John W

I like that it was cool that Bethany always kept in touch with us, and we appreciated that. We appreciated the lady Robin who came out. It held us in until we qualified for Hospice, in between we had great service.

Dawn P

I like their responsiveness, and they have been extremely kind to my aunt. They have helped, and she is in the later stages of dementia, but they are making sure that she cleans her self up, putting on clothes and making sure she eats.

Anup B

They could improve the consistency. Every time a new person comes, I have to explain what needs to be done. We originally had 3 days a week, then we dropped it down to 2 days a week.

Karen O

I would recommend them because they have been very helpful and understanding with us. The only thing I didn't like is if something comes up, we still get charged for the day because we didn't' give them 48 hours' notice. The agency has been very helpful to my dad.

Linda E

I like my caregiver now she is the best, however the agency needs to know who they are hiring and how skillful they are. My caregiver does everything for me to get through my day, so these services are very helpful.

Lew M

I chose FirstLight Home Care because they relate well to my wife. They are friends. The caregiver is able to have conversations with my wife and she cooks.

Doug L

I like the staff. They help her with her ADLs.

Carole "Sue" R

One thing I like is that they send a paid bill to let me know what my expenses are with them. I am extremely happy with the ladies they have chosen to help me. They have helped the most by being flexible. They have been very accommodating about schedule changes.

Beth Ann G

Bethany is a coordinator and came to my house to meet me; we built a rapport with me. Emily Adams is my caseworker; she knows me and knows I need more help. I need someone on a daily basis to help me.

John T

I like that they're responsive to my needs about the aides. The most helpful part is that they take care of the needs I have.

Robert F

I like that the agency is cooperative. If I have a problem, they will adjust the situation. I like that the agency works with me.

Frank F

Kathy was the one who came out. They were on time, they sent good people. I had a nice person. They are on time, seem to know what they're doing, seem compassionate, and make sure that things get done. They are just a good business. She helped me a lot and made things easier for me to do. She let me do most of what I could.

Anonymous

I would recommend this agency because they keep us informed. I've been with terrible companies in the past. I've even had aides rob me, and everything with this company has been great.

Tommy E

I have only had one person from them so far, but she is working out very well. My husband is not always an easy patient. I have health problems and there are some aspects of care I need help with.

Steve D

They are personable, the communication is good, and they work with us. In their level of skills and care, they seem to enjoy their jobs.

Robert W

They are very good and on time for us. I have them here so I can go out shopping, and they give me a break.

Anonymous

I would like their caregivers to be able to take them out for lunch or for a ride. They are able to be here for him while I do other things.

S Zumarud J

I like their communication. He has significant dementia, so they help him quite a bit.

Sandy D

They are prompt. They were qualified. They didn't push into my business. They maintained my quality of life.

Joyce S

I am still learning what the caregivers do. I like that the agency worked with my schedule.

Willie C

The care I am getting now is outstanding. I have a caregiver come, and she knows what to do. They provided a good caregiver.

Gene M

The agency could give me a notification when someone different is coming to the house and make sure the caregiver knows what to do. The caregivers do laundry and get him lunch. They talk with him and help with his personal care.

Melanie S

I like that they've been very flexible in working with me. They listened and put the action items in his care plan.

Pam F

I like that they're flexible. When I need to change things and switch hours, they're very responsive. They provide peace of mind for me.

Kyle C

FirstLight Home Care can improve on communication. They come one day a week and it helps.

Heidi F

They are very responsive. They are very attentive to him.

Lynda C

I like that they are community-focused and relationship with the owner. They make it positive with the timeliness of scheduling and quality staff.

Kyle C

I appreciate the communication and professionalism, and everyone has been very nice. They are all helpful. They are only there one day a week. They usually come out and help while I'm at the office.

Bill H

I have excellent help I've been getting They just give total care to my wife.

Anonymous

I like the people that have been sent to me. I like that they help me with things that I am not able to do.

Martin A

I would recommend them because the caregiver that I've had has always been on time and she tries very hard to complete the list that we give her. The caregiver has kept in touch to make our lives easier.

Gale N

They were so courteous and loving with my mother who has dementia. We were able to do whatever we needed to do, and they took over.

Debra O

We have been pleased with the caregivers. They are there for bathing.

Phyllis K

They keep in contact with us. The girl we have now is doing a good job, and we are pleased.

Karen S

I like they're flexible and convenient to use.

Anonymous

I've had some really good people, and not so good. There are some caregivers that are helpful.

Charles O

I would recommend them because they were very thoughtful towards my mother. I don't think there's anything else they could have done, but I'll leave it an 8. My mother passed in March 2024.

Anonymous

The caregivers have been very good and kind. The agency sends very friendly caregivers.

Cliff D

There is a great deal of regularity. It is the same personnel that is coming to see her each time. They have formed relations. They have been very helpful for her.

Joyce S

I like that they are friendly, on time, and knowledgeable. They help the most with housekeeping.

Girard B

The services provide were personable, and they helped with physical therapy. The services gave me an opportunity to run errands and get groceries.

Terre S

I appreciate that they have fill-ins quickly. This service has been better than it was before. I like that we have someone to be here.

Anonymous

I like how quickly they respond. They have gone above and beyond to help her so I don't have to worry when I am not home.

Shari M

We have only been with the agency for six weeks. We are getting acclimated and finding the right caregiver. We are trying to find the right fit for a caregiver, and we have had 3-4 different caregivers. My mom is trying to figure out what to have them do.

