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FirstLight Home Care of the Valley

FirstLight Home Care of the Valley

 

4390 Mahoning Ave, Youngstown, OH, 44515 44515

Phone: 330.318.3234

Zip Code: 44515

City: Youngstown

State: OH

Call for a list of available services.

Call for available payment methods.

2026

Best of Home Care

Leader in Training

Awarded to agencies excelling in client care and caregiver development through outstanding training completion rates.

2026

Best of Home Care

Leader in Experience

(Formerly Leader in Excellence)

Awarded for superior client & caregiver satisfaction ratings.

2026, 2025, 2024, 2016, 2015

Best of Home Care

Provider of Choice

Awarded for outstanding client satisfaction ratings.

2026, 2025

Best of Home Care

Employer of Choice

Awarded for outstanding caregiver satisfaction ratings.

Agency Rating

  • Edward C

    I love the caregivers they send out. The aides make us feel comfortable.

  • Roosevelt T

    I like that they give good service. I like that they are prompt.

  • Anonymous

    They respond quickly. I only use them for a couple days a week.

  • Anonymous

    They show up on when they are supposed to and do what we want. They take care good care of my relative and they are exceptional.

  • Ginny P

    I like that they're very polite and are always on time and good people. They are very polite, they have nice people.

  • Anonymous

    The girl that was here told me that she could come every day if I needed her for something, and she would talk to the company, and they would give me a call. I never heard from them or her ever again. They were only there for one day, once.

  • John M

    They've done everything that I've asked them to. They help me to massage my legs, and to put my stockings, and braces on. They clean up the kitchen, and take out the newspapers.

  • Catherine (Cathy) L

    I owe them a Google review. Dawn the care coordinator went above and beyond. It positively impacted my grandmother and made it easier for the family caregivers not in town.

  • Barbara B

    Everybody has been friendly. They come out and help shower my mom.

  • Richard B

    They are always with Richard and don't leave him. They are patient and attentive. Anything he needs they are there for him. They help him up and help him sit.

  • William G

    The agency could be less expensive. I am not happy that we have long-term care, and we may not get paid. We have to wait a 90-day waiting period.

  • David D

    They are very friendly. They make sure he takes his medication.

  • Anonymous

    I would like for them to have someone who wants to work. They would never show up when I needed them.

  • Ronald O

    I'd tell them that they're nice people and available to handle tasks they're allowed. They sent a wonderful caregiver, Stephanie.

  • Michael C

    In the beginning, it was rough. Once Stephanie got here it was fine. Stephanie did everything dad asked.

  • William T

    I'd like consistent caregivers. They're professional and thorough.

  • Dale C

    Susan is very kind and considerate. She always listens. She has been able to look in different directions to see how we can do things. It makes life a lot easier for me.

  • Dayna C

    I love the aide that I have because she is kind. The domestic help around the house has been the best.

  • Stephen W

    They always have someone that shows up, many organizations do not have enough staff. I have to have them around to live my life, they are very helpful to me.

  • Anonymous

    I like that the agency has solved my previous issues, and now I like my caregivers. The agency helps me get around because I am in a wheelchair.

  • Tom K

    If someone will be late the agency needs to get a hold of me which they have been doing but did not at first. Everything has been fine so far, there is not much to improve.

  • Gene H

    They take care of him and clean up his house. It takes a burden off of us and gets him the care he needs.

  • Frances "Fran" & Lane R

    We had a caregiver who was not qualified and was rude to her. That caregiver told her to bathe herself, and I spoke to the staff about it, and they took care of it.

  • Grace E

    They did well, fed me. talked to me, and cleaned for me. I didn't have to worry about making meals and I have a companion.

  • Anonymous

    The caregivers aren't given as requested. I have to walk her through things and train her. Having someone there is helpful. He has dementia and is a fall risk. I waited a long time to have a full-time caregiver.

  • Haven G

    I would like to see the agency cut the prices a bit. Other than coming at a time more convenient for me rather than a time when you have someone available for me.

  • William Y

    I like that the scheduler is awesome and cooperative. Dawn, my dad's case worker, has been excellent, too. If I feel the aide is incompatible, they will find a new one.

  • Kevin H

    I would recommend the company. They were good. The worker they really liked.

  • Anthony "Father" D

    We are highly satisfied with their services based on previous experiences as well. The services are helpful to me personally because it allows me to do my own activities on my own time.

