
Griswold Home Care – New Castle County
Griswold Home Care – New Castle County
Griswold Home Care has been in business over 30 years in New Castle County. Caregivers go through a 15 step proprietary hiring process, they are bonded and insured and they can assist with personal care, homemaking and companionship. We are known for our responsiveness 24/7 and we offer health and 401K benefits to caregivers who qualify.
5145 W Woodmill Drive, Suite 22, Wilmington, DE, 19808 19701 19702 19703 19706 19707 19708 19709 19710 19711 19713 19714 19715 19716 19717 19720 19730 19731 19732 19733 19734 19735 19736 19801 19802 19803 19804 19805 19806 19807 19808 19809 19810 19850 19880 19899
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2025
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2021
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Joan A
They responded to me. They deliver somebody to help me.
4.75 / 5Joseph T
I like that they are easy to get a hold of. We could not do without them.
4.75 / 5Kathy D
We are very comfortable with them. It gives me a break. We don't have to worry with Jan caring for my mother.
5 / 5Helena W
They filled a shift immediately. They helped us the most by providing coverage immediately.
4.25 / 5Richard R
I love Carla, she is my agent. I haven't used them that much. They were both real nice women.
5 / 5Douglas H
They are very personable and I like dealing with them. They are easy to deal with. Since they are here with him, that means I don't always have to be here until early afternoon.
4.5 / 5Stephanie W
They have been very responsive and dependable. They have allowed me to have time to go to the grocery store and things like that.
4.75 / 5Pamela (
I like the fact that the person who originally came out to the house tried to understand what my caregiver's needs were. Also, what my mother-in-law needs was and try to match the person up. The most helpful has been it giving me a break because I am the primary caregiver. It allows me to take a break and I really enjoy that.
4.5 / 5Anonymous
I would recommend Griswold Home Care because they have been very kind. I started taking them at a limited level, and they've been wonderful. It's always excellent even for those who don't need as much care. The services have been helpful because I can't even feel negative towards them. The caregivers can do anything if you need it at the house.
5 / 5Robin D
I like that they have sent us a good aide so far. I am not there so I am just getting secondhand information. She helps my mom cook and grocery shop and that is a big help.
4 / 5Michael B
They are pretty straight forward, and everything is clear.
4.5 / 5Barbara G
I think that the way that they treat their staff is excellent. There is an atmosphere of trust and caring throughout the company.
5 / 5Tom J
Griswold could not do anything else. They are just fine. There is not really anything they can do. They are there when I need them.
4 / 5Linda Z
I think some of the people that currently work there are very good. The caregivers are available for my mom. The caregivers we have our personal numbers, so we can contact them.
4.5 / 5Inez S
They help relieve me of all the stress I had. They take a lot of burden off of me. They give me some me time.
5 / 5Booker W
I like that they are dependable and seem to know what they are doing. I like that there is somebody to take care of my wife and make sure she doesn't fall.
4.75 / 5Joe V
The level of care of that they give is wonderful. They make sure she doesn't fall in the shower.
5 / 5Evelyn L
I like that Lucy is very accommodating. I like that she will clean the bedroom and living room.
5 / 5Rita S
She did a very good job when she was here, it was outstanding. She's only been here three times and I don't have a problem with anything.
4.5 / 5Deborah C
There's nothing I want to see improved, to me it's above average but not outstanding. They seem to be very accommodating, and they care about how the customer feels and what their needs are. They're good. They give her someone to talk to and companionship during the day.
4.25 / 5Joan A
They are responsive to problems. When somebody needed off, they worked to get a fill-in.
4.5 / 5Jeses B
If they can make sure that I always have someone for my daughter, I would recommend them more. They have helped me by taking care of my daughter and doing what they are supposed to do.
4.25 / 5Renate S
Anybody who needs it and can afford it. It makes me able to stay at home
4 / 5Doug A
They show up on time. She likes them.
4.5 / 5Harriet M
They have been consistent with the caregivers and responsive. They have helped me a great deal, especially at night so I could get great rest.
4.75 / 5Anonymous
They could have more availability for daytime help. They are up all night and help her whenever she needs it.
4.5 / 5Edna W
One thing I like about the agency is the case manager comes over quarterly to check in. If a caregiver can not make it, they always call us and let us know.
4.75 / 5Barry K
The agency has great employees. There have only been a couple of times when medication was not given.
4.5 / 5Louis C
I like that my mom adapted to the caregivers. My mom needed her medicine on a regular basis.
