Allen

I like that they did a good job. The aide was personable and bonded with my mother.

Sherry

I would be likely to recommend them. I feel that my mother is comfortable and responding well. She likes it and my mother feels comfortable is the feeling of being a positive experience. They have been on time and in other words followed through with whatever they said that they were going to do.

Leeann C

I would recommend them because I like the manager/owner. She seemed really caring. It helps me out by getting him care on the weekend when his full time people aren't there.

Cynthia T

They are very well with communication and the staff is very friendly. They are doing the best they can with my mom by being there for her.

Mary S

I would say that is high quality.

David M

I like that they're consistent. They've helped me the most by letting me go out without worrying.

Carol B

They are very responsive. The caregiver and client have formed an attachment.

Anonymous

I like that our caregivers are aware of what their responsibilities are. The caregivers could be a little more proactive.

Anonymous

They could be more consistent with a second caregiver. We have one consistent caregiver for my mom.

David K

They can improve by reporting events through the day by a notebook. They helped me by keeping my mother by falling.

Charles K

They are very friendly and outgoing. They made sure we got what we need. If their rules were less restrictive. I don't like having to give a 48-hour notice to reschedule.

John L

I like the communication and the staff. They have helped the most with the interaction with the caregiver.

Barbara S

I would recommend them because I've been satisfied with their care for me and my husband. They have given me help with mobility and I match well with the person who comes here. They show concern.

Diane

They are very responsible and very nice. They made sure everything ran smoothly. If there was an issue, they will take care of it.

DiPoppo M

I would like more consistent caregivers. They communicate very well.

Betsy A

I would if they had no other way of going to a doctor. I find the aides to be very pleasant and very helpful. I like going on trips with them. When I have to go to the doctor, that's the only way I can get there, I can't drive anymore.

Chris B

I like that this agency seems to be very caring and have a good plan. They are experienced and professional. They are good to work with. My mother seems to be receptive of the nurse.

Chris S

I like that BrightStar Care has been responsive to our needs and flexible. BrightStar Care provides the care that my brother, sister, and I do not have to do.

Carol B

I like them because they've always come through for me. Her caregiver has become very friendly with her and that's great.

Kathryn V

I like that they always have somebody if the regular person can't come, so they have someone to substitute. It makes my daily life easier.

Frank F

They are punctual, approachable, and apprehensive. They have constant communication, frequent updates, and a reduction of stress.

Anonymous

They are good and we are happy with them. They take him grocery shopping.

Ann G

They are very professional and flexible. They are quick to react when the caregivers are not a good fit. We have a consistent crew of caregivers. I think being hands-on and being immediately available has been helpful.

Charles K

I would have liked to have more people with initiative to find out things to do with my wife instead I just sit around. It was a very small improvement. It was supposed to give me a break, but I was pretty much involved every time they were here.

Jennifer F

It was more difficult than we thought to manage the hourly care report. It was difficult to distinguish who left the comments at what time. She absolutely loves her live-in caregivers.

Marcia A

I liked that they were associated with our facility. The caregivers were assertive.

Mary F

I have been happy with the people who are my liaison. They do listen to mom and I help with any applications we may need assistance with. Most of the caregivers sent have been good overall. It still feels new to us but still positive. There are still things we all need to work on and work out together.

Alice T

They are very accommodating. She looks forward to it. They help my mother with her ADL's and taking her out to run errands.

Marianne M

I like that I was being informed if the caregiver that was assigned was not coming. I liked the lady that was there on Mondays.

Kelly G

They were amazing. The care they provided the client was outstanding and they were attentive. The office staff was wonderful and the aide staff was wonderful. They were very caring, compassionate, and they helped the client recover very quickly. They were able to get the client to the point where she was able to do the daily activities of living independently. Without their help, the client would not have recovered as quickly.

Chris B

The management is great to work with. They're attentive.

Stacy F

The agency could have better dementia care because the aides seemed alarmed when my grandmother was crying. I like that Zayda has been accommodating and has made it easier for us to go out.

Linda F

I have a great and dependable lady, but others in the past have not been great. They help me with my daily activities and personal care.

Ann W

The agency is dependable. The caregivers are able to understand his needs.

David M

They consistent and compassionate. They give me the ability to leave the house with their care.

Jennifer F

The management is extremely responsive. The caregivers are very good. She needs full-time care. She can not fend for herself.

Carol B

I like that the staff is phenomenal. The caregiver will help her with anything she asks her to do.

Pearl K

The agency needs consistency. I would like more information on why they are not coming as soon as possible. The caregivers need to be on time, and I wish they would let us know why the caregivers are in the hospital.

Mary F

I like the support staff, they have been wonderful. It makes my life easier to have dependable care.

Chris B

They are very nice people, and they care very much. I think they have some very good people working for them. They are very caring and they are attentive. The woman that we have now is awesome; she takes care of my mom and does things around the house for her. She always wants to be busy.

Jennifer

Anytime I have any trouble with the aids they react to it quickly. Whenever I have any trouble, they always have someone there to help me.

Stacy F

The agency could do better with training their caregivers for the situation of the client. The caregivers help the most by taking the load off of me so I can go and do the things I need to without worry.

Linda F

They could hire better personnel, and they don't always communicate well. They could do a better job matching.

Anonymous

I like the cheerfulness of the aides. The provider has helped me walk and do exercises with me.

David M

The caregiver is wonderful. She helped my wife until she passed away and now she helps me. She does all the laundry and cleans up.

Susan G

I like that they were able to match my mother to some individuals that clicked. It's too soon to say. My mother is in charge of her finances. She does not want to pay for services. There has been an impact, but we have people only twice a week.

Nancy C

The agency is very helpful and friendly. They have provided great aid for him!

Anonymous

I want them to work on more interaction that the aides have with the clients. My mom likes to be independent, but I wish they would have more interaction. They need to be more interactive, whether the client wants it or not.

Elizabeth T

The issue was mostly because of the cost. I had to pay for 4 hours, but I only needed 2. I had shoulder surgery, so I really couldn't do much.