Comfort Keepers
Comfort Keepers
Our caregivers provide customized assisted living in the comfort of home. We provide interactive companion, homemaker, and personal care services to keep our clients active both mentally and physically with attention to nutrition and safety. Our goal is to elevate the human spirit of each of our clients and restore joy into their daily lives.
367B N Parkway, Ste 6, Jackson, TN, 38305 38001 38006 38008 38012 38021 38034 38039 38040 38042 38044 38050 38052 38061 38075 38201 38220 38230 38235 38258 38301 38305 38310 38311 38313 38315 38316 38321 38328 38329 38330 38332 38334 38337 38338 38339 38340 38343 38344 38345 38347 38348 38351 38352 38355 38356 38357 38358 38359 38361 38362 38363 38366 38367 38368 38369 38370 38371 38374 38375 38379 38381 38382 38388 38391 38392 38425
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2022, 2020, 2019
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2022, 2021, 2020, 2019, 2018, 2015
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Anonymous
They try their best to accommodate me. They are doing the best they can.
4.5 / 5Sandy H
They listen to me and our needs. They provide consistent care so we don't have a different caregiver every time.
4.5 / 5JW P
I get good care. They are there with me and provide care.
4.5 / 5Ruth H
They are very diligent and knowledgeable. The caregiver does our laundry and keeps the house clean.
4.75 / 5Amy L
I like the ownership and the service. I think being a Christian company, the personnel reflects that.
5 / 5Anonymous
I like that they are local and the office staff is good.
4.5 / 5Kelly B
I like that they are available. She walks the client outside. I am not sure what they could do better.
4.5 / 5Major P
One thing I like about the agency is they were prompt and compassionate. They were all skilled.
5 / 5Jo Ann Q
They always let you know if they can't come, and the ladies that come out have been excellent with my mom. Being there and keeping her company.
4.75 / 5Laurie N
Almost everyone we've gotten has worked out. They help us most by taking my mom to the doctors.
4.75 / 5Bobbie L
Comfort Keeper provides quality care from compassionate caregivers. I would not have made it the last few months without the services.
5 / 5Tommy H
They have poor management. They need to show up and do what they are supposed to be doing.
2.25 / 5Florence B
I like that they're reliable. They've helped me the most by running errands for me.
4.75 / 5Querida J
We like the flexibility that they have. The care for my mother made my life much easier.
5 / 5Sandy H
I would recommend Comfort Keepers more if they had the same person come every day. The services have been helpful because they come in and are good workers. If they weren't there, I'd have to do their cooking and stuff.
4.25 / 5Iva "Jean" W
I like Comfort Keepers because my caregiver comes three days a week. My experience has been made positive because my caregiver comes out three days a week to see me.
4.75 / 5Mavis L
They need the ability to handle multiple patients. The employees we have show up on time and are reliable.
4.25 / 5Paul (P.W.) P
I like that the caregivers are good at what they do. Comfort Keepers has made my experience positive because they do a lot of things that I can't do.
5 / 5Beth C
They were always on time. I wish they would if I could have picked my caregivers.
4.25 / 5Betty P
They do what I ask them to do. I couldn't stay at home if I didn't have help.
5 / 5Karen M
I like that they call me back whenever I need a callback, keep me posted and have good care and service. Whatever my needs are, if they change, they are willing to do whatever they want to meet those needs and the needs change pretty often.
4.75 / 5Margaret H
The care could be any better. They are perfect. They are spot on to every detail of care she needs.
5 / 5Anonymous
I would recommend them because they did excellent with my mother. It had been a positive experience because they were there all the time for her.
4.75 / 5Anonymous
They can show up. Send someone capable of taking care of her needs. They send older ladies to come care for her.
2 / 5Fred P
They have very good performers, they do a good job. They are here to help, and they do help.
4.75 / 5Lina B
They are very helpful. They are easy to get along with. They help me.
5 / 5Ray E
They have top-notch service. They did everything we needed.
5 / 5Anonymous
. I like the people I have met so far. We like our caregiver, she just doesn't have a lot of strength.
4.25 / 5Ruth H
I like this company because of their hospitality and attitude towards my mother. They're there for her for whatever she needs. They help with everything from food to comfort and bed sores.
5 / 5Anonymous
They are very expensive, and I would like more thorough reports from their visits. They care for my mother.
4.25 / 5Pat T
They are shorthanded. They help me take care of Pat.
3.5 / 5Laurie N
I like how they check everyone to make sure they are good people, and how they can find backups if someone cannot show up. The client has three different ladies who come during the week, and it has been a good effort to try to take care of her and get to know her on a personal level.
4.75 / 5Mavis L
I like that they are reliable and have good communication. They have made my experience positive by the consistency in the caregiver.
5 / 5Truman M
I'd like to see the quality and people improved. They could have better training for the people that come in here.
2.75 / 5Terry P
They are reliable and caring as well as competent. I would not have much of a daily life without the services.
5 / 5Sarah W
Sometimes it is difficult to get some information. Like when they change who is coming or who is not coming. The caregivers need to be consistent in what they do.
3.5 / 5Fred P
I liked this agency because they were very nice and helpful. The provider helped us out by helping take care of her.
5 / 5Robert A
The woman who came out to do the preliminary was very friendly, thorough, and compassionate. He was bedridden and it gave me a few hours a week to do errands, he enjoyed it.
