Always Best Care Desert Cities
Always Best Care Desert Cities
We are a midsize in-home care agency providing companionship and personal care services, assisted living referrals and medical staffing in the Coachella Valley. Licensed by the State of California, our caregivers are registered with the State, background checked and FBI fingerprinted. We are credentialed by the National Assocation for Home Care
45150 Club Drive, Indian Wells, CA, 92210 92201 92203 92210 92211 92230 92234 92236 92240 92241 92252 92253 92256 92258 92260 92262 92264 92268 92270 92274 92276 92277 92282 92284
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
2025, 2024, 2023
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Jill S
The caregiver was very good, and it met her needs that she had at the time. It was supportive and it gave me freedom.
5 / 5Dale J
I really like the caretaker that I had. My caretaker is really sweet and very caring.
3.5 / 5Sandi S
I would recommend them because they are reliable, even when we have changes of caregivers. She would not be able to stay home without them.
5 / 5Raul A
I like that they have been so good about following up with how my care is going. I like that they have been very caring with me. My caregiver has been a very good fit for me, which I appreciate.
5 / 5Bill W
I like that they are very thorough and attentive. I am comfortable that she is in good care when I'm not there.
4.5 / 5Anonymous
I would have liked someone older. They helped me pack.
4.25 / 5Anonymous
There was one person who was very caring and attentive. The other who came and said there was an emergency and said she would come back, and she didn't come back. It was good to have somebody to watch my husband.
4.5 / 5Chris L
They are backup care and they are trusted to watch my son. It is a positive impact; it allows me to work when things come up.
4.75 / 5Anonymous
They work with me, and they have good caregivers. They are flexible as our needs change.
4.75 / 5John & Zona F
They respond quickly. They make things easier for people for taking care of my wife. They help with making meals. They pick up under clothes and general health care needs. They help with household needs.
4.5 / 5Kim H
Always Best Care can improve on the level of training that the caregivers receive. My experience has been positive because the caregiver is accommodating.
4 / 5Anonymous
I like that the people that have come have been really professional and dependable. There was one incident with one individual. Make sure caregivers have instructions or know what to do and what not to do.
4.5 / 5Robert M
They provided great service from the beginning. I have recommended them. They are always on time and are patient with my mom. They check in with me and ask for instructions.
5 / 5Barbara M
They are responsive. They have addressed any needs immediately.
5 / 5Stacy R
We have just had some caregivers come and then leave. We have a new person now so it's better. I like that they help with making sure that he is getting medication, and his room is tidy.
3.5 / 5Raymond K
They are good for the most part. They've been helpful for me by providing me with care services.
4.5 / 5Sue O
I like that they get right back to me when I have questions. They have just been kind and caring.
5 / 5Anonymous
I was frustrated with some of the staff. The services were very helpful to me.
4.25 / 5Lois 'Morgan' P
I like their attention to detail and their immediate response time. Her case manager is very caring and involved. They take the pressure off my father to always care for her.
4.75 / 5Peggy D
We had Stella, she was great. It depends on the caregiver. They provided the services and assisted with their needs.
4.5 / 5Gayle Lynn G
I like the professionalism of the staff. I have a broken ankle and hand I cannot get up to make food and do laundry, they have been great at finding people to assist me.
4.75 / 5Marjorie L
They return our calls. The caregiver is knowledgeable and kind with us.
4.25 / 5Christy W
I would recommend this agency because they get back to you if you need to talk to them. It has been a positive impact because I don't have to ask the caregiver to do anything, she just does it.
5 / 5Daryl M
I would recommend them because they listen to what the clients want. I am still alive, so it must be working.
4.75 / 5Sandra "
I would recommend them because I have been dealing with them for almost fifteen years. They have helped the most with personal items and cooking.
5 / 5Cori W
I would recommend them because they were very reliable and professional. They helped the most because they were on time and very helpful.
4.5 / 5Shiela K
I would recommend them because the caregivers they send out are very personable and comforting. It depended on the caregiver that was here. The first caregiver was an angel and helped us out as a family. Janie was the first, and Devon was more experienced in helping us realize that he was dying.
5 / 5Sandi S
I like the communication with the staff at the office and every caregiver has been great for my mom. It's a necessity for them to be here to care for my mom in her staying independent at home and allowing me to get the things done that I need.
5 / 5Ernesto A
I liked the manager that I dealt with, he was fantastic. They could have been more positive if the workers did what they said they could do.
4 / 5Tina S
The caregiver is very good and dependable. My mom likes most of them. They communicate well. They are on time and dependable. They are pleasant. They ask if there is anything they can do.
5 / 5Arline D
They were very prompt with making the arrangements we needed. They have great communication. The services were only for 1 day but they were very helpful. We will definitely use them gain if needed in the future.
5 / 5Brett H
The agency has sent some nice people here. The caregivers help me get some work done when needed.
4.5 / 5Robert M
I think that they are super responsive. It has been immeasurably awesome. Without them, I couldn't manage her day to day.
5 / 5Martha B
They are very helpful. They help me get better.
4.5 / 5Barbara D
They were consistent. They are reliable.
4.5 / 5Kenneth G
I liked how nice the staff is. The agency could have assigned more hours to my loved one.
4.25 / 5Anonymous
The quality of the people from Always Best Care is great! The caregivers are quality as well. They help out a lot. Eating, bathing, and cleaning the home when needed.
4.5 / 5Betsy S
We have had our caregiver for years, and she is like a family member. Our caregiver really cares about my mother as if she were her own.
5 / 5Richard W
I'd like them to be knowledgeable. I'd like for them to contact me about who will show up. They've communicated with me well. Sandy requested feedback about the caregivers.
4.25 / 5Claire G
They are very reliable, and they are good at sending substitutes. I like that they try to accommodate her needs.
4.75 / 5
About This Award
Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.