  • Willard P

    I like that they are nice and listen to my questions. Bathing has been the most helpful because I was worried about that.

  • Georgia P

    They are caring, and bend over backward for me. They have good people.

  • Jagdish (Jag) T

    We always have different people coming. It is a lot of time on my part to train each one. It has made his life better. It takes a big load off of me.

  • Robert (Bob) D

    They could have a better administrator other than Don. The people were well-equipped to assist with housekeeping.

  • Alma A

    The communication with the office was really good. The service gives me peace of mind that I don't have to be there, and she's being taken care of.

  • Rita N

    I like that the agency follows up, they are compassionate, and they all seem responsible and professional. The agency has given me back my confidence and can follow through with OT and PT.

  • Shirley C

    I like the flexibility of the agency. I only see them 2–3 times a week. The caregivers show me care and concern.

  • Selenia V

    Overall I liked everything and I liked the care, I can't be specific. The most helpful part was the way they took care of my mom.

  • James V

    They give good care for my husband. They help us with showering and restroom breaks.

  • Marcia H

    The provider took away my person that was with me for 2 years, and I am not struggling terribly. They are a big help.

  • David D

    The agency is attentive to all of our needs. The caregivers keep on him about taking his medications.

  • Tom L

    I like the caregiver they sent. The caregivers come and shower my husband once a week, which helps me a lot.

  • Clarence P

    I would recommend them because they are a good agency. These services have just been great and the caregivers do everything I ask them to do.

  • Doris V

    The agency has worked with me and has provided good care. The agency has worked on me to get a really good person, and they have a good relationship. I have needed to move times around because of doctor's visits, and they have accommodated all of this.

  • Joseph T

    I like the caregiver that they have sent to me now. They have some nice and understanding caregivers.

  • Ronald O

    The caregivers are always here on time. Stephanie, the lady that takes care of me, is good at what she does and very personable. My caregiver does what she does, and I have my time here and we kind of just leave each other alone. It doesn't bother me at all.

  • Dale C

    The people are friendly and professional. They are caring, and they really work to provide caregiver that are appropriate to whatever your case is. They call and check in every once in a while.

  • Anonymous

    The agency has competent caregivers, and they have been very flexible in designing the schedule for me and my husband. The agency has competent caregivers, they are responsive 24/7.

  • Stephanie A

    I just need extra help with the shower, and they are great with that. They will help with the shower and cook.

  • Juliana L

    The agency is very prompt and very good. The caregivers came and helped me in the morning for an hour with my wife.

  • Ronald C

    The caregivers have been helpful and kind. I like not having to worry about my dad falling down.

  • Stephen W

    I like that they are thorough, professional and compassionate at the same time. I like that they have provided me with adequate aid during the day.

  • Kyle O

    I would recommend them because they were all very nice. The agency took care of us to make our experience positive.

  • Marietta "Mary" L

    I like that they are so reliable and the girls are very friendly. I like that they have been able to go in and care for my grandmother so I can work.

  • Frances "Fran" & Lane R

    The caregivers are dependable and do whatever you ask. The service makes my life simpler. It is nice to have them as backup and to know that they will be there to care for her. We've had a few scheduling issues, but someone is always there, emails might be helpful.

  • William Y

    They are very communicative. They find replacements if someone calls out. I work two jobs, so it helps a lot.

  • James H

    I already have! They take such good care of you. Dante helps my husband walk to the kitchen. They are dependable, nice, and caring.

  • Philip W

    My caregiver is very consistent and always on time. They have helped me with my day-to-day nutrition.

  • Virginia B

    They seem caring, and they seem like they enjoy what they are doing. She got a sponge bath because her wound on her leg and I couldn't give her a bath.

  • Jacqueline P

    The caregivers helped me feel comfortable with my bath. It was a blessing. I'm used to showering every day. When I used them, they were able to help me with my hygiene.

  • MaryLou B

    I like the flexibility of caregivers to meet our needs. The current caregivers that we receive are nice, caring, and helpful. The more assertive the caregiver is, the more helpful they are. General housekeeping is one of the main reasons that the caregivers come and help.

  • Edward C

    I wish I could put a 15/10. There were some that were amazing and some not the greatest. They would make him food.

  • Anonymous

    I like that they're polite and caring, they care about you. The most helpful part about their service is their consideration.

