Summer W

I would recommend them because of communication and professionalism. They have helped the most with the schedule.

Melvin H

The agency listens to you. They help me when I need a bath.

Donna E

They're easy to reach and easy to fill a schedule, even last minute. We haven't run into an issue where no one is available. She's had quite a few caregivers. The majority of them have been good. FirstLight made sure to replace the ones we didn't like very quickly.

Carol G

The service is good, and the employees are excellent. It is good for me because I can get away.

John K

We had 3 caregivers, two were good, and the other one wasn't great. They are a good caregiver and things are going well.

Nancy R

I like that they're honest people and there is always someone there with Henry. They help us by just going there and taking care of Henry for us.

Anonymous

When I call them with an issue with a caregiver, they find a replacement. It is important for them. They help them shop and make dinners.

Susan B

We had hit-or-miss luck with the girls, so maybe more experience in the area of elderly care for some of the girls. She really needs the help, and it helps to know somebody's there.

Fred W

The agency sends good and professional caregivers to care for me. My caregiver helps me with my life vest, and she knows how to help me with that.

Matthew L

I genuinely felt like they cared for her. I don't think anyone could have done better. There was no home health that would solve all of her problems.

Roger H

I haven't had the people here when they are supposed to be here. The people who are supposed to be here are not helping. The people who have been there have helped me.

Maria S

They need to keep an eye on the caregivers more and provide more training. I had a bad incident with one caregiver. Aside from that they have the helped the most with just keeping an eye on my mom while giving her quality care as well.

Anonymous

They are very kind and efficient. The wound is healing.

Phillip C

I would recommend them because the people that come are friendly and do whatever I ask them to. The people come and are friendly, which has made my experience positive.

Anonymous

I like their professionalism and knowledge about insurance. I like their people and their response to our needs. I appreciate their overall concern for people. It didn't change the problem, because my husband is still in the nursing home, but now I don't feel so alone. I have confidence in the aide, who I have come to trust and love a lot.

Anonymous

I would recommend this agency because they were there for my husband when I couldn't be. The agency made this a positive experience because he wasn't alone, and he was in good hands. There was only one time that couldn't find a caregiver to fill in.

Barbara T

I like the quality of the caregivers. The caregivers help with everything. They take care of his morning and bath needs.

Beckie K

I like that, so far, the caregivers have been very kind and caring. The caregiver is very consistent and helpful.

Anonymous

The staff interaction with mom is very caring and patient. Mom seems comfortable with them. The communication can improved like schedules being emailed to me. In the beginning, there were issues with staffing. It has helped tremendously because she is reliant on going to the bathroom, meal prep, and daily activities.

Susan C

I like that they are responsive and have done a good job of finding a great match for a caregiver. They help the most by improving my quality of life and ability to do things, and it's making me happier.

Thomas Q

The workers have been nice. They have been there when I needed them.

Louise D

I have a friend that works there, and she provides care as I need it. Sometimes when I hire the agency for transportation, it hasn't been very good. They have had care in not very good shape and have their children with them.

Kathy V

They are normally on time and are very helpful with mom. They are professional and friendly.

Lynn H

I have had them for a short time and so far good. I wouldn't know what to say so I am learning to use them but so far great.

Christine L

I like their communication; and if I have any issues I call, and they are on it right away, and they have 24/7 help.

Gail K

They try to fill the position with appropriate caregivers on a consistent basis. They have allowed e to view on the website to see when the caregivers are coming. If there is a hole, I can see it, and they communicate with me.

Eugene S

I like that the caregiver comes in professionally dressed. She will get me a cup of coffee. She helps me go wash my face.

Lacey W

I would recommend them because they are highly responsive. It does give me the opportunity to breathe.

Timothy D

I like that they communicate with me regarding fill ins and times. They have been very agreeable when I have a certain person who I have no chemistry with to work with and will keep doing this till I find someone i work with.

Carl M

I would like the turnover rate improved. I don't know if someone is coming some days, or who it's going to be. Sometimes no one shows up, and the office doesn't know that they haven't shown up.

