest: at home.
691 Trade Center Blvd, , Chesterfield, MO, 63005 63005
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
2024
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2024
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Bette N
I get good care. They do all the driving and help me with laundry.
5 / 5Carol B
I had trouble with the first person. I've only had my new caregiver a couple of times so far.
3 / 5Agnes T
I like that Home Helpers always gets the shifts covered. I like that the people they send have been very compassionate and that they care.
4.75 / 5Randall J
They need better respond times. They helped us with our daily routines, chores, and medicine. They helped us with our doctor's appointments.
3.25 / 5Willard M
I like the services that are provided. They are helpful and necessary. They have helped the most with the administration of my medications.
4.25 / 5Michael P
I like the young woman who they have sent to assist Mike and I. They have helped the most with the ability to help do anything that is necessary. You can't go wrong using Home Helpers.
5 / 5Janice P
I would recommend them, because they are very dependable and trustworthy. It allows me to do some personal things that I otherwise would not be able to do.
5 / 5Paul N
I like that they are easy to communicate with, their people are very professional and if I have a problem, they are quick to fix it. I am blind and disabled, and Janet does a good job doing house chores and driving me to dialysis.
5 / 5Anonymous
I would recommend them because we found one person within the group that we like, so we stay with her. They could make our lives easier by providing reports on the people that come, as far as financial. I don't get a financial report to show the cost every month.
3.5 / 5Anonymous
I like a couple of the caregivers. They could have a little more courtesy and understanding of people going through traumatic circumstances. The girls are wonderful.
2.5 / 5Anonymous
They need to have more consistent caregivers. They need to help out around the house a little more. He can't do hardly anything for himself.
3.5 / 5Ann F
I would tell them they're professional and knowledgeable about my needs. They ensure that I have a caregiver to fulfill my needs and help me.
5 / 5Shirley "Skip" M
I have recommended them. Laura, the owner, always goes the extra mile. The most they help me with is driving, because sometimes I'm afraid to drive in the morning.
4.5 / 5Delores S
I like the way they organize and plan their visits. They always get in and out on time.
5 / 5Anonymous
I would like to see the agency have higher quality caregivers in order to recommend them more. The agency seems to want to help out, but I have good and bad people that come to my home. I had higher expectations when I first started, and now I have no expectations. Right now, it feels like they are just babysitting, but maybe that's all I need.
4 / 5Anonymous
I would like them to improve on their communication. Nothing really gets done unless I make a list, or I suggest what needs to be done. They know what they should be doing, but they don't attempt to do too much more unless you request it. They don't do anything extra, and they don't communicate anything to me or ask me if I need them to do anything else.
3.5 / 5Anonymous
I like that they send caregivers that do a good job. I like that they make the meals and do light housekeeping.
4.75 / 5Dennise Z
I liked that the caregiver that they sent was very reliable. My husband really liked her. The VA assigned them to us, and I don't think that they could have done anything else to make a difference.
4.5 / 5Lisa E
Better screening of their caregivers. They have sent me some people who should be caregivers, but they have also sent me some who should not.
4.25 / 5Janet M
I really like this agency, they are very close to where I live, and the caregivers are well-trained. These services are very important to me because I get around with a walker or wheelchair. The caregivers also take me to all of my appointments.
5 / 5Rhonda M
I like the quality of the girl who is working for us The agency makes life easier by helping with Rhonda's physical therapy.
5 / 5Paul V
I never had to ask a question. Everything was clarified. Every provider was professional. The schedule was very clear. They were always willing to jump right in and help. They understood our family situation.
5 / 5Charles B
I liked that they were able to provide the help that I needed. They helped the most with my showers and doing my laundry.
4.5 / 5Joyce E
They are very prompt. All the caregivers can be more helpful.
4 / 5Nila Jean M
I think the agency is attentive, put in personal attention, and have a high quality of employees. The caregivers just look after the needs they provide. She is comfortable.
5 / 5Paul N
I like their professionalism and timeliness. They are helping to get me around since I am disabled and blind.
5 / 5Janice P
I like that the person who comes is a Chinese lady. She is a hard worker and sensitive. She understands my life and understands what needs to be done. We are working that out. It is going to get better. It is about getting out of the way to let them do their job.
4.5 / 5Michael P
So far, we've been impressed with the women and man that have come out. They take care of my husband and do whatever he needs. If there's a way they can help me, they do. They'll vacuum or sweep, they always do the laundry.
4.75 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.