  • Gary W

    The aides are on time. They make sure he is safe.

  • Avelyn L

    I would recommend them because we haven't had a problem so far. It has given me relief since I don't have to worry. Someone is always there to care for her.

  • Bruce R

    I've only used them once, but they're always on time. It was good, very good. It was able to get me to the appointment and then waited until I was done.

  • Frank R

    I recommend it because they are prompt and courteous. I like that they work with me. I appreciate everything they have done for me.

  • Daniel R

    All my caregivers are real good. They know my situation, and they come in and get the work done.

  • Eugene O

    I wouldn't refer them at all. It was horrible and stressful. I couldn't leave the house.

  • Elizabeth T

    The aides really took care of my mom. They were only there for a week; they helped my mom and cleaned the house.

  • Roosevelt T

    They are very good. If they do what they're supposed to do, I'm not hard on people.

  • Marjorie R

    I like that they were all great. They were good. They got me back up and moving around with my walker.

  • Frances "Fran" & Lane R

    I recommend it because they did a great job and I did not have to worry about them. I like that they were very efficient. I like that it made a difference and they were on time and treated them well.

  • James B

    FirstLight Home Care caregivers are wonderful. The caregivers in the morning we previously had have left, but the most recent caregiver we really like as well. The caregivers help provide him showers and that has helped because I'm unable to.

  • Frederick W

    They have been super kind to my father and myself. I am over there, and we have a routine. I can make him lunch or dinner.

  • Naida D

    They are very personable and answered any questions I have had, and they are always here when I have an appointment. Anything I have needed, they've done.

  • Frank H

    The office staff is amazing, and his regular caregiver is amazing. They are prompt and courteous.

  • INVALID N

    I liked it because they are friendly and if I needed something I needed to pay out of pocket. Anything I asked, they would do. They are very helpful.

  • Patricia B

    They send very helpful aides. I am in hospice care. They help me so much, way beyond the call of duty.

  • Joe A

    I like that I always get my caregivers here. They do good work, and I don't have to worry about anything. It makes a big difference because they do things I can't do, and they do it for me.

  • Sandra G

    They charge a lot of money for the quality of care provided. They keep her engaged. They go on walks, play games, and spend time with her.

  • Margaret K

    They are doing whatever I ask them to do. The caregiver works well with me.

  • Demitrios T

    Every once in a while I used to have one girl that came all the time, and now they sent too many girls. I would rather have two or three girls that came all the time. It was a big help for me, and they helped wash him and helped with the laundry.

  • Donna P

    They would send a supervisor or another back up when someone called in. They helped mop the floor and with the dishes.

  • Elizabeth P

    They are responsive to changes. They are very responsive when we have schedule changes.

  • David D

    If you need anything, they are right there. If I need anything, they get it.

  • Adele A

    Most of the time, the girls are amazing. The one I had today is wonderful. I don't drive anymore, so they go to the store for me. Sometimes they clean my floors.

  • Stan F

    I needed help to take care of my husband, and that's what the agency did. It helps just having the caregivers here with him in case of an emergency.

  • Lawrence D

    They are on time, and the people are friendly. They are good at what they do. They make him comfortable. He is doing better with them around. They are good with him.

  • Avelyn L

    They were responsive, showed up, and we liked the caregiver. We had them come in to make sure they had breakfast and lunch, and had someone in the home. They enjoy her company.

  • Brenda M

    The people that come out to your house are very polite. I feel good about myself, and they keep coming out and don't give me a deadline.

  • Elizabeth P

    She did everything for my mom and was very caring. The girl they sent was wonderful.

  • Sandra W

    I like that we had people who showed up for us when we needed them, finally. They had helped the most with getting caregivers in place that actually showed up for us and would make her breakfast.

  • John T

    I like that they were always polite. They got me mentally and physically in a better place.

  • Eugene A

    The people they hire are very good people, the ones I had before did not do their job. They are always there and if they don't come they let me know why.

  • John M

    They are all very kind. The caregivers are helping by keeping track of him. He is a fall risk.

  • Jacob H

    We've used them before and were satisfied with them. They have been great getting him ready for the day.

  • Margaret C

    I like that the agency is responsive. They have helped with the quality of care provided.

  • Frank R

    I like that they are there when they say they will be and they have been very prompt as well. They have helped a lot with just giving me choices with the services that they can provide for me.

