
Assisted Living Services, Inc.
Assisted Living Services, Inc.
Established in 1996, Assisted Living Services, Inc. has provided quality in-home elder care services and home care to clients and their families throughout Connecticut.
290 Highland Ave, Cheshire, CT, 06410 06037 06053 06062 06401 06403 06405 06410 06418 06419 06422 06437 06441 06443 06455 06457 06460 06461 06468 06470 06471 06472 06473 06477 06478 06479 06482 06483 06484 06488 06489 06492 06511 06512 06513 06514 06515 06516 06517 06518 06524 06525 06604 06605 06606 06607 06608 06610 06611 06612 06614 06615 06704 06706 06708 06712 06752 06762 06770 06801 06804 06810 06811 06812 06820 06824 06825 06831 06840 06850 06851 06854 06855 06877 06880 06883 06890 06896 06897 06903 06905
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Long-Term Care Insurance
2025, 2024, 2023, 2022, 2020
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2020, 2019
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Rosalie R
They are very nice and have good workers. They check on me.
4.75 / 5Diana R
Whatever I need, I am able to get it and I like that. Like I said, I always get my needs fulfilled.
4.75 / 5Hilda M
It's been beautiful so far. I like the aide he has; and I like how she is. I also like how they call to follow-up and make sure things are going well. It makes life easier because the aide is on top of things and does things that I don't have to do. She makes my life easier by caring for him.
4.75 / 5Maryann N
I have had two caregivers, and both have been good. They have helped me by taking the burden off of my shoulders. I fell and broke my shoulder, and they have fit right in.
4.75 / 5Anonymous
I would recommend them because they've been able to maintain an aide under some difficult circumstances. It's not all the agency's fault, I think it's as best as it's going to get.
4.25 / 5James M
The service seems to be prompt, very cordial and the information is good. They have improved and made life easier.
5 / 5Bob W
I would recommend Assisted Living Services because they've been very responsive when working with them and their aides. They help her to be as independent as she can, and they are there with her, so she can stay healthy and safe.
5 / 5Margaret Z
I would recommend them because I like working with Ingrid, and we have had some very good people. When there is a problem, they address it. They take care of her and make sure she gets out every day.
4.5 / 5Larry K
They return call and make sure the proper person has been sent. There is always room to improve, but the care and communication are great.
4.75 / 5James C
I would recommend them. I like their account, Cynthia, and the controller are really good about taking care of my questions that I have. The caretaker is able to do all the things that are necessary.
4.75 / 5Anonymous
They could have more communication, especially about what the caregivers are doing.
3.5 / 5Kathleen C
I would recommend them because they care about their patients and are on time. They help me relax. I can now babysit without being in fear of my mother needing me because she has fallen or something.
5 / 5Karen B
They are very nice and they try really hard. The caregivers they send have been very nice. I need their services because I rely on it tremendously. I would not have any outlet or life without them.
4.5 / 5Carmen P
If I have had any issues, they have been very responsive. I work at home, and it allows me to do my work without interruption.
5 / 5Matthew K
I like that they are so flexible. They have made my experience positive by being so flexible with us. We have things come up sometimes, and they have been very willing to work with us and our schedules.
5 / 5Margaret T
They have been wonderful with my mother. They have taken wonderful care of her and have been kind. They do everything I ask of her. These two girls are awesome they deserve an award. Their names are Sabrina Borgus and Janise McFallen. I have been telling all my friends about the agency because I say you won't be disappointed. They made my life possible for me to enjoy. I am able to teach because they stay until noon. I depend on them.
5 / 5Kate F
I have already recommended them because we have been very satisfied. All the staff are very helpful, thorough, and supportive. I have written several letters to the company expressing our thanks and appreciation for the services. They have been immensely helpful in calming Brian after his traumatic brain injury.
5 / 5David G
I like this agency because of my mom's caretaker. She's fabulous. The provider has helped us out the most by knowing that someone is there for my mom who is knowledgeable and experienced.
5 / 5Christine T
Anytime I have a question, Shana gets back to me promptly. The aids are good, they hire good quality people. They are very attentive.
5 / 5Robert R
The staff has been compassionate and responsible. The provider has helped the most by providing safety.
4.75 / 5Pasquale I
I would recommend it. I like that it's all good. They all seem to be the same, but they all do good work. They make life easier by picking up the things I can't do.
5 / 5Daniel W
A lot of the aides don't drive and therefore can't take a client places. She is alone all the time, and she can't leave the house. I have been through three aides and the current one is the best one.