Kathleen C

It is over all a six, but new nurse is a ten. Not the agency but they nurse is just outstanding.

Ron C

I would recommend them because his aide does whatever he asks. The agency has done all that we ask in order to make our experience positive.

Dave R

They are doing an excellent job, I could not ask for more. It is positive, they are taking care of my needs. They do a good job of it.

Jan T

I have been pleased with everyone that I have had here, except for the first one who did not fit. They have helped the most by letting me not be alone. I have someone to talk to and relate to.

John C

I am extremely happy. They take care of me. They do things that I can't do. I hate it when she leaves.

Anonymous

They are managed well and they send good people. We need more services every day because we are getting older every day and they help us.

Doreen W

The agency is easy to work with. I like the quality of the caregivers.

Carl C

I like how we can just call and change our schedule. It has impacted him to shower, we weren't able to do that.

Ruth S

The staff from FirstLight Home Care treat us very nicely. It helps me. I wouldn't be able to take care of myself without them.

Anonymous

We've had a lot of Sundays canceled at the last minute from FirstLight Home Care. His not having someone in their house would make him happy, but they help with their situation right now.

Joan O

I like that they are very dependable and willing. We are still getting into this and in a couple of weeks, I may have more ideas. I am still figuring things out.

Melvin H

The girl is good and does what I need to do and I don't have no problem with her. It helps me out because I can't do much and she helps me out, gives me a bath and cleans the room.

Brian B

Once we finally got the same caregiver coming, every time it's gotten better. They do whatever I tell them to do.

Donald R

I like that they are usually prompt and show when they are supposed to. It really helps me with getting in and out of bed.

Karen S

They are not always reliable when sending out different girls every day you have to retrain everybody. I like that they take good care of him.

Barbara T

Very thing about the organization is wonderful and the caretakers are wonderful. It makes him manageable.

Kathleen C

They just don't have the staff that is needed. We have only had one good nurse, and we have had to request that some of them never return. It is more of the agency and the scheduling that is difficult.

Mary W

The people that work for them are excellent. It helps him and it helps me get out of the house a little bit.

Laura K

They keep the family in the loop and make sure we know what is happening. They make sure she had good and breakfast and other food set up for the day.

Chris K

The service has been great. If there are problems, they contact me. When we started with them, they went through the whole experience before getting started. Things that I used to worry about is now being taken care of making it easier.

William G

I like that the people are friendly, nice, and capable. The agency has made my experience positive by doing what they said they would do.

Donald W

I have always recommended them to others. My husband has dementia and neuropathy, so it is important to have the help.

Elizabeth (

I like that they have very courteous and sweet people. I couldn't do it without them. They've helped me the most by providing care for my brother.

Anonymous

There were a couple of people who were not satisfied with, but they accommodated that with other people. Some people are more rigid and work with them and some are a peach with them.

Kim M

I like the staff and communication. The home health aide is great. They call and let us know if she is not going to be working, like if it is a holiday. When I was a home health aide, I cleaned bathrooms, and they don't offer that. I wish they did.

Ruth S

I would recommend them because the caregiver is very good who cares for my husband. She feels like a friend of mine and is very caring. They have made a great impact on my life because the caregiver helps me do chores around the house, and care for my husband.

Fran L

I like that they can come every day. The caregiver he has now is the only one that has been able to help him with his range of motion.

Maria P

I would mention that the service was nice. I would say it was good if you needed them.

Carol G

The schedulers are very accommodating and really do a great job of finding staff to work the hours. I use them for respite.

Laura K

I like that they always have their finger on what needs to be done and what days she needs specific or extra things that need to be done. In my daily life, it's excellent knowing someone is there when I cannot be. It's impacted us both very well, she thinks she doesn't need any help, but she needs someone there to converse with her.

Kathy M

They have been very responsive and great people. Them being able to help us is huge.

Pam B

There is always room for improvement, but I liked their communication. For my life, it was perfect. She was in an assisted living facility and falling a lot. They were there most of the time to assist her. I was able to sleep at night.