  • Anonymous

    Overall, the care I got was fine with the aides, but I feel they need to screen them more. They were great, I don't feel they could have done anything better.

  • Anonymous

    We had a couple of issues. When we hired FirstLight Home Care, we had given them the duties of bathing and throwing some things in the laundry. They did all of that and had time left over. We then asked for them to do some light housework, but gave us a little pushback on that. I thought they would have been a little bit more helpful. They did what we asked them to do, but they didn't do great.

  • Dominic P

    I like that they are responsive. We have had to change the schedule quite a bit. They are just really good caregivers.

  • Gloria A

    Everything so far is going well. The caregivers are very good with my mom. Having the services gives me peace of mind knowing my mom is not alone when I am at work.

  • Keith S

    They are always here. There is no cancellation. The aide coming is huge. I am not able to help him much.

  • Judith F

    I liked that they always showed up when they were supposed to. They would always keep an eye on her because she liked to wander a lot.

  • Sandra W

    I like the way that they are compassionate. It helps me get out, and she interacts with the person who comes here.

  • Tom K

    They are a responsible company, and prices are good. The communication with them.

  • MaryLou B

    One thing I like about this company is their scheduling and flexibility. The folks that are coming are friendly, from what my mom says. It has made our experience positive because, again, their personnel is patient and friendly.

  • John K

    Some of the providers were lazy, and some did a better job than others. We got the job done at the end of the day.

  • Tommy B

    I like the people who take care of me and who run the building. They bathe and feed me, and clean my house.

  • Joyce D

    I think they are careful in picking their aids and in training them. They have helped with things that are hard for me, such as making the bed, washing clothes, and general housekeeping.

  • Elva J

    I would like the availability of caretakers to be improved. When they show up, they help with transportation. They take her to get groceries. They've been great sitting with her and helping with cleaning around the apartment since she's been sick.

  • Georgia P

    I like that the agency is understanding. The services have helped me keep my house clean and give me peace of mind.

  • Anonymous

    It is hard to find care, and they are always available. They are available to be with her if I have to go out for work.

  • Tom L

    I like FirstLight Home Cares because they take a shower in an hour. I don't have to worry about showering my husband. The caregivers shower and shave him.

  • John M. K

    I like that they provide polite and helpful caregivers. The agency has been accommodating and receptive to our interests and schedule. The biggest help is providing a caregiver that helps around the house and does meal prep.

  • Doris P

    There were a couple of ladies that came in and did not do much. They would help her shower and then sat on the couch. They could have taken initiative to do more. There were different caregivers throughout the week and she did not like that.

  • Pat R

    I would recommend them because they had the hours that I needed. They were very helpful, and they did what they needed to do to make my experience positive.

  • Helen G

    They have availability. They go out of their way to meet our needs. They are extremely friendly.

  • Arvona M

    I like the caregiver they have sent us. They made sure they matched an excellent caregiver with my mother's needs.

  • Joseph H

    They were a little expensive. They help get him up, bathed, and dressed.

  • William S

    They did everything that needed to be done. They helped him clean things, that helped work with him on personal hygiene and food.

  • Michele S

    I like the front office, and they are very organized. They were committed to finding good matches for her.

  • Maggie M

    It was a short-lived service, and the three times we saw someone there, things were fine. It wasn't the provider's problem; it was the patient's issue. She didn't want the help.

  • David D

    Most of their aides are very good and seem dedicated. They can be more consistent with the aides that are coming to help.

  • David D

    I like the convenience. It greatly improves me saves from doing it myself. It helps him be able to stay at home.

  • Rick B

    Most of the girls just sit on the couch when have run out of things to do. They don't come up with things themselves. I have a regular, and she hardly sits down and just does things.

  • Ronald O

    I get the help I need from them. They do my laundry, mop the floor, and clean up the bathroom.

  • Colleen C

    I like the caregiver. They do what's okay for me now, they can't do anything more. She helps me bath, clean ups, and feeds me.

  • Terri P

    They seem very interested and caring. They take me to doctors.

  • Cheryle M

    Overall they are real good. They help me out a lot.

  • Albert G

    They could show up on time and stay as scheduled. They could put in the regular amount of time. I'm supposed to get 6 hours and I only get 2 to 3 hours. They could give me a sponge bath.

  • John K

    They are very prompt. They provide care.

  • Marilyn P

    They were prompt in sending someone out. I don't have their services right now.

