
Assisting Hands Home Care – Arlington Heights, IL
Assisting Hands Home Care – Arlington Heights, IL
Assisting Hands Home Care® grew out of a desire to provide older adults with the option that most people prefer – to remain independent, safe and comfortable in their own homes. Assisting Hands® is a locally owned home care agency that emphasizes exceptional customer service and