3.25 / 5Anonymous
I like the services I receive from the agency. The agency does everything for me.
5 / 5Rhonda C
I currently have a caretaker for my husband, and they are here ten hours a week and five hours a day. I like that the sales representative explained that they had caregivers well-trained for Alzheimer's. My husband has Alzheimer's. The care allows me to make appointments and go grocery shopping. As for my husband, he has no issues with the caregivers he has assigned to him.
5 / 5Anonymous
I like the fact that many aides are tenured. The aides seem to be very caring. They're willing to pay attention and help her.
5 / 5Janet H
When they came to the house to interview us, they were thorough, asked lots of questions and got to know my mother. They made her feel comfortable. It's been taken quite a big burden off my brothers and I.
4.75 / 5Kathleen W
I love my homemaker/aide. She takes care of my personal care. She is so pleasant. We talk a lot. She does a some housework as well.
5 / 5Jonathan E
I like the people I dealt with at the beginning they were passionate and understanding. It has had a positive impact.
4 / 5Nancy L
Their response time is quick. Our caregiver is beyond what I could have imagined. They do everything. Our caregiver does not need direction.
5 / 5Paul M
The agency is efficient. We have a great caregiver. The agency is very friendly, she listens to me.
5 / 5Valerie G
The woman that I have is very personable with my dad. She listens to him, and takes care of him with his needs.
5 / 5Anonymous
They are pleasant and know how to do their job. They help with the laundry and put a schedule together for me.
3.5 / 5Kate F
They are professional. The quality of our providers makes our lives easier.
5 / 5Craig E
I like that the agency communicates well. The most helpful part is having 24-hour care, it's all impactful.
4.75 / 5Anonymous
The client has had good care, we have had a few aid that were questionable. Once they have replaced, we got good service. They are there to oversee his medicines and let him do something on his own, but they are there to supervise to make sure he on things properly.
4 / 5Kate F
I like everything about the services they are providing. I like how easy it is to communicate with anyone and everyone. They have been life changing. Our provider is amazing!
5 / 5Anonymous
I like the aide that they send to us. They have done good vetting and they check in. They helped him remain at home.
4.75 / 5Colleen
I would say that it is very easy working with the agency to get services set up. They have helped by having more social interaction.
5 / 5Georgia A
They are great to work with overall. The caregiver is responsible enough that I have less worry.
4.5 / 5Pasquale I
They seem to be all right. She stays out of the hospital because of the care.
4.5 / 5Steven B
The agency has done everything they said they would do. The caregivers are very helpful and take care of me for 8 hours of the day. They go above and beyond. One of my caregivers is very kind and cooks and bakes for me. They have become like family.
4.5 / 5Gary G
The agency has good people. They are caring and responsible. It has been helpful to ensure that my mother-in-law doesn't get infections or bedsores. I am confident that they will be taken care of.
5 / 5Rosalie R
I like that if you need something, they are there right away. They make life easier because they send the right people
5 / 5Christine T
I like the two caregivers we have. They are excellent, and the communication from Assisted Living is also excellent. The caregivers help with my mother-in-law's Alzheimer's.
5 / 5Mary Ellen M
I think they are good. They are intelligent and helpful and do what is necessary. I think it is important, I am not ready to get along without them.
4.25 / 5Brad S
They're easy to work with. They're very good communicators.
4.75 / 5Maureen W
Sometimes they don't tell me a caregiver is coming. They show up and are prompt and do everything that I ask.
4.25 / 5Roberta S
The individual they have sent us are excellent, and they make sure everything is going okay. They call to make sure we are satisfied with the work their employees provide.
5 / 5Ellen C
They communicate well. They provide care and keep him safe.
4.5 / 5Gary G
I like the office staff and the caregivers. They provide 24-hour service for her.
5 / 5Marc P
I would recommend them because they do a good job. They have helped the most by day-to-day things like getting him out of bed and dressed.
5 / 5Sharon W
They are here on time and do what they are supposed to do. I feel safe leaving him in her care.
5 / 5Anonymous
I would like better communication between the clients and agency. I find the communication to be a really big problem. I do call and things don't get straightened out in a timely manner.
3.5 / 5Roseann
They check up on my mother and me frequently, they are quick to find an answer, and they have high-quality personnel. They give my mother quality care around the clock.
5 / 5Anonymous
I think they could train caregivers better. I feel like they could help the caregivers take more initiative.
4 / 5Tracy R
The aides are well-trained. If the aide can't be there, they find a replacement. She has mobility issues. They help her around the house.