  • Alma A

    They could do better with having more consistency in the caregiver. They help the most by covering the days I'm not here and making sure she has a shower.

  • John G

    I like the worker I have, she does a very good job. She does the laundry, goes to the store for me, and she cleans.

  • Thelma V

    I like that the caregivers take care of me. The agency always comes out and checks on me.

  • Albert A

    They basically come in and help shower, most of the girls are nice and helpful. They give us some relief from every day care. They take up our hours and help to put him to bed.

  • Millicent C

    I like their selection of providers. They're consistent, and dependable The most helpful part about the service is the transparency. I'm keyed into the FirstLight system so I can see who's coming when there's a caregiver that's unable to come.

  • Canty R

    I liked the fact that she had assistance stepping in and out of her tub. I like that the caregivers make themselves available to assist seniors.

  • Georgia P

    They are friendly and concerned. They are just doing housekeeping every two weeks, so it doesn't affect me a lot.

  • James B

    The agency has flexible hours. I know he is cared for with the service.

  • Dale C

    They're responsive to whatever my needs are, and I appreciate that. They help with meal prep and laundry.

  • Neil A

    The people are wonderful. I had a stroke. They do everything that I need.

  • John K

    They don't have aide scheduled on Sundays. I like that I don't have to tell them every day what needs to be done.

  • Carl N

    I like that they are respectable and trustworthy. They are cooperative and friendly.

  • Beverly P

    I have not had one caregiver that I disliked. They are kind and sweet. The caregivers come and lift you up while talking to you. They will also do anything you ask of them.

  • James H

    They are very personable They do what they say they are going to do.

  • Irene F

    If they are unable to have someone come, they let me know ahead of time. They always show up on time and provide good, quality people.

  • Barbara K

    I like that the agency always has someone cover a shift. The agency has been able to help me by always being there.

  • Anonymous

    I liked the kindness that the caretakers gave. It relieved me of a lot of stress and helped my husband.

  • Arvona M

    I like the office has great communication skills and the caregiver we have is amazing. They have changed my life, I now have help to assist with my mom when I was doing everything at first.

  • Anonymous

    I like my caregiver. She does things around the house that I can't do.

  • Edward K

    The personnel that are working with my husband are excellent. With my husband, she takes care of him by bathing him, feeding him and talks to him. And other agencies didn't.

  • Dawn M

    They have been very professional, very patient, and prompt. They kept the same few people, which made it easy for my mom. They have helped me as much as her, keeping her medication on track.

  • Gail Y

    I like that the agency is very responsive and sent good people who got along with my mom. It was a smooth transition so as not to affect her daily life.

  • Fernand V

    They have good employees that are dependable. They exercise me so that I can walk.

  • Roosevelt T

    So far they've been dependable and the workers that have come, we are pleased with them and they are doing a great job. They can keep on doing what they are doing.

  • Delbert C

    They don't have the personnel to run the business. I would like for them to hire people that know what they are doing.

  • Arvona M

    They've been fantastic. The office staff have been so helpful. I feel they have my mom's best interest at heart. My mom fell over one night and the next day I called them. I feel relief knowing there is someone that goes over there every day.

  • John G

    They are a really good agency, and my caregiver Pamela is excellent. My caregiver does everything for me and helps me with everything that I need.

  • Joanne R

    I have 3 or 4 girls that come, and I really like them. They can make our lives easier by making sure that I have the same girls coming because I trust them, and I am really happy with them.

  • Suzanne C

    FirstLight Home Care listens and has quality people. I have been with them for years and this was by far the best experience. Only use First Light services, don't waste your time with anyone else.

  • Evelyn S

    I would recommend them because they showed up and did their job. I had a full recovery, and they were there for me.

  • Gloria H

    They are okay. They didn't come yesterday. I like that they are very helpful, the aides like their job. They care about their patient. When they are here it is great with the help that they give me. Jasmin asked me "Is there anything else I can do for you?"

  • Andrew M

    They've been short-staffed. They're giving him the care that he needs, and they've gotten rid of the bad caregivers that weren't helpful.

