
FirstLight Home Care of the Valley
FirstLight Home Care of the Valley
4390 Mahoning Ave, Youngstown, OH, 44515 44515
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2025, 2024, 2016, 2015
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Annetta S
They give good care. They encourage me.
5 / 5Dayna C
I love the aide that I have because she is kind. The domestic help around the house has been the best.
4.75 / 5Stephen W
They always have someone that shows up, many organizations do not have enough staff. I have to have them around to live my life, they are very helpful to me.
5 / 5Grace E
They provide a good service for me. I liked that they were trustworthy and were available to my needs.
5 / 5Robert C
They are willing to work with you in regard to who is sent to your home. My husband loves Dorothy. She fits with him like a hand in a glove, and she went above and beyond of what we asked of her.
5 / 5Stephen S
Sometimes people did not show up and they wouldn't let me know until later. Most of the people with him spent time on their phone.
3.75 / 5Clarence P
I would recommend them because they are a good agency. These services have just been great and the caregivers do everything I ask them to do.
4.5 / 5Paul K
I like the caregivers they hire. It helps me get my meals and helps me around because I'm not able to walk.
4.5 / 5Anonymous
I'm satisfied with waht they do. I'm going to be 94 soon and I'm not the guy I used to be so I need help doing a lot of things that I can't do.
4.75 / 5James H
I already have! They take such good care of you. Dante helps my husband walk to the kitchen. They are dependable, nice, and caring.
4.75 / 5John B
Once I got someone steady, I was happy with them. The nurses that come are really nice.
4.5 / 5Jean V
I like that the agency does what they have to do. We are very happy with the exercises.
3.75 / 5Anonymous
They have good service. My caregiver goes beyond what is asked.
4.5 / 5David B
They were so good with us at such a difficult time in our lives. They helped us out by being there for us and being very compassionate and caring with David. They always followed through with our needs, which I appreciated.
5 / 5George F
I like that they do what they say they are going to do. They help me with getting up.
4.75 / 5Anonymous
The girl that was here told me that she could come every day if I needed her for something, and she would talk to the company, and they would give me a call. I never heard from them or her ever again. They were only there for one day, once.
0.5 / 5Richard B
They are always with Richard and don't leave him. They are patient and attentive. Anything he needs they are there for him. They help him up and help him sit.
5 / 5Randall S
They are very efficient and the people that they hire are very professional. We have had other companies and they were a nightmare. They would send out people that weren't qualified. It is great because he can still live in his home.
5 / 5Ramon K
I would like to see a little more one on one conversations with the patient instead of letting him sit somewhere while they sit somewhere else. For the few hours they are here, they can have more interaction with him. I can now go to doctor and dentist appointments. I can make them on the days I know they will be here and that to me is an absolute blessing.
4.25 / 5Anonymous
I would recommend them because they have been very good with me. They come in the morning and help me do my breakfast, they dust up the house up a bit. They also help me exercise.
4.5 / 5Anonymous
I like the fact that someone is here with me when I take a shower. There are still some things that need to be worked on a little bit, such as getting in and out of the shower.
4.25 / 5Arleen M
They're dependable, their people are very kind and compassionate, and they go above and beyond. They've helped the most with interaction and keeping her mind active. They provide companionship for her.
5 / 5Dayna C
I like the aid that was sent to me. The aid is pleasant to be around.
3.75 / 5Paul K
I have no problem with them right now, but sometimes I have problems with the caregivers. The caregiver I have now is very good, but some are not very efficient.
3.5 / 5Anonymous
I like their thoroughness and the flexibility of the service. They have made my experience positive by having excellent follow-ups and follow-throughs on any open items.
4.5 / 5Frank D
I like that the people are very understanding and they help with anything you want them to do. I would not be able to make it through every day without them.
5 / 5Gene H
They help him get in the shower and do what needs to be done. They help him stay clean, which is the main point of it.
