Anonymous

The care part is fine, but the expensive are high. I'm accepting help under duress.

Gail L

I like this agency because the response has been good, and it is easy to get ahold of people when I need to. I have noticed that my caregivers are nice for helping me out with personal hygiene stuff like my toiletry and shower cleanup process.

Nolan B

The agency had great flexibility and ability. The agency provided some sense of comfort.

Scott G

They could do better by training their people better, and internal communication between the office and the caregiver. They could have been more conscientious and proactive.

Nancy G

I think they are pretty good with communication and have done a good job of matching the personality of my mother-in-law. It would just be provided my mother-in-law with the right kind of care. And they meet all my needs and communicate back to the family.

Anonymous

There are minor things with the caregiver, but we have addressed them. They have helped him the most with therapies and giving my mom a break.

Michele M

I like that they were able to give us a person that can really help us. The caregiver has helped the most with personal care.

Virginia K

He would prefer the same caregiver every day. It would be nice if the caregivers were more experienced. They provided a care provider, but not what he wanted.

Roger R

They didn't do anything for me. They just sat there on their cell phones. The only assurance I had is that someone was there to call 911 if I fell.

Anonymous

The problem I'm having with them is that if the caregiver is late, they call me maybe a half-hour beforehand. That gets very concerning because my mother needs to be out of bed by 8am and sometimes I'm not there to do it myself and they usually can't fill someone else in. They don't initiate themselves to do things. They sit on the couch and that's it. I don't think they have very professional caregivers.

Sarah

Frank is my client, and he needs medication and I reached out to brightstar to change staffing as well and nothing has changed. Pretty negative impact when he runs out of his antipsychotic medication

Albert B

They keep you informed, and they stay in contact with you. More continence with caregivers.

Anonymous

I would recommend them because they tend to hire good staff, and they provide vaccinated caregivers. They have helped the most with consistent help going up and down stairs.

Anonymous

I only use them for the LPN medication service. I wish they wouldn't have the automatic withdrawal and they could have better communication. If they didn't do the medication, I would be doing it.

Eva G

I would recommend them because of the particular caregiver that I have for my mom, and she is outstanding. Some of the others on the off days do not measure up to the same level. She gets very anxious and confused if someone is not with her.

Anonymous

The last caregiver that was out was really awesome. I liked the communication. They would call me if they didn't have anyone to come out. They helped with his ADLs in general.

Robert H

They are always here on time. They cook food for me.

Lawrence M

I like that they always show up. When I first stared, I had a lot of people show up late or not show up a lot, but over the past couple of months it has improved. Right now, my caregivers are dependable.

Jennifer

It is great to have backup options in case there are ever any things that come up. They are just available and there for us. They are supportive and thoughtful towards her.

Marta M

They could have improved availability for replacement caregivers. The provider helped the most with maintaining the client's needs like food.

Anonymous

If they could afford it, I would recommend them. The care was good. It was requiring too many hours a day and week. All the caregivers did really well. They helped me with showering and fixing meals.

Gwendolyn P

They need to lower the prices. I have to have a person for four hours minimum, so it's an inconvenience.

Anonymous

Well, we had a few caregivers who were not a good fit for us but I called in about it and it was fixed. The agency is really diligent about making sure a caregiver is always here.

Jean

They are reliable and high quality. They are very intuitive.

Michele M

They have always been good to us. They helped with finding the person we have now and letting us have the same person.

Albert B

The people that they send are on the whole good people. If we don't think that they are a good fit for Jennifer we tell them and they don't come anymore. We do a lot of the work before they come here and so they are here for 4 hours. What they have been doing is pretty good.

Iliana L

Our particular caregiver is phenomenal. The people that have come have made my experience positive.

Tamara O

There were not enough people available every day. They helped with motivating him and they got him walking.

Laura N

I like that they were able to provide me with a caregiver quickly. They are courteous and polite, and I have no complaints. The caregivers help me to clean bathe, and with other issues I had problems with before.

Laurie

I'd tell them that they're very thorough. They partnered me with a caregiver who worked well, and we complement each other.

Jamie

This in response to the office, not the care I'm receiving. I want my invoices sent via email, and they keep sending them in the mail. Though, they have said that they'd change it, and have not done so. She is patient, and there is good communication between the caregiver and I. She is focused on helping me.

Robert H

I like how they care. They really care. Their goal seems to be just to care. I have to utilize my caregiver all the time. It helped me a lot.

Jim T

They could have better attendance from their workers. There were a few who had not shown up at all. The service has been very good because I have a bad back. The girls can do a lot of things I cannot do.

Lawrence M

They are pretty dependable about showing up on time. I depend on them totally in my situation.

Anonymous

The woman who works for us is very highly trained, thorough, detail-oriented, and she knows what she's doing. Services help me feel that things are under control and let me stay in the home.

Jean

I like that the service is reliable. The caregivers help her with getting dressed and out of bed. They come 3 days a week.

Julie W

I like that they are personable and have a quick respond time. They are really helpful for my mom.

Nancy N

I like that they give me wonderful care. When I talk to the staff, they are always receptive.

Kathryn P

I like that the agency always does a great job. I don't have to bathe my mom.

Brynne H

I would like to see the quality of the care improved. We've had people fall asleep and sit on their tablets and not interact. I still have to be involved because a lot of the times I'm not sure if anyone is going to show up at all, so it hasn't improved since I have hired them.

Barbara R

They were all nice and helpful. I wasn't alone all the time.

KANEEZ

The scheduling can be off sometimes. It makes it hard when new caregivers are coming in, and we have to reexplain everything every day.

Linda G

If somebody needed a great deal more care than my husband needs, I would have a hard time saying to do it. I really consider this to be more tending, to make sure that my husband's not wandering off someplace or getting into things, but it's simply a matter of adult sitting. I certainly look forward to Wednesdays so that I can get the grocery shopping done.

Amanda

They were able to provide the aides when we needed them. They provided personal care.

Eva G

The caregiver that I have for my mother is fantastic. She needs help doing everything and they do a great job helping her with that.

Linda G

The aide did not do anything I asked her to do. My mom did not eat for a full day. It added more stress.

Anonymous

The workers that I have is excellent. It has made me more comfortable having my home more organized and neater. I feel more comfortable with the care I get.

Danielle

It would be very helpful if there was some kind or user interface instead of just a telephone. They helped by getting somebody reliable for us.

Megan W

The agency hasn't had a ton of agency but getting started with the services was easy. The provider has helped us by going to school with my son, so I have time to do my real job and work.

Dave G

I would recommend this agency because of their responsiveness. It has been a positive impact because the caregivers take care of his daily, morning needs. They make his mornings productive.

Anonymous

I wasn't happy with whom the agency was sending to our home. If we had better caregivers available, then I could have left him in their care.

Julia F

The agency has good people who take good care of me. I like my caregiver a lot.

Lawrence M

The caregivers I have are good, consistent and dependable. I am a paraplegic and bunch of other problems so it's essential.

Theresa C

They responded away and were able to help in such a crunch situation. Other than getting it organized, it was fine.