
Touching Hearts at Home – Elmhurst
Touching Hearts at Home – Elmhurst
Touching Hearts at Home offers an array of home care services for seniors, people living with medical conditions or disabilities, those in transition from hospital to home, and anyone over the age of 18 who can benefit from the help of a professional Caregiver.
110 E. Schiller Street, Ste 230, Elmhurst , IL, 60126 60004 60005 60007 60008 60012 60013 60014 60016 60018 60021 60033 60034 60039 60050 60051 60056 60067 60071 60072 60074 60081 60097 60098 60101 60102 60126 60142 60148 60152 60156 60169 60173 60180 60181 60193 60194 60195 60514 60521 60523 60525 60526 60527 60558 60559 60561
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- Check
- Long-Term Care Insurance
2025, 2024
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Maggie G
I like the communication from the office. I can't think of anything they can do to have a greater impact. I appreciated that they are here on time, and they remember her birthday.
4.5 / 5Helma P
The agency is very helpful, accessible, and sends quality people. We did not have to worry about the client's safety at all when we were gone.
5 / 5Alice T
I like that they are dependable. They seem to have a lot of humanity and they are very nice. The caregivers help by showing up when they are supposed to. They are not all the same.
5 / 5Sean B
I have already recommended them to others. I really liked the first interview that we had with them and how they took time to get to know our needs. Our caregiver put together a behavior schedule.
5 / 5Margaret H
I would like to have a personal interview with the person who is coming, rather than just meet them on Zoom. I think as a whole, they need better preparation for the person coming in.
3.5 / 5Sharie S
Jeff has had a great approach and been very responsive to our questions. We are impressed that both owners stop by to check on my mother-in-law. They have found the right caregivers for us. She is very comfortable with the caregivers. She can't drive and needs companionship. We need eyes on her all the time.
4.75 / 5Anonymous
The first three caregivers were terrible, and I'm on my 4th with them; we are hoping this one works out. Someone is there with my father all the time; and that helps.
3.25 / 5Barbara R
I like the good communciation, good care, they are kind, and they are very well trained. It is very helpful to me.
5 / 5Martha T
The agency has been really responsive to us, and they quickly found a match for us. I feel that they have really dedicated caregivers who are able to go above and beyond. They are able to provide more care than we need. They are very kind and compassionate. They do bathing and toilieting, and they make sure she is safe going up and down the stairs. The agency and the caregivers offered good guidelines on how to handle the care of my mother.
4.75 / 5Maryanne B
I just have been really fortunate to have the best caregiver. If she is not able to come, they found someone to cover for her. They are very respectful with their staff. They are very professional. I don't know what I would do without her. She helps me understand things. I couldn't get without her.
5 / 5Maureen B
They are very easy to work with, and they take care of everything. If someone is unable to come in, they had the office lady come over to cover. They react to everything well.
4.75 / 5Donna P
I get a lot of help from them. They are always on time. The caregiver is pleasant and clean.
5 / 5Renee R
I think the women we have is dependable, efficient, and does a great job. Evelyn, the caregiver, shows a lot of initiative.
5 / 5Jane G
They have been cooperative, and they listen to our listen our needs. She is able to stay in her home and doesn't need to go into a facility.
4.25 / 5Mary P
The person we have now is outstanding. She deeply cares about him and his health.
4.75 / 5Sharon D
I would recommend a friend because John has been responsive and helpful. The women they found to help my mom is always available.
5 / 5Peggy C
The agency did a nice job of interviewing us to determine what actual needs were and matching us to someone that matches that. The agency has been helpful in freeing up sometime for my moms care takers and knowing she is safe at home.
4.25 / 5Charles D
I like that they have been personable. The owner lives on my block. They gave me Rosie who was a gem. Jeff called to see how things were going.
5 / 5Anonymous
Everybody is kind and does things right. They try to get caregivers here when some do not show up.
4.5 / 5Robert "Bob" P
I like they were easy to work with. They usually return my calls. They would solve if we needed more coverage. Sometimes more training with dementia can help.
4.5 / 5Rich P
I like that they are available if I need to talk to them, and the person who works with me is terrific. Tomorrow morning, the caregiver will go to Walmart for me and pick some things up on her way in.
5 / 5Renee R
I would recommend them because they are very accommodating and efficient getting together when we needed it. They have been very forthcoming about everything.
5 / 5Rich P
I like everybody and everything. They have provided me with the proper caregiver.
5 / 5Kelly R
I like the caregiver in particular. She is fantastic. They have been critically helpful. He is in a wheelchair, and she helps with all of his transitioning.
5 / 5Rich P
Their service has been outstanding. I enjoy and need the services.
5 / 5Rickey T
I recommend it because I have not had any problems. The most helpful has been the worker coming to work.
4.5 / 5Sean B
I like the communication. I can go to work.
5 / 5Lynn M
The help is very kind and considerate. They are always here, and they know what needs to be done.
4.5 / 5Carol G
They were nice and did whatever I needed them to do when I asked. They were here on time, which is very important.
5 / 5Grace S
I like that they are providing the service. In general, it has been helpful.
5 / 5William "
I think they did a good job matching the caregiver to my mom's needs. Maybe have some specialist, or special training for someone with advanced Alzheimers.
4 / 5Bob F
I like that most of the caregiver I have met are personable and interact well with my father. I like that they have been taking care of my father on a regular basis, it saves my bother sister and I time from having to do ourselves.
4.5 / 5Jennifer W
I like that they have offered me 24-7 care, and they can substitute when that need arises. The caregiver can do more things with my father.
3.75 / 5Joe S
They are very easy to work with. They are nice people. They are supportive and help out as much as possible.
4.25 / 5Mary C
I think they send good-quality caregivers. They make sure someone is here, so it helps to free up time for me.
5 / 5James V
I like that they are very flexible. I like that the caregivers help with patient care.
4.5 / 5John O
I like that they are communicative. They have provided good care for my parents.
4.75 / 5Jim M
They are professional, and they seem to care. It helps him to survive in his own home.
4.75 / 5Vanessa C
Tammy is responsive and he manages the caregivers and is always able to get a substitute if necessary. Tammy helps with everything like showering and eating.
4.5 / 5Bob S
I love the girl that they finally sent, she is a sweetheart. I have no problem with them, they are taking care of my sister too.
4.75 / 5Karrie M
I like that the caregivers have been outstanding. The agency has matched the right caregiver with us.
5 / 5Maureen B
They are very responsive and very helpful. The caregiver is very friendly and talks basketball with my husband, so she's very kind.
5 / 5Kathy B
My wife needs the help and we like the caregiver. It has helped my life quite a bit.
4.5 / 5Anonymous
I liked that the helpers were very good, and their rates were reasonable. They had one occasion where the relief worker didn't show up on a Monday morning. So that caused a lot of stress for me and my dad.
4.25 / 5Anonymous
I would want them to improve on consistency. They have helped the most with everything they did to provide care.
3.75 / 5Anonymous
They could've improved with everything. They didn't give me any care, they just cut me off and didn't cover me for continued service. They could have been more kind and fair towards their clients.
0.5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.