4.5 / 5Dean P
We had been with them for quite a while. They were kind and concerned and worked very hard to get my husband someone that was a good fit. There were three caregivers. One was his favorite, and we all knew it. She had experience with Alzheimer's and was very good. The other caregivers were good. They found one that was only there a little bit because she came in at the end. She spoiled him rotten. There was a young man, and he was in off and on and he did well.
5 / 5Frank H
I like the service that they give me. I like that she helps me get dressed and washed.
4.5 / 5Eloise and Lloyd B
They were here on time and did everything without us having to tell them. The services were necessary since we needed them.
4.25 / 5Joe A
I like that they are available all the time. I like they provide the services that I need.
4.75 / 5Kevin H
I like that they're very personable. They've helped me the most by doing things that I need done and by keeping my spirits up.
5 / 5Thomas D
I like that my caretaker is great and does a good job at this agency. The services are good. My caregiver is here in the morning and makes us breakfast.
5 / 5Anonymous
The caregiver is pretty nice and that is all I care about. She only comes one day a week, so it is pretty easy.
4.5 / 5Frances "Fran" & Lane R
We had a caregiver who was not qualified and was rude to her. That caregiver told her to bathe herself, and I spoke to the staff about it, and they took care of it.
4 / 5David and Mary "Theresa" S
My expectations were different from what they could've provided, I was expecting perfection. If I could've left and not had to stay while the caregivers were there to make sure everything went smoothly, they would've had a greater impact.
4 / 5Georgie H
I like that the girls are friendly and come when they are supposed to come. The services are very important because she needs assistance. It makes my mother feel at ease.
5 / 5Ethal S
I think they are doing the best that they can. The people are lovely.
3.75 / 5Edith (Jane) S
They are reliable, user-friendly, and accommodating. They sent a caregiver who does everything I need.
5 / 5John M
I would recommend them because they have always done what they are supposed to do, and they provide my dad with good care. They have helped me by caring for my dad while I go to work.
4.75 / 5Robert M
I like that they are always available. It's very helpful. They make things easier in general.
4.5 / 5Mikel K
I like that they always make sure there is coverage. They have helped by providing care.
5 / 5Randy S
The one thing I like is the individual that shows up at time at different times. They try to get me dressed and showered.
4.5 / 5Anne D
They have been working on communication. I would call in and change the hours or days and they would get that confused and I would be stuck, they would have different hours/days. It provides me with a caregiver coming in 4 hours on Wed and Fridays. That gives me time to get out and do things that I need to do.
3.75 / 5Demitrios T
They could do better with not cancelling at the last minute. Pay them more so they want to work. I don't like having strangers in my home. They help the most by bathing him and doing light housework and assisting with getting him out of bed.
4 / 5Frank R
I would recommend them because I like the aid they send me. They come in and talk and take care of me.
4.75 / 5Cortland C
Some of their caregivers weren't properly trained, so I had to train them myself. They help me tremendously because I was on my own before.
4 / 5Anonymous
They show up on when they are supposed to and do what we want. They take care good care of my relative and they are exceptional.
5 / 5Ginny P
I like that they're very polite and are always on time and good people. They are very polite, they have nice people.
5 / 5Eugene O
I wouldn't refer them at all. It was horrible and stressful. I couldn't leave the house.
0.5 / 5Arvona M
They've been fantastic. The office staff have been so helpful. I feel they have my mom's best interest at heart. My mom fell over one night and the next day I called them. I feel relief knowing there is someone that goes over there every day.
5 / 5Lawrence G
They are always on time. They are here when we need them.
4.25 / 5John G
They are a really good agency, and my caregiver Pamela is excellent. My caregiver does everything for me and helps me with everything that I need.
4.75 / 5Suzanne C
FirstLight Home Care listens and has quality people. I have been with them for years and this was by far the best experience. Only use First Light services, don't waste your time with anyone else.
5 / 5David D
They are very friendly. They make sure he takes his medication.
5 / 5Leroy C
They are easy to work with. Showing up on time has helped a lot.