4.5 / 5Anonymous
They are supposed to be training them and having them trained when they come. Some of them just think they need to sit with me and there are things to be done, so I've sent a lot away. My daughter comes and does things on the first floor of the house. One caregiver came in and saw that and said she didn't think she needed to do anything, but there were things that needed to be put away and hung up.
3.5 / 5Sharon T
The agency was fine. I had no issues with them. They helped me from all angles. Everything I couldn't do myself; they were there for me.
4.75 / 5Mary H
They were friendly and attentive. They would keep an eye on my wife when I had to leave the house.
4.5 / 5Anonymous
I've always had good experiences, most of the time. They've cared for me and made my experience good.
4.75 / 5Sandy H
They let us have the same caregiver most of the time. They call and make sure that things are going fine and that the people are honest.
4.5 / 5Truman M
If they had the same stuff as I am, I would recommend Comfort Keepers. Sometimes you get a good one and sometimes you get a bad one. They could get them up to the level of the Friday girl. She is very good.
4 / 5Kimberly M
They are reasonably priced and they hire great people. They always make sure someone is available. My mom has benefitted greatly. It has improved her quality of life.
5 / 5Anonymous
I like that it's a good agency, I only have one care person with me for 5 hours a day. She is wonderful, but she's the only one I have so I don't have to worry about scheduling. The caregiver has helped with his dinner, gets him ready for bed, and puts him down for the night.
4.5 / 5Patsy W
They always have someone for us. They show they care for her.
4.75 / 5Willie S
They need to train the workers better because there were several that I had that did not know how to make a bed properly. Depends on the circumstances and depends on what I need. We have had several people, and some are not well trained.
3.75 / 5Anonymous
They are consistent with the nurses. They are open and available.
5 / 5Janette B
They take good care of me on the days she's there. They help me take a bath and I have been terrified of my bath since I fell a while back.
5 / 5Nancy H
We are reliable, and trustworthy as caregivers, and do our best to make people feel good. I make sure she has her breakfast, everyday living. I go 12 hours a week.
5 / 5Basil "Buzz" B
I like that they are punctual. Them being here allows me to continue working so I can pay his medical bills.
3.75 / 5Charles H
They seem to be good at what they do. I have trouble walking, I use a walker.
4.25 / 5Dennis T
I like that they send quality people to me. They have helped the most by sending out people who help me get around and have a good personality.
4 / 5Florence B
I have had good care from them. There were things I couldn't do that the caregiver helped with.
5 / 5Anonymous
They need to not keep raising their rates. Just their assistance with the activities of daily living is very helpful.
3.75 / 5Lois S
I like that they are so agreeable. They do everything you want to do and with a pleasant attitude.
5 / 5Brenda S
They try to help with all my needs. I get a few hours to myself.
4.75 / 5Margie A
I like that they are compassionate and caring. They have matched my mom up with the perfect caregivers.
5 / 5Truman M
I like the quality people who administer the healthcare. They have helped my son and daughter-in-law the most by giving them a break when they are available to help me.
3.75 / 5Terry P
They're reliable and the caregivers are dependable. It makes my daily life livable. They help by making sure I get my basic needs each day.
5 / 5Jimmy B
We have been very pleased and things have been going really well. I like that she is friendly. My dad is very pleased and does not need a lot of care. He only needed companionship.
5 / 5Leigh J
They're compassionate and capable. He would not be able to get in or out of bed without them.
4.75 / 5Alvin I
I would recommend them because our caregiver is here on time, and she does anything asked of her. It's mostly helpful to me because having the care allows me to get out of the house and do things I wouldn't be able to do otherwise.
4.75 / 5Norma S
Their consistency in the people that come. I think she started out with one person, and now she has three people coming in and out It's the consistency of having one person or maybe two instead of three or four coming in.
3.75 / 5Karen M
I would recommend them because I have had nothing but good things to say about them. They have helped the most with cooking and washing.
5 / 5Anonymous
I like that they get things done for me. They make my bed for me, and they sweep the floors.
4 / 5Marsha B
They were really good with him. They were very helpful to the family.
4.5 / 5Dennis T
I like this agency because they have folks that help you. The provider has helped me by getting things done. They help take care of the house.
3.5 / 5Bob T
They could have a cheaper price, but I know it's not possible. They have worked with us. The provider has sent good aides that are courteous, kind, and friendly to make our experience positive.
4.5 / 5Sharon T
Their services help me with my everyday life. They help me move around my home.
4.5 / 5Paul (P.W.) P
The agency is always there for me. They have helped the most by keeping everything clean.
4.5 / 5William & Carolyn A
I like how they send people out to care for my parents. The agency is already doing a good job.
4.25 / 5Karen M
I have used them for 3 years for my stepmom and my dad. I have never had a problem. I live in another state and have to do everything by phone. The caregivers keep me informed; we talk every day. They let me know what I need to send. It keeps me comfortable.
5 / 5Anonymous
I like that the caretakers really care. The caregivers help him with toileting and transferring.
5 / 5Agnes B
My caregiver keeps me company, and is such great company. The caregiver gets me to my doctor appointments and to the grocery store. I don't drive.
5 / 5Howard D
They are always on time. They always do a good job taking care of their clients.
5 / 5William & Carolyn A
I liked that they sent the same person each time mostly. I think they did a good job.
4.25 / 5
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.