4.75 / 5Anonymous
The agency used to offer 12-hour shifts. The agency was able to get someone to fill in for anyone that left last minute.
3.75 / 5Paul M
I recommend it because they provide good aides for us. I had a recent aide who was with us a year and she was good. They have let me know when a change comes up.
5 / 5Rosalie
I'd recommend them because of the person that's working with my mom. She's a very good caregiver for her. She's doing her job so well that I don't really have to contact the agency.
5 / 5Donna M
I like that they are always very communicative and have backup plans. They are very consistent and have quality caregivers. The provider has helped the most by being there 24/7 and being able to manage the different moods my mother-in-law has.
4.75 / 5Keri M
I like this agency provides excellent care for my mom. The aid provides excellent care on a daily basis.
5 / 5Bob W
I like that they have been responsive to my concerns. They are very sensitive to her needs.
5 / 5Brenda k
I like that the agency has caregivers that are perfect for the client. I don't have to worry about my mom at all with the caregivers.
5 / 5Marc P
I think they are attentive to his needs. They matched him well; he goes above and beyond. My dad has all positive comments about them.
5 / 5Norma C
I would recommend them because they have been very easy to deal with. It has been a positive experience because the aides have been really good for the most part.
4.75 / 5Craig E
I like that they are coordinated whenever there is an issue or if there is a schedule change. They are very good at communicating and the caregiver is great for the client.
4.75 / 5Diane S
I like that Assisted Living Services is responsive when recourses are needed. They are prompt to respond. They are there full-time. Compassion and I know she is in good hands, so I don't need to monitor all the time.
4.75 / 5Jim W
The agency had a lot of turnovers with aides. I would like to see consistency and quality with credentials. It had a good impact. They were able to take care of my mother's needs.
3.75 / 5David M
Some of the replacements are undesirable. Some of them aren't too bright. It had been life changing. I'm able to do things myself.
4.5 / 5David G
I've liked everything that they have to offer. They make it positive with the level of service, it is exceptional.
5 / 5Sandra S
They are friendly and easy to work with. They keep in regular contact with me and let me know about my mom.
4.75 / 5Christine T
I like that they're always very quick to address any communication that I have. They're very knowledgeable. They make my job a lot easier by being involved in the care. My mother-in-law has been able to stay in her house.
5 / 5Kim B
They are all very easy to work with. The caregiver is fantastic. It wasn't possible for me to quit my job and move in with my mom to give her 24-hour care. Because of them, I didn't have to. She gets along really well with my mom.
5 / 5Anonymous
This is my first choice in a care provider. I have two other agencies I used, but this is my best choice. When you do not have something and then you get it, you realize how much you benefit from it.
4.75 / 5Anonymous
They have been very helpful. It is very difficult to train someone over and over again.
4 / 5Mary M
I like that they are fairly easy to work with, and they have a good variety of things they can do. There is nothing they can do to improve.
4.25 / 5Anonymous
They could have more caregivers who have experience with dementia. I think they can have caregivers that are more understanding of people with dementia.
3.5 / 5Lynelle A
The agency has been very responsive, and they have been great at finding caregivers. They keep their eyes on my mom and they assist her with daily living.
4.75 / 5Lisa C
She has been with the same caretaker for a year and a half and she is absolutely wonderful with her. She helps her with her exercises. She gets her outside. The caretaker Lorraine helps her to read and do puzzles.
5 / 5Janet H
They were very thorough, they continue to check in every few weeks about my mom's care. My mother was nervous at first, but within the week she was very happy about the care she was being given. It gave her security.
4.75 / 5Nancy W
I like the quality of their providers and their timeliness in response. They could have better communication between the in-house care provider and me.
4.5 / 5Debbie C
The way we work together is a good fit. We don't have any problems. Everything is easy, and our caregiver has been very helpful.
5 / 5Kathryn B
They suited me up with someone who is absolutely perfect. We can talk. My children tell me that when she comes, she makes me very happy.
5 / 5Douglas G
The caregiver they provided was excellent. My father is doing a lot better. He is more mobile and can walk with a walker now.
4.75 / 5Randy W
I like the caregiver we have. She helps her with her meals.
5 / 5Todd Y
I would recommend them because I don't know anybody else, and I've had no problems. They make our lives easier because I need someone to be with my mom because she has dementia.
4.75 / 5Kathleen O
I like the person that is caring for my mom and she is exceptional. I like the communication between myself and the agency. The provider has helped me the most with maintaining my mom's daily life. My caregiver gives attention to my mom as if she were her mom.