  • Charlotte R

    I asked them to do 2 things and they don't seem to be doing them. They're personable, nice, and they treat the client fine, but they're not doing what I asked them to do. The caregivers are more or less there for an emergency. Since there's been no emergency, the client is doing fine. The caregivers could have a greater impact by doing the two things that I am most concerned with. That's why they're there and that's why I scheduled them at the time they're there. I want them to physically see the client take her medicine so she doesn't forget because she has memory problems. They need to be watching and making sure the client has a meal at dinner before they leave. They let her get away with her saying she'll eat a sandwich or two after they leave because she's not comfortable with eating in front of them. They're there to make sure she eats. Otherwise, she will forget and she won't eat. Those are the two things I asked them to do and those are the two things they're not doing.

  • JoAnn S

    I liked that the agency followed directions. If I left a list, everything on the list was done.

  • George G

    They are accommodating with the times that we needed. Anybody that has come here seems to take good care of my dad.

  • Robert R

    They have had high turnover. They bathe him.

  • Annette E

    They should spend more time at the residence. They check on my mom.

  • Katherine "K" S

    I like that they are on time. They are always nice to her.

  • Frank H

    I would recommend them as the office staff is cool to talk to. The caregiver is great. The agency is really accommodating due to doctor appointments. We have RESPITE now, so they provided us with caregivers that we like.

  • Irene K

    I like that after we had problems, they were able to straighten them out. The agency has been giving her the same aide every week.

  • Geraldine & Robert S

    We are new to this, so it is hard to rate them. They didn't do anything wrong, it's just my parents aren't ready for care. Just having someone in the house helped the most.

  • Marilyn D

    Every time I call them, they seem to do whatever they can to accommodate me. The services have made a tremendous impact because my caregiver is very compassionate.

  • Frank F

    We just love them. We have never had an issue. It is never a problem to change the schedule. He lives alone and it gives him some social time.

  • Kimberly B

    They were very courteous. They've done everything I asked for. They were compassionate and understanding.

  • Derm H

    I like that they ensure everything is going okay. My brother and I cannot do this by ourselves without the care.

  • Richard H

    I've had an excellent caregiver from first light, she left to change positions. We got a caregiver now that is working half of the week, and it's real good. I have another one who is too young. The service is all-inclusive and takes the afternoon. I want a girl all week. Terra is excellent.

  • Jean V

    I like that the agency does what they have to do. We are very happy with the exercises.

  • Stephen S

    Sometimes people did not show up and they wouldn't let me know until later. Most of the people with him spent time on their phone.

  • Keith S

    We like that the gal we have is prompt and efficient and always wants to do more. I am currently in recovery from surgery and it has been fabulous.

  • Anonymous

    I like the girl that is working with my mom. She is really caring. They get my mom out of bed and they get her breakfast.

  • Jim R

    Our caregiver works quietly. She is logical in how she goes about things.

  • Joyce D

    They not only care for their clients but also for their employees. The caregiver is able to help clean and do things that are hard for me.

  • Leroy C

    They are easy to work with. Showing up on time has helped a lot.

  • George G

    They were easy to set things up with. I knew that somebody was going to be here and he was safe.

  • Anonymous

    I like the agency's dependability and they do good work. The caregivers help me with grocery shopping and preparing meals.

  • Delbert P

    I like that the agency came to my home, and you can't beat them, all of them were great and did what they needed to do to help him. As soon as the caregivers walked in the house, they were on top of it and got things done.

  • Gene H

    The agency provides good service. The provider helps us out.

  • Bradley C

    They do my laundry and personal care. They are kind and go above and beyond to help me with phone calls.

  • Paul K

    I like the caregivers they hire. It helps me get my meals and helps me around because I'm not able to walk.

  • Henry R

    They are having trouble getting enough people to work for them, so we don't always have a caregiver. They do what I ask them to do when they're here.

  • John B

    Once I got someone steady, I was happy with them. The nurses that come are really nice.

  • William T

    We like that they provide a very consistent care. The agency has good communication.

  • Harold B

    They have very nice girls that help and I like the way they act. It helps me a lot because they do everything I want them to do.

  • Richard D

    I gave them a $2000.00 check upfront and I had a caregiver give me 2 visits one day and then I think one visit and a short visit the second week. I got bills even though I gave $2000.00 upfront. When I told them, they told me to think of it as the first month's rent, the last month's rent, and a security deposit. I asked them if they were going to remove the charges and they said the first month's rent, the last month's rent, and a security deposit. I decided to stop services. I was also charged $30.00 for 2 bills that came from Farmer's Bank. In other words because they generated the bill from Farmer's Bank, I was charged for it. I was shocked. I had called in to tell the answering service that my husband was taken to the hospital, so the caregiver would not have to come the next day. The caregiver showed up and he was very upset, so they had to pay him for coming. Communication was lost. I was charged for the caregiver sitting in the driveway until it was time for him to come in.

