
Desire Home Care
Desire Home Care
Desire Home Care provides the highest quality and compassionate in-home care for seniors and people with special needs. We pride ourselves in providing the quality of care our consumers desire. A team of well-trained and dependable office staff and certified caregivers provide home care service that improve our consumers quality of life.
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Cash
- CreditCard
- Check
- State Non-Medicaid Program
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2024, 2023, 2022, 2020
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2022
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Robert B
I like their promptness. They've helped the most with cleaning.
4.5 / 5Santiago T
They are very respectful and really nice. Santiago really enjoys them. They are there to take care of him for 2-3hrs it helped mom get things done.
5 / 5Amber S
They've been pretty responsive and easy to work with. They help facilitate things well. We get to use a family member to provide services for us with my unset schedule.
5 / 5DANIEL H
I like them but Scott and Susan have been the best so far of the caregivers and they help. They help things out a lot and I wish they could come a lot more often to provide care.
5 / 5Anonymous
They should have someone available on weekends just in case they do not have someone to answer. There have been issues in the past with scheduling, but I cannot remember what they were. My caregiver has been a huge help to me. They found me someone reliable right away.
4.25 / 5Anonymous
I would like them to improve communication with the office and our caregivers have problems logging into the system. The agency is helpful by having better scheduling and communication with the office.
3.75 / 5Anonymous
The scheduling has been off, we have been asking for consistent schedule. When we are able to get help it is good.
3.25 / 5Guadalupe M
They are a good help to those who need it. The caregivers have helped me by cleaning my house since my body hurts sometimes.
4.75 / 5Rita M
I'd tell a friend that the two caregivers I have, have made me content but they do take a bit of time to find replacements. The most important thing the agency has helped with is sending a caregiver who can fulfill the care that I need.
4.75 / 5Deborah C
I like that they are prompt. The caregiver is always on time and very considerate.
5 / 5Judith L
There has been time where they didn't keep track on if I was getting all the time I had coming. The lady that comes in is very thorough with cleaning and she'll see things that need to be done.
4.25 / 5Thelma K
I liked that they are professional and treat us with respect. They are assisting us with everything in daily life and very helpful.
5 / 5Anonymous
They are thorough. They seem to be very invested and caring.
4.5 / 5Liesel G
They could hire more caregivers with more time flexibility. They occasionally have someone for respite hours; but I can't use many because no one is available the times I need.
4.5 / 5Melania B
For me to recommend them more they could have a better scheduling system. The agency has helped me the most by providing caregivers in the hours that we need respite.
4.25 / 5Maximus A
I would tell a friend it really helps put a lot. They have helped the most by just giving me free time to do what I need to do.
5 / 5ELLIOT-RHYS Y
I like the specific person that comes. The caregiver comes weekly for respite, which is impactful.
5 / 5Antonio H
I like them, but the caregiver hasn't come recently. They clean my house.
5 / 5William M
We had difficulty with getting it going and then this girl came and she has been staying so far. She does what is needed and I don't have to ask her.
4.25 / 5Anonymous
The agency could find someone that is close to my home. The most helpful was the caregiver doing the work I asked her to do.
3.75 / 5Cayden A
I like that they let you pick your caregivers. They come in and help with toileting and feeding.
4.75 / 5Anonymous
I like that when I call, they answer the phone and my questions and when I ask for a certain person, they send the person that I asked for. She likes to play and things like that, and they put a lot of attention on her.
5 / 5William L A
I like that the caregivers are thorough. They help with the laundry.
4.25 / 5Jean M
I liked the quality of the care that was done by the caregivers. I was able to cope for a long time. They came for 8 hours and we did what we needed to do.
4.5 / 5Aidan R
There is nothing that I dislike about the company. They make the paperwork easy.
4.75 / 5Naomi G
I like the caregivers that we have gotten from them, they love my mom. I like that their heart is to give care and love, they are not just looking for a paycheck.
5 / 5Kenneth D
We really like the worker. It's been good, the provider has helped him the most by giving him excitement. He really likes Ms.Tina and looks forward to her coming because she has dedicated play time with him without distractions.
4.5 / 5Alejandro R
I like that they have friendly caregivers. They have made our lives easier by helping out, just even with little things around the house. It gives me a chance to get a break.
5 / 5Anonymous
They could provide more providers and more availability. I like our caretaker and she is great with my son.
4 / 5Elva A
I like that they are attentive. They assist me a lot.
4.25 / 5Crystal C
I haven't had any problems. They give me a break and it brightens my sons day with the quality time they spend with him.
4.75 / 5Anonymous
I like that they pay on time. It has helped me do what I need to do for my child.
5 / 5Betty C
They could answer the phone and speak English better. They could improve communication and answer more often.
2.25 / 5Anthony D F
My provider has hard time with the app, so it could be updated. They make sure he had a great care provider.
4.5 / 5Julianna O
They seem very organized. The benefit is that I can receive a break from doing the care myself; I can spend time with my other children as well.
4.75 / 5Ronnie G
I like the attentiveness and the communication they have. They get in touch every time.
4.75 / 5Patrick B
I love my provider. She keeps my son safe and supervised.
5 / 5Aileen E
I like that they are easy to communicate with. They allow me to choose the caretaker.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.