
Home Helpers of Jamestown
Home Helpers of Jamestown
Family run business with over 60 years of experience in Elder Care. We started a Home Care business after our Eldest Son was Paralyzed in 2010 and after 3 years of us doing it on our own, we looked into Home Care. After not being satisfied with quality and consistency of a few companies, we started Home Helpers of South Guilford.
4562 PLeasant Garden Rd, Greensboro, NC, 27406 27233 27235 27263 27265 27282 27283 27313 27406 27407
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Cash
- CreditCard
- Check
- State Non-Medicaid Program
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2025, 2024, 2023, 2019, 2018
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
Agency Rating
Anonymous
They clean for me. They help by cooking for me.
3.75 / 5Cindy T
I'm friends with the owner, and she's always very responsive if we have a question. She keeps us up to date if someone will be out, and always finds someone to fill in. She helps with feeding. She helps with hygiene.
5 / 5Brenda S
I liked that the people provided good care for him. I liked having the personal one-on-one care for him.
4.75 / 5Derrick C
More field staff workers. Kept me informed about any changes, the status of the patient, and their flexibility.
4.25 / 5Geneva F
The caregivers are great and are knowledgeable. They take time to care for my mom and they are very helpful.
4.5 / 5Janie D
I like that we have the best caretaker. She is really good. Amber comes to work, and is thoughtful. She scheduled her appointments outside of work times.
5 / 5Anonymous
I like that the agency gives good service. I like that the agency is flexible.
5 / 5Ann H
They are local to where my mother is. They need consistency of the caregivers.
4 / 5Teresa C
It's because of Sherri. She is great. They have someone there for me. They help with meals and showering.
5 / 5Darlene A
I like Home Helpers because they always have caregivers available. Home Helpers has made my experience positive by sending good caregivers.
4.5 / 5Anonymous
They have been pretty good lately, they have just been having staffing issues like everyone right now. I am able to work a little bit while my daughter is being cared for.
4.5 / 5Martha S
I like the quality of their help. They provide quality service and do things promptly. They're very perceptive.
5 / 5Armand P
They are very helpful, willing to do anything for you and flexible. It's a very good situation so far. My husband had a bad fall and Devon Drayton was excellent.
4.75 / 5Loretta H
They need to do better with hiring. They could actually send someone.
2.25 / 5Danny M
We've only had them for a short period of time, but the thing I like is that when someone was not available, they brought someone else who was available, and it was pretty instant. It was instantly taken care of. Gives her the comfort of being able to stay home with her dogs and live a normal life as far as that.
5 / 5Susan M
I have had a lot of luck with one nurse, but some are not good. They could maybe do a good screening upon hire. They are positive and helpful.
4.25 / 5Shane H
One thing I like about the agency is how on-time and reliable they are. My mom owns the agency. They help me be independent.
4.75 / 5Sandra R
The care was great. They spent time with her and talked with her.
4.5 / 5Anonymous
I would tell them they're very understanding and flexible. It has a good impact. They're very supportive.
4.75 / 5Ann H
They send us new caregivers often. They cook for her.
4.25 / 5Danny M
They could get more personnel. They sometimes can't cover shifts. It allows me to work, and she has the care she needs.
4.25 / 5Tameika J
They are always available for me. She helps me be independent as much as possible.
5 / 5Jan C
I like everything, I do not have any negative responses to anything they have done they have been outstanding. They have given us peace of mind knowing the sitter and carer they have provided is excellent.
5 / 5Mark S
The caregiver we have is doing a great job. Everything our caregiver does for my husband helps me.
5 / 5Jennifer H
The quality of the current caregiving team is great and really good. I trust that the caregivers are there to do what they have to do with us nothing being together, it gives me peace of mind.
4.25 / 5Tameika J
They are always available. I still feel independent in my own home.
5 / 5Ann H
They have a personal touch. Being there with her during the day, providing company and support.
4.25 / 5Marion C
The help that was provided was not to the extent that we wanted. They seem to be alright, but the caregivers seemed a little disinterested in what they were doing.
1.5 / 5Jan C
I love the girl that they sent me. They help with showers and things like that.
5 / 5Anonymous
In the summer, we had problems with the caregivers not showing up. When we had the consistent caregiver, it was a 10. They help me get a break.
4.5 / 5Pat G
Home Helpers was great and marvelous. I liked the attention I got. The agency made life easier by doing things I wanted to be done.
5 / 5Janie D
I like that they are always easy to get a hold of. When something happens, they really try to fix it. They help her dress, bathe, and clean the house. They spend time with her and walk her.
5 / 5Theresa C
The people have been really friendly, the one I like the most is Sherry, she is really sweet, and I wish she would come every day. They shower me and fix my food.
5 / 5Linda S
I like that they are personal. They have made her life easier by being personal and having a relationship with her.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.