Kathleen R

I love the caregiver, she is very sweet, ambitious, and easy to get along with. She helps the most by doing laundry and cooking.

Don P

I feel like I am covered to be able to leave the home and my parents are safe. It's greatly improved their lives and they cover the things I can't when I can't be there.

Madeline H

We've had 2 people, and they just sit around with her, but they can't do too much with her. It's a bit stressful.

Charles N

I would recommend them because they seem to be adequate. They send someone out twice a week for three hours.

Howard B

The people are nice and do what they are asked. The agency has done what we needed.

Marilyn H

I liked their focus on dementia. They helped with everything. I had both my father and my mother here in the house with dementia, so I couldn't handle them myself.

Linda L

I am very pleased with the caregiver who is providing care for my brother. My brother can't drive, so having male companionship is very beneficial for him.

Lisa F

I like the people and the care. It was essential. They offered kindness.

Lindsay A

I would recommend them because they are consistent. My caregiver has provided activities outside the home for Jeff.

Bill C

They were very personal, kind, and caring. They were professional to work with. They provided companionship and friendship. They helped her throughout her day as well as the rest of us.

Dan D

They are here when they are supposed to be, and the service is very good. We've had some good people. We only have someone one day a week. She doesn't have to be watched, and she knows exactly what she needs to be doing.

Bill H

I have 3 ladies every week, and they are all talented, and like my wife. I have confidence that I can leave and not worry.

S Zumarud J

The agency has been good. They ask us and let us know if the nurse will leave. They help me with everything related to his health.

Ron E

The people are very friendly, and they have the training I need. They are on time and they always go the extra mile to make sure I am happy. They like animals.

MaryRuth R

I have recommended them. They are experienced, and they have given us good advice. It has been very satisfactory, and what I have needed.

Gene M

We were able to find a home care provider that my dad liked and that I am comfortable with. It meets his personal needs and frees me up a little.

Jim E

They do excellent work. I can't live in my house without them.

Ruby B

I would recommend this agency because they have fantastic employees. They're also easy to work with. It has been a positive impact because they've given us free time.

Patricia F

They are always on time. They make me breakfast and help me with the work and I don't have to worry about it.

Linda M

I already have recommended them. We had such a wonderful experience. Our caregiver was wonderful and very good with my husband. I would not have been able to manage to keep going without them. Having someone come in gave me some time to rest my brain.

Anonymous

They do their job. They could let me know who is coming on a constant basis, it constantly changes.

Courtney O

I think that they could better train their caregivers and get more experience. They have helped the most with being dependable, they show up and if they can't, then they let me know.

Melinda "

I recommend it because we have been satisfied. We feel safe with the care. I like that they listen and want to hear what I say. It has been very, helpful because I can get out of the house. This is the only contact that he has with other people besides me.

Jeffrey M

They were efficient, and they were very attentive to our wants. I think they were very efficient in what they did. They got him walking well and got his strengthen back.

Deanna K

I like the agency's communication. The caregivers help with her daily routines.

Alan H

I like Jessica, the caregiver. They gave me Jessica.

Bill S

I like that they're easy to work with, and the patient portal is very helpful. The caregivers that show up have all been very nice and my mother's gone through a few, but I don't think it's any reflection on FirstLight. It's been very helpful, and it's taken a lot of concern off her family that live in different parts of the country. She's getting used to having that help around.

Mary E

The agency seems to really try to work with you, and they are responsive to our needs. We have consistent caregivers and they have found good matches for my mother. My mom has dementia, and care is needed. The caregivers help my mother with dressing and bathing. They do the best they can to keep things clean and organized.

Cathy S

I like their communication with me. They are good at reaching out anytime there is an issue. Once we are comfortable and trust the caregiver, we get total respite care.

Ben C

I like that they are pretty dependable. They help by being here so I can do the things I need to do.

Stephanie C

I would like to have some consistency in the aids that come. There have been a few times where caregivers didn't show up and that seems to be a reoccurring thing.

Doug L

They are responsive and most of the caregivers have been well-rounded and understood what thy needed to do. I think everything is working out.

Ruby B

I like the dependablity and how they are caring. They are extremely helpful.

Judy W

They were great. I liked that the help was wonderful. Bethany was great with setting up the services and Brittany, the caregiver, was absolutely wonderful. The caregiver helped mostly by just being there if the client needed anything because the client couldn't walk.

Janet B

I like that they were able to do exactly what I needed to have done, and they helped me out. Every person who has come has been great, and they talked and stayed a few minutes. They were helping me get to therapy as well, and by the time I got back their time was supposed to be up. The girls clocked out and finished what they needed to finish and then left. Without you guys, I wouldn't be able to get to my therapy. I tried public services, but they can't guarantee I could get to where I needed to do.

Melinda "

I would recommend them. They allowed me to leave the house.

Anonymous

There have been a couple of problems, but we are working them out. It is beneficial to her, and it is a big help to me.

Kim K

I would recommend them because they were wonderful with. They just took over the care of what we were doing. They got him ready for bed.

Anonymous

They're heartfelt, genuine, and true. They truly care and go above and beyond. They do anything and listen to me. They're trying to work for my dad's best interest.

Bruce W

My wife was not comfortable with the first girl that they sent. The second girl did not apply her time to do her work. She was always son her cellphone. My wife was uncomfortable with a stranger helping her shower. The girl was not good.

Greg C

They provide high-quality services. They feed her.

Lidia B

They respond promptly. They always have someone available.

Carl H

They are on time. The help does a good job.