FirstLight Home Care of Lake, Sumter & Marion
FirstLight Home Care of Lake, Sumter & Marion
FirstLight Home Care believes in creating long term relationships between our clients and caregivers. To accomplish this goal, we carefully match caregivers with clients based on the skills required as well as on personality traits that will be a mutual fit. We then personally introduce the caregiver to the client at the first care visit.
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Cash
- CreditCard
- Check
- State Non-Medicaid Program
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2023
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
Agency Rating
Sue R
They are absolutely fabulous, the scheduler calls me every week to give me the schedule and is just great at communicating. They are there every day so I don't have to be there every day.
5 / 5Kenneth D
They are very considerate, and they are very well trained. They are very patient, and they are very detailed about their explanations.
4.75 / 5Stephen W
They are very efficient. They are very helpful because I am very busy.
5 / 5
About this Award
Best of Homecare
Leader in Experience
(Formerly Leader in Excellence)
Best of Home Care – Leader in Experience is the highest award a home care agency can earn from HCP, an independent satisfaction research firm. “Leader in Experience” is awarded based on client and caregiver satisfaction ratings collected by HCP in telephone interviews. Recipients of this award represent the top 15% of agencies participating in the HCP Experience Management Program. These home care agencies have proven that they provide quality care across every satisfaction category measured by HCP.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Be a HCP Trusted Provider for at least twelve consecutive months. (The twelve months is from January to December, not rolling.)
About this Award
Best of Homecare
Provider of Choice
The Best of Home Care – Provider of Choice award is based on client satisfaction ratings collected from telephone interviews performed by HCP, an independent satisfaction research firm. These home care agencies are best-in-class for providing quality care to their clients. This recognition assures that the agency is trustworthy and has proven their ability to provide outstanding in-home care services.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ Be a HCP Certified – Trusted Provider™ for a minimum of 6 consecutive months.
- ✓ OSAT Score 8.75+
- ✓ Minimum of 12 client surveys to qualify for awards.
- ✓ Have less than 15% of your clients on “Do Not Call” for the year.
About this Award
Best of Homecare
Employer of Choice
The Best of Home Care – Employer of Choice award is based on caregiver satisfaction ratings collected via telephone interviews by Home Care Pulse, an independent satisfaction research firm. Agencies that have earned this award are best-in-class for caregiver satisfaction.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ Be a Home Care Pulse Certified – Trusted Provider™ for a minimum of 6 consecutive months.
- ✓ OSAT Score 8.75+
- ✓ Have less than 15% of your clients on “Do Not Call” for the year.