4.5 / 5Frederick W
They have been super kind to my father and myself. I am over there, and we have a routine. I can make him lunch or dinner.
4.5 / 5John M. K
I like that they provide polite and helpful caregivers. The agency has been accommodating and receptive to our interests and schedule. The biggest help is providing a caregiver that helps around the house and does meal prep.
4.25 / 5Anonymous
I would like for them to have someone who wants to work. They would never show up when I needed them.
0.5 / 5Ronald O
I'd tell them that they're nice people and available to handle tasks they're allowed. They sent a wonderful caregiver, Stephanie.
4.75 / 5Janet and Amy M
Sometimes a person is changing or someone else is coming, to let me know. It is better than it used to be though. They are all very helpful with the cooking.
4.25 / 5Michael C
In the beginning, it was rough. Once Stephanie got here it was fine. Stephanie did everything dad asked.
4.25 / 5Charlotte R
I asked them to do 2 things and they don't seem to be doing them. They're personable, nice, and they treat the client fine, but they're not doing what I asked them to do. The caregivers are more or less there for an emergency. Since there's been no emergency, the client is doing fine. The caregivers could have a greater impact by doing the two things that I am most concerned with. That's why they're there and that's why I scheduled them at the time they're there. I want them to physically see the client take her medicine so she doesn't forget because she has memory problems. They need to be watching and making sure the client has a meal at dinner before they leave. They let her get away with her saying she'll eat a sandwich or two after they leave because she's not comfortable with eating in front of them. They're there to make sure she eats. Otherwise, she will forget and she won't eat. Those are the two things I asked them to do and those are the two things they're not doing.
3.75 / 5JoAnn S
I liked that the agency followed directions. If I left a list, everything on the list was done.
4.75 / 5Dale C
Susan is very kind and considerate. She always listens. She has been able to look in different directions to see how we can do things. It makes life a lot easier for me.
5 / 5George G
They are accommodating with the times that we needed. Anybody that has come here seems to take good care of my dad.
4.5 / 5Robert R
They have had high turnover. They bathe him.
4.5 / 5Anonymous
I like that the agency has solved my previous issues, and now I like my caregivers. The agency helps me get around because I am in a wheelchair.
4.5 / 5Collen C
I like the caregiver. They do what's okay for me now, they can't do anything more. She helps me bath, clean ups, and feeds me.
4.25 / 5Tom K
If someone will be late the agency needs to get a hold of me which they have been doing but did not at first. Everything has been fine so far, there is not much to improve.
4.25 / 5Gene H
They take care of him and clean up his house. It takes a burden off of us and gets him the care he needs.
5 / 5Grace E
They did well, fed me. talked to me, and cleaned for me. I didn't have to worry about making meals and I have a companion.
5 / 5Annette E
They should spend more time at the residence. They check on my mom.
4 / 5Irene K
I like that after we had problems, they were able to straighten them out. The agency has been giving her the same aide every week.
4.75 / 5Anthony "Father" D
We are highly satisfied with their services based on previous experiences as well. The services are helpful to me personally because it allows me to do my own activities on my own time.
5 / 5Geraldine & Robert S
We are new to this, so it is hard to rate them. They didn't do anything wrong, it's just my parents aren't ready for care. Just having someone in the house helped the most.
4.5 / 5Marilyn D
Every time I call them, they seem to do whatever they can to accommodate me. The services have made a tremendous impact because my caregiver is very compassionate.
4.5 / 5John M
They have always provided good care. It gives me a break so I can get some sleep and go to work.
4.5 / 5Frank F
We just love them. We have never had an issue. It is never a problem to change the schedule. He lives alone and it gives him some social time.
5 / 5Demitrios T
Every once in a while I used to have one girl that came all the time, and now they sent too many girls. I would rather have two or three girls that came all the time. It was a big help for me, and they helped wash him and helped with the laundry.
4.25 / 5Kimberly B
They were very courteous. They've done everything I asked for. They were compassionate and understanding.
