
A Place at Home – West Valley Region
A Place at Home – West Valley Region
1300 S Litchfield Road, Suite 100-C, Goodyear, AZ, 85338 85338
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Agency Rating
Rummy L
They could improve communication. It has a significant impact and the services help a lot.
4 / 5Michael H
The caregivers are amazing. The caregiver just does the care for my husband, and that is helpful.
4.5 / 5George B
The person that I had to come to help George was wonderful. She would do what she was supposed to do. The caregiver's workability was great and never late. She had a way to talk with George.
4.5 / 5Charlotte G
That the caregiver assigned to me was helpful and I appreciated that. They come and change my bed and take me to the store.
5 / 5Steven Y
They need to not make changes without asking us first. They help me by caring for him and giving me peace of mind.
4.5 / 5Charles C
When they call off sick, they send a substitute but they never show up. The agency has given me a good caregiver to make my experience positive.
3.5 / 5Raul G
They need to improve on the professionalism of the people. They do not have professional people. They need to train them better. It's like they just hire anyone. They need to teach the caregivers how to clean.
1.75 / 5Regina V
Consistency would be great and communication is a big factor. The employees are great, but we don't have communication with them. No one likes to have someone new come into their home all the time. Consistency is key.
1.5 / 5Gary T
They are not paying the caregiver. She is here every day and visits.
2.75 / 5Scott D
I like the lady that comes and help me. It relieves a lot of things off my plate.
5 / 5Peter H
I have received outstanding care from them. With their help, I can keep my attitude positive and stay happy.
4.5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.