Victoria W

They are communicative when it comes to changes and the home health aides has been phenomenal when providing care. The home health aide treats my dad like family.

Christine Y

I had many positive comments about them. They are kind and patient. He has someone who relates well to him. They devote time to assist with his needs.

Greg L

I liked the management. The agency made our experience positive with quality people.

Delores F

They could talk more to Charles. Just communicate the best they can.

Anonymous

They are very good about keeping in contact. We have had some issues with people being late.

Norma O

One caregiver is very nice, but she comes and sits. I ask her to help me, and she sits and uses the telephone. I have to ask her a second time. They need to forget about the telephone and work right away. That really bothers me.

Ronald G

I would recommend this agency because the workers are thorough and on time. It has been a positive experience because the caregivers take care of everything while being friendly.

Richard M

I would recommend this agency because of our caregiver, Charles. It has been a positive experience because Charles is good at conversing with my husband.

Eileen L

I liked that they were good at listening to our needs. The agency had consistent aids that made it a positive experience for us all.

Carl M

So far, they have been fairly reliable. It allows me to leave the house and go do things I want to do.

Ernest W

I like the communication and consistency. The services take the ease off of me and free me up to do things.

Margret C

They are professional. You can count on them. It really helps relieve me.

Marjorie L

They're willing to help me get the care that I need. It's made my life better.

Leslie D

I like their responsiveness, whenever an issue arises. I knew that my mom had coverage, and quality people helping her, and that they would show up on time.

Debbie G

I like that they try to give you the same caregiver, and have great communication. By caring for my mother-in-law, so I don't have to do it all the time.

Donell M

I like the quality of their employees. They've done what I've asked them to do.

Edward K

I would recommend them because they have good service. The services are not always at the times that I would like.

Vincent Z

They are all good, nice people and try to help in any way they can. It's helped a lot. I am competent because of them.

Robert B

I have had great success with all of the caregivers. I have recommended the agency to other people. Judy is in a caretaker facility, but First Light has helped with the additional services that she needs.

Yvonne C

The caregivers can be more engaged and active in my mom's life. The caregiver provided companionship to my mom.

Martin S

Most services have been very good. They have been very helpful. They do what they say they will do.

William G

My experience with them has been tremendous. All of the aides who have come by have been great. Whenever I need a change there is never a problem with that.

Timothy D

They have been very timely with me and getting a good mix of caregivers to help me. They have been very cautious to ensure I get cleaned in the right areas.

Edwin M

They were easy to talk to and get a hold of if we needed anything. There was a lot of socialization for him.

Marjorie L

They are there if I need them They are there If I need someone and they will help me to find the right person.

Carol G

They are very accomodating. I like the caregivers they send.

Harold S

I like the communication. When I call them or leave a message they always return my call. They contact me if someone is late or not coming. They have helped by alleviating the pressure of doing this twenty-1qfour hours a day. I trust them, they are professional, and he likes them.

Gail T

I would recommend this agency because they have good caregivers that are knowledgeable. The services have really helped the client a lot. It has been a positive impact because the caregiver takes time to talk to the client.

James R

I like that the agency is easy to work with. The agency tries to keep the same caregivers on the case.

Beatrice P

The agency has sent a good caregiver to my home. My caregiver will vacuum and do the laundry. If she sees that something needs to be done, she will do it. She takes good care of me, and she will comb my hair.

Robert C

I like that they were convenient and they had a lot of patients in this building. The most helpful part about the service is that they always showed up on time.

Judith A

The caregivers could have been on time more everyday. I can not think of anything for improvement.

Christine L

They communicate well and are timely. They resolve any issues we have. It helps me because I don't have to do as much of the care.

Maureen K

I recommend it because we have been happy with almost all of them. We have not needed much help. It has been a pleasurable experience.

Judy P

They were able to come quickly and start care. It was nice to know someone was there to help her. It gave me a peace of mind.

Ernest W

The aide does a good job. They provide good care.

Kenneth B

I like FirstLight Home Care because so far everything is being done very carefully and professionally. The impact has been very good. My experience has been positive.