5 / 5Christina A
I like that they're flexible and that everyone's very nice. They've helped me the most knowing that the client was safe at home.
4.75 / 5Patty R
They have good communication and responsiveness to my concerns. They have helped the most by allowing the client to remain independent at home.
5 / 5Anonymous
The agency needs to provide the handoff between providers when we switch so we do not have to train them each time. The agency has consistently provided persons to care for my father.
4.25 / 5Chris M
It took a minute to get a good aide. She is really good. She exercises with him.
4.25 / 5Karen E
My mother is pleased with the care that she is getting. They help her move.
4.75 / 5Lisa C
I have had an awesome experience with them for the past 2 years. I wouldn't be able to work without their help.
5 / 5Susan G
The caregivers we have had at the house have been good, and they are willing to work with us if things aren't going as we want them to. They have helped the most by giving us a little more freedom by providing really good care.
4.25 / 5Bob W
We are very satisfied with the agency. I know that they are taking care of her.
5 / 5Bob L
The staff that provides care for my sister are excellent. The caregiver is the best part about the services.
4.5 / 5Bridget G
I would like them to improve their communication. They help her the most by providing company.
4.25 / 5Kate W
I like that they're always very nice, and they check in to see how things are going. They helped by being very attentive, and they're always there.
5 / 5Rick T
I'd tell them that they're friendly people and caring. They desire to be helpful. My dad has dementia, and they're trying to make things easier for him. They don't lose their temper.
4.75 / 5Rose V
They were able to quickly to get the help I needed and the caregiver is wonderful. They check up on us.
4.25 / 5Mario R
I would like to see the agency have a little more engagement with the client. They can be more active with the client and more productive.
2.25 / 5Kathryn B
I like my caregiver's knowledge of the world. She is very smart and interesting. My caregiver does my shopping. I have problems with being constipated and my caregiver, who I consider my friend now, got me the gummy fiber things and bread with 8 grams of fiber in it and it has changed my life. She is very thoughtful. I had a problem and she solved it.
5 / 5Bob W
I would recommend this agency because they have great customer service and they send us good people. It's been a positive experience because of the caring and empathetic caregiver we have.
5 / 5Anonymous
They are responsive to me. They have assisted us in finding good caregivers.
4.75 / 5Anonymous
I liked the first aid they sent out to my mother. The caregivers help with including my mom in baking.
5 / 5Carl A
I like that they have quality caregivers. It's a live in 24/7 house care, and that is definitely helpful.
5 / 5Donald S
They have suited me with a wonderful aide. They provide care. The aide has changed my life for the better.
5 / 5Karen H
I like their service and follow-ups. They stay involved and the caregiver's and client's life and regularly checkup.
4.75 / 5Sarah H
They have good communication. We can trust the caregiver.
4.25 / 5Anonymous
They need to be more proactive to learn what the client's needs are. They are timely in adjusting our needs.
4.5 / 5David G
I would recommend them because of our experiences with the services. If it wasn't for them and bringing Liz into the home, my mother would not be in the home.
5 / 5Norma C
The office is very accommodating and easy to talk to. They care for all of her needs.
4.5 / 5Charles Z
I like that they are professional and well trained. They have helped me by taking care of my mom.
4.75 / 5Anonymous
They're caring and are good at what they do. They help out with my mother, and feel like family.
5 / 5Kathryn B
It's an excellent company. I was taken out to lunch by my aide, who thought I'd need to get out of the house. They tell me everything they would have to do if something happened. That is thorough knowledge. They think ahead of me. They send excellent aides every time I need them. They picked up on things I needed. They sent me someone else when my aide had surgery. They notify me if someone will be out sick. They kept sending superlative people after my aide was out for 3 months.
5 / 5Ellen C
I think their customer service is excellent and whenever there has been a question someone has always answered. The aide we have has been excellent and is a great communicator with my father and makes sure his needs are taken care of.
4.5 / 5Nancy W
They are easy to deal with, and they make sure there is someone available. By providing excellent and timely service.
4.5 / 5Anonymous
The girl that I have is wonderful. I can't ask for a better on. The aide does just about everything including taking care of me, including dressing me.
5 / 5Roseann
I like that they are very responsive to any needs that I have or my mother has. We have a fabulous caregiver who is amazing. They do everything they are supposed to do, but if my mother says she needs to call me, they take it up on herself.
5 / 5James C
They have good quality service. They make my life easier.
4.75 / 5Dan M
They treat you on an individual level, and they follow up. Our caregiver is very well-trained. The general manager visited my mom's home. People pick up the phone when you call.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.