4.5 / 5Willard P
I like that they are nice and listen to my questions. Bathing has been the most helpful because I was worried about that.
4.5 / 5John M
They've done everything that I've asked them to. They help me to massage my legs, and to put my stockings, and braces on. They clean up the kitchen, and take out the newspapers.
5 / 5Georgia P
They are caring, and bend over backward for me. They have good people.
5 / 5Jagdish (Jag) T
We always have different people coming. It is a lot of time on my part to train each one. It has made his life better. It takes a big load off of me.
3.25 / 5Roosevelt T
I like that they give good service. I like that they are prompt.
5 / 5Robert (Bob) D
They could have a better administrator other than Don. The people were well-equipped to assist with housekeeping.
4 / 5Derm H
I like that they ensure everything is going okay. My brother and I cannot do this by ourselves without the care.
5 / 5Alma A
The communication with the office was really good. The service gives me peace of mind that I don't have to be there, and she's being taken care of.
4.5 / 5Arvona M
They have been great so far, and they have been able to meet our requests. The services have been able to help us so much.
5 / 5Anonymous
The people they send have a hard time getting to where we are; they do not have anyone close. I have not had any problems, but do not have anyone to do any actual patient care. We can only find outside work for them to do. There are a couple that do good inside. There is no actual provider to the patient.
3.5 / 5Rita N
I like that the agency follows up, they are compassionate, and they all seem responsible and professional. The agency has given me back my confidence and can follow through with OT and PT.
4.75 / 5Shirley C
I like the flexibility of the agency. I only see them 2–3 times a week. The caregivers show me care and concern.
3.75 / 5Rosalie C
I would recommend them because they are on time and do their job well. The agency has called whenever there is an issue to make my experience positive.
5 / 5Selenia V
Overall I liked everything and I liked the care, I can't be specific. The most helpful part was the way they took care of my mom.
4.5 / 5Richard H
I've had an excellent caregiver from first light, she left to change positions. We got a caregiver now that is working half of the week, and it's real good. I have another one who is too young. The service is all-inclusive and takes the afternoon. I want a girl all week. Terra is excellent.
3.25 / 5Doris V
The agency has worked with me and has provided good care. The agency has worked on me to get a really good person, and they have a good relationship. I have needed to move times around because of doctor's visits, and they have accommodated all of this.
4.5 / 5Joseph T
I like the caregiver that they have sent to me now. They have some nice and understanding caregivers.
4.75 / 5Ronald O
The caregivers are always here on time. Stephanie, the lady that takes care of me, is good at what she does and very personable. My caregiver does what she does, and I have my time here and we kind of just leave each other alone. It doesn't bother me at all.
3.75 / 5Dale C
The people are friendly and professional. They are caring, and they really work to provide caregiver that are appropriate to whatever your case is. They call and check in every once in a while.
5 / 5Anonymous
The agency has competent caregivers, and they have been very flexible in designing the schedule for me and my husband. The agency has competent caregivers, they are responsive 24/7.
5 / 5Anonymous
I like the girl that is working with my mom. She is really caring. They get my mom out of bed and they get her breakfast.
4.5 / 5George G
They were easy to set things up with. I knew that somebody was going to be here and he was safe.
5 / 5Alexander B
I like that the gals are all wonderful. They are caring and thorough. They give really good care and are wonderful, he gets everything he needs.
5 / 5Anonymous
I like the agency's dependability and they do good work. The caregivers help me with grocery shopping and preparing meals.
4.75 / 5Bradley C
They do my laundry and personal care. They are kind and go above and beyond to help me with phone calls.
5 / 5Adele A
Most of the time, the girls are amazing. The one I had today is wonderful. I don't drive anymore, so they go to the store for me. Sometimes they clean my floors.
4.75 / 5Frances "Fran" & Lane R
The caregivers are dependable and do whatever you ask. The service makes my life simpler. It is nice to have them as backup and to know that they will be there to care for her. We've had a few scheduling issues, but someone is always there, emails might be helpful.