5 / 5Mary H
I only have dealt with the director and our homecare aide, so I don't know a lot of them. I have heard a lot of good comments from others. We only have services 4 hours a week and she does everything I ask, and I am satisfied with that. For me personally, it provides me peace of mind just knowing someone is here in case he falls or needs some help.
4.5 / 5Tom S
They were easy to work with. They take care of problems right away and are very thorough. I wish they were more assertive with taking care of things.
3.75 / 5Inez S
They provided a lot of help for me. They were always on time. I don't know what we would have done without them. I had no problems with them.
5 / 5Joan W
I like that they are always on time. I couldn't do the things I am doing now without their help.
5 / 5Marie U
Gail has been fabulous, and they always follow up with me. She comes twice a day, and my mom is very happy with her.
5 / 5John G
I like this agency because they're reliable and they're good people. We've had a good experience. It's been very positive. They provide the services that we want, and it keeps her orientated.
5 / 5Allison C
I like that the aides are wonderful. I like that we can use it for medications.
5 / 5Mark S
I like that they stay in touch really well. Knowing there is a trained caregiver with her while we can't be there reduces our level of worry considerably.
4.75 / 5Guy M
I like the caregiver we have currently. They help me with the general care of my wife.
5 / 5Jackie C
I like that the two caregivers are doing a good job. I can only speak to the caregivers and I feel they're doing a good job for the most part with my mother.
4.25 / 5Ellen N
I like the aide that is working with me. She does my laundry, takes the trash out, and makes my breakfast.
5 / 5Anonymous
I'd like more accountability. They could pay more attention to her.
3.75 / 5Mary A
There are two aides who are very attentive and loving towards my mom. They have helped the most by keeping our two aides employed.
4.75 / 5John L
I like that they have reliable people. They help the most by dealing with her personal needs.
4.25 / 5Dennis (
I think my mom has had excellent care so far. They have taken a lot of the burden off of me, and my mom has really blossomed with the companionship.
4.75 / 5Leanne B
I like that they are very friendly and very easy to work with. They check in on my uncle regularly, make sure that he is doing everything he is supposed to, and let me know if he needs anything.
5 / 5Patricia C
I would recommend them because they are responsive and easy to work with. I don't know what we would do without them, they check in on a regular basis.
5 / 5Anonymous
I liked Patrick, he was very nice and professional. When someone is done doing something, they should ask what more they could do instead of playing on their phones. Ask what else they could help with instead of sitting on their phone.
3 / 5Booker W
They are prompt and have good personnel. They keep her from falling.
4.5 / 5Anonymous
They could try to find someone consistent. It was great until I found out they can't take my father anywhere.
3.25 / 5Eleanor R
The agency responds promptly to me. The agency provides much-needed care for my mom.
4.5 / 5Linda Z
I would not recommend it as much if it wasn't for Kendra or Charmaine. There is downtime surrounding my mother but we have been happy. If it wasn't for the agency we would not have my mom in assisted living.
4 / 5John G
They are very reliable in providing caregivers that meet our needs. These services free me up to run errands and work from home as well.
5 / 5Bill K
I think they should make sure everyone has training. Everyone does things differently. I think they do a good job. They could make sure caregivers are trained and don't need to be trained when they come for the first time.
4 / 5Blake C
The agency has been able to find a caregiver based on our needs and in a timely manner. The agency could give us a live in caregiver I had to be at the house constantly because she had a heavy accident, and it wasn't a good fit.
3.5 / 5Marie U
I like that they listen to you when you tell them what type of person you think would be a good match for your loved one. They have been great. They talk to her. They a re companions for her.
5 / 5Ellen N
The way they communicate with me. It makes my life easier when Virginia is here.
4.75 / 5Joan W
They are very nice people. I used them before for my mother and they were wonderful. So when I needed help, I called them. They are prompt, caring, and meticulous. It allows me to stay in my home.
5 / 5Dennis (
I like the caregiver that we have. She takes very good care of my mother, is very conscientious, and on time. She genuinely cares. Our caregiver is a companion for my mom and also helps her with daily chores. My mom is a lot sharper when the caregiver is around because the caregiver is always interacting and engaging with her.
5 / 5Tamika W
I like the quality of care. Their staff is very knowledgeable. The hours are very good. The hours fit my schedule. They are very convenient to allow me to get things done when they are working with my dad.
4.5 / 5Barbara J
She was excellent, and she was on time. She was very pleasant and wonderful. It was great, because I knew someone was taking care of my mom.
5 / 5Joe V
I like the quality of the people they have. Just the fact that she's there, my aunt doesn't fall down or try to do stuff she's not supposed to do.
5 / 5Leanne B
They are very responsive and reliable. They ensure my uncle is safe and secure and has everything he needs.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.