
FirstLight Home Care of Upstate
FirstLight Home Care of Upstate
106-C Woodland Drive, Lancaster, SC, 29720 29720
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2025, 2024, 2023
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
Agency Rating
Linwood (VA) F
The caregiver is doing a good job. The services are helping to care for him.
5 / 5James P
The caregiver is doing a great job. She is flexible and that is helpful. It is wonderful for me, and he is very happy with the caregiver.
4.5 / 5Jessie (VA) W
I like that they do a good job and I appreciate all of them. The service has made things a lot easier by helping me to the restroom.
4.75 / 5Patricia "Patsy" (CMV) E
The person who services us is well knowledge. She makes life easier because of her knowledge and has helped me a lot.
4.5 / 5Anonymous
They could find people to come by and take care of my mom. It's hard for them to have people who are qualified. They can provide caregivers who are qualified.
1 / 5Carl (VA) W
They are easy to get along with. It makes my life easier.
5 / 5Pumory (VA) R
I would recommend them. I think they are good company, they do a good job. It is good. They help really good.
5 / 5James (VA) M
They treat me good. My caregiver helps me get in and out of the shower. She helps me with my socks and cooks for me. If I need to go to the doctor or something my caregiver takes me and waits until I get done.
4 / 5Doris (PP) H
I like that they have good communication. It's not that much, we have 2 times a week.
4.75 / 5JoAnn (PP) D
The office manager is very helpful and supportive, they are very flexible, and they are working with us very well. The care has been the most helpful, such as preparing meals.
5 / 5Jeffrey (VA) M
One thing I like about the agency is they provide good aid. They have provided companionship for me.
4.5 / 5Carl (VA) W
I would recommend them because they turn around and are honest. They have helped me the most by taking care of everything that needs to be done.
5 / 5Patsy (Central Midlands) E
It's good. I like that they're easy to work with. The caregiver who comes is good. They help me be more knowledgeable about my wife's condition.
4.5 / 5John (VA) S
They allow him to do the activities he loves. Sometimes this caregiver is not at the senior citizens' gathering. They make sure he doesn't walk away.
4.25 / 5John (VA) M
The care that we are receiving is very satisfactory. They provide service for my husband, so I can step away to do something.
4.5 / 5John (VA) M
When the nurse doesn't come, the agency will call me and let me know. The providers help the most with laundry and cooking.
5 / 5James (VA) M
The services are great. I like them. They treat me well. They help me transport in and out of the shower.
4 / 5Jerald (VA) K
I would recommend them because the people have been great. The agency has taken a lot off me to help my dad to make my experience positive.
4.5 / 5Fulton (VA) A
The caregiver we have is good. She is dependable. She deserves a raise. She is upbeat.
4.25 / 5Joan (LTC) C
The caregiver is very attentive and really good with my mother. She keeps her active.
5 / 5William (VA) P
I like that they do a super job and they care about you. The agency does a great job of taking care of me.
5 / 5Arthur (VA) E
They're very good at everything. They assist him with bathing.
4 / 5JoAnn (PP) D
I like the communication with them, I like the way they bill and email me the bills, and I like the staff. They are very prompt, and I have never had any problems with them whatsoever. Every time I call, they are able to get someone out to stay with my mother-in-law.
5 / 5Patricia "Patsy" (CMV) E
I would recommend a friend because the caregiver is on time. This has been a new experience with them teaching me what to do.
4.25 / 5Marion (CV) T
The caregiver was very friendly. It helped him to have someone to talk and someone to help with the house.
3.75 / 5JAMES (CV) P
I was real happy with the service that we got and the girl who came. The caregiver was exceptional. The services helped a lot. I was able to get out which I wasn't able to do before.
5 / 5Jessie (VA) W
I would recommend them because they take good care of me. They help me by taking care of my cleaning and my laundry. I always have clean clothes.
4.5 / 5Anonymous
I would like to see them have more communication with the family, especially when the person is having dementia or memory issues. They could have a little more communication.
3.5 / 5Keisha (VA) W
I would recommend them because they are very attentive. They could adjust to my schedule instead of me having to adjust to theirs.
4.25 / 5Eugene (VA) E
I would recommend them because they were very attentive if I had a problem. She would change my bed.
5 / 5Caryl (Private) R
There seems to be a big turn-over and you don't know if someone's not going to show up or not. Just being consistent, I'm always wondering if they are going to show up today or not.
4 / 5Richard (VA) D
They have good staff. They try to be helpful always.
3.75 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.