4.25 / 5William Y
They are very communicative. They find replacements if someone calls out. I work two jobs, so it helps a lot.
5 / 5Philip W
My caregiver is very consistent and always on time. They have helped me with my day-to-day nutrition.
4.5 / 5Virginia B
They seem caring, and they seem like they enjoy what they are doing. She got a sponge bath because her wound on her leg and I couldn't give her a bath.
4.5 / 5Henry R
They are having trouble getting enough people to work for them, so we don't always have a caregiver. They do what I ask them to do when they're here.
4.25 / 5Frank F
They are pretty consistent with the communication, and we love our caregiver. He loves her, it gives him socialization.
5 / 5Cheryle M
Overall they are real good. They help me out a lot.
4.75 / 5Darlene M
Overall, the caregivers are very good. They are good about taking care of her and the company reaches out her.
4.75 / 5John B
I like that they always have somebody here. They just show up. They are tremendous help. We haven't had a steady one yet, though.
4.5 / 5Charles C
There were a coupe of girls that played on their phone and a couple other girls who just watched TV. The ones that were good came in and got things done.
3.5 / 5Fernand V
They have good employees that are dependable. They exercise me so that I can walk.
5 / 5Steven E
I liked that I did not have a certain amount of hours and signed a contract. They were helpful when I needed to cancel service. I liked the caregivers they sent out.
4.75 / 5James H
I like that it's local, and we've had several caregivers come already, and the first time they have a supervisor come with them. They're also easy to work with.
5 / 5Dale C
I like that they are very kind and caring it seems like. They have helped me out by helping me with my morning routine because I have balance issues.
4.75 / 5Rosetta C
They had my address wrong and the first day the aide showed up she could not find the place and was 20 minutes late. The second day it was a second aide and she was lost because nobody changed the address. The 3rd caregiver was lost too because they did not change the address. The lady that came out to sign us up Dawn was wonderful knowledgeable and on time for when she said she was coming. She answered all our questions and was just very good.
3 / 5JoAnn S
They are very prompt with everything. I am not constantly her primary caregiver anymore, and it's easier on my life so that I can take care of my house and worry less about her.
4.25 / 5Sarah (Sally) L
They are very nice and friendly. They help me clean the house for me.
4.5 / 5Vohu J
I have a really good aide. The caregiver they provided has been wonderful.
4.75 / 5Frank F
I love his caregiver. Everyone is receptive, they are easy to contact. The caregiver comes once a week, but we are happy.
5 / 5John M
I like that they are always on time, always eager to help, and they worked very well with me. They always have been very helpful, and I have no problem with them at all.
5 / 5Thomas W
The aide works well with Tom. I know his needs are being met.
4.75 / 5Anonymous
It is hard to find care, and they are always available. They are available to be with her if I have to go out for work.
4.75 / 5Anonymous
They respond quickly. I only use them for a couple days a week.
4.25 / 5Roosevelt T
So far they've been dependable and the workers that have come, we are pleased with them and they are doing a great job. They can keep on doing what they are doing.
4.25 / 5Delbert C
They don't have the personnel to run the business. I would like for them to hire people that know what they are doing.
0.75 / 5Joanne R
I have 3 or 4 girls that come, and I really like them. They can make our lives easier by making sure that I have the same girls coming because I trust them, and I am really happy with them.
4.25 / 5Evelyn S
I would recommend them because they showed up and did their job. I had a full recovery, and they were there for me.
4.75 / 5Anonymous
They don't let me know about schedule changes. She helps me shower.
3.75 / 5William G
The agency could be less expensive. I am not happy that we have long-term care, and we may not get paid. We have to wait a 90-day waiting period.
4 / 5Tom L
I like FirstLight Home Cares because they take a shower in an hour. I don't have to worry about showering my husband. The caregivers shower and shave him.