  • Elva J

    When the salesperson came out, they told us things would happen, but so far, they haven't been as good as their sales pitch. They aren't doing what they said would be done. When my mother's life is better, it makes my life better. They said that they would send rigorous people to do all sorts of things, and some people don't clean and do what they said they would do. I want one girl and it to be consistent. They can't keep a schedule, and that affects my schedule.

  • David D

    They are very good at what they do. They are doing the best they can. I really appreciate what they do.

  • Patricia B

    We have been very pleased with them. I recommended them to a neighbor yesterday. She wasn't taking care of herself, so it has been a big help.

  • Michael N

    They are very helpful. They steady me when I have to get on a stool in the bathroom.

  • Wanda B

    They are very easy to work with and very accommodating at all times. It takes the pressure off of us.

  • Tommy B

    They take care of me. They take care of my house for me. I'm not able to get around so well.

  • Jim R

    We can trust Tony, the caregiver. They periodically do check-ups.

  • Anonymous

    We were pleased with the caregiver that helped her. We assume the other caregivers are good as well. She helped my wife with showering.

  • Millicent C

    We are very pleased with the services. I like the caregivers we received; they have done an excellent job of caring for Millicent. The care has made quite a difference. They have made the experience positive by the overall responsiveness and sending out the caregivers that we prefer.

  • Paul K

    I like that the services have been good. They help me because I'm in a walker. They are helping with everything.

  • Philip W

    I like that they're always attentive. They call and check up on me. They help keep my house straightened up, keep my hygiene up, and help me eat the right foods.

  • Darlene M

    I would recommend this agency because the girls are friendly, helpful, and do a good job. The agency makes sure someone comes and that they are familiar with the case. They ensure that they are going to be compassionate and that her needs are being met.

  • Robert C

    They are willing to work with you in regard to who is sent to your home. My husband loves Dorothy. She fits with him like a hand in a glove, and she went above and beyond of what we asked of her.

  • James H

    I like that it's local, and we've had several caregivers come already, and the first time they have a supervisor come with them. They're also easy to work with.

  • John M

    They have always provided good care. It gives me a break so I can get some sleep and go to work.

  • Arvona M

    They have been great so far, and they have been able to meet our requests. The services have been able to help us so much.

  • Anonymous

    The people they send have a hard time getting to where we are; they do not have anyone close. I have not had any problems, but do not have anyone to do any actual patient care. We can only find outside work for them to do. There are a couple that do good inside. There is no actual provider to the patient.

  • Rosalie C

    I would recommend them because they are on time and do their job well. The agency has called whenever there is an issue to make my experience positive.

  • Alexander B

    I like that the gals are all wonderful. They are caring and thorough. They give really good care and are wonderful, he gets everything he needs.

  • Frank F

    They are pretty consistent with the communication, and we love our caregiver. He loves her, it gives him socialization.

  • Leroy C

    Usually, I would rate them high, but today, the aide who came said she cleaned up my dad and changed him, but we went in behind her, and she did not do what she said she did. They could train their aides to do better and screen their aides when they hire them.

  • Lawrence G

    They are always on time. They are here when we need them.

  • Anonymous

    They don't let me know about schedule changes. She helps me shower.

  • Janet and Amy M

    Sometimes a person is changing or someone else is coming, to let me know. It is better than it used to be though. They are all very helpful with the cooking.

  • Steven E

    I liked that I did not have a certain amount of hours and signed a contract. They were helpful when I needed to cancel service. I liked the caregivers they sent out.

  • Frank F

    I love his caregiver, Judy. She is amazing. It relieves pressure off of me.

  • Anita L

    I like that the agency is reliable. The services have made my life easier knowing there is someone there for her.

  • Anonymous

    I'm satisfied with waht they do. I'm going to be 94 soon and I'm not the guy I used to be so I need help doing a lot of things that I can't do.

  • Anonymous

    They need more consistent caregivers for her. They need to be more open to helping with daily needs.

  • Susan F

    I like the caregiver that we have. I can rely on them even if my caregiver is not available, they find someone to cover. I don't need to worry about mom being taken care of.