4.75 / 5Gloria H
They are okay. They didn't come yesterday. I like that they are very helpful, the aides like their job. They care about their patient. When they are here it is great with the help that they give me. Jasmin asked me "Is there anything else I can do for you?"
4.25 / 5Andrew M
They've been short-staffed. They're giving him the care that he needs, and they've gotten rid of the bad caregivers that weren't helpful.
4.25 / 5Philip W
I like that they're always attentive. They call and check up on me. They help keep my house straightened up, keep my hygiene up, and help me eat the right foods.
4 / 5Darlene M
I would recommend this agency because the girls are friendly, helpful, and do a good job. The agency makes sure someone comes and that they are familiar with the case. They ensure that they are going to be compassionate and that her needs are being met.
5 / 5William T
I'd like consistent caregivers. They're professional and thorough.
4.25 / 5Anonymous
The caregivers aren't given as requested. I have to walk her through things and train her. Having someone there is helpful. He has dementia and is a fall risk. I waited a long time to have a full-time caregiver.
4 / 5Katherine "K" S
I like that they are on time. They are always nice to her.
4.25 / 5Frank H
I would recommend them as the office staff is cool to talk to. The caregiver is great. The agency is really accommodating due to doctor appointments. We have RESPITE now, so they provided us with caregivers that we like.
4.75 / 5Haven G
I would like to see the agency cut the prices a bit. Other than coming at a time more convenient for me rather than a time when you have someone available for me.
3.5 / 5William Y
I like that the scheduler is awesome and cooperative. Dawn, my dad's case worker, has been excellent, too. If I feel the aide is incompatible, they will find a new one.
5 / 5Kevin H
I would recommend the company. They were good. The worker they really liked.
4.5 / 5Edward C
I love the caregivers they send out. The aides make us feel comfortable.
4.75 / 5Donna P
They would send a supervisor or another back up when someone called in. They helped mop the floor and with the dishes.
4.25 / 5Doris P
There were a couple of ladies that came in and did not do much. They would help her shower and then sat on the couch. They could have taken initiative to do more. There were different caregivers throughout the week and she did not like that.
3.75 / 5James V
They give good care for my husband. They help us with showering and restroom breaks.
5 / 5Pat R
I would recommend them because they had the hours that I needed. They were very helpful, and they did what they needed to do to make my experience positive.
4.75 / 5Marcia H
The provider took away my person that was with me for 2 years, and I am not struggling terribly. They are a big help.
3.25 / 5David D
The agency is attentive to all of our needs. The caregivers keep on him about taking his medications.
4.75 / 5Tom L
I like the caregiver they sent. The caregivers come and shower my husband once a week, which helps me a lot.
5 / 5Stephanie A
I just need extra help with the shower, and they are great with that. They will help with the shower and cook.
4 / 5Juliana L
The agency is very prompt and very good. The caregivers came and helped me in the morning for an hour with my wife.
5 / 5Keith S
We like that the gal we have is prompt and efficient and always wants to do more. I am currently in recovery from surgery and it has been fabulous.
5 / 5Deborah and Jim R
Our caregiver works quietly. She is logical in how she goes about things.
5 / 5Joyce D
They not only care for their clients but also for their employees. The caregiver is able to help clean and do things that are hard for me.
5 / 5Ronald C
The caregivers have been helpful and kind. I like not having to worry about my dad falling down.
4.5 / 5Stephen W
I like that they are thorough, professional and compassionate at the same time. I like that they have provided me with adequate aid during the day.
5 / 5Kyle O
I would recommend them because they were all very nice. The agency took care of us to make our experience positive.
4.5 / 5Terri P
They seem very interested and caring. They take me to doctors.
5 / 5Mary L
I like that they are so reliable and the girls are very friendly. I like that they have been able to go in and care for my grandmother so I can work.
5 / 5Delbert P
I like that the agency came to my home, and you can't beat them, all of them were great and did what they needed to do to help him. As soon as the caregivers walked in the house, they were on top of it and got things done.
5 / 5Gene H
The agency provides good service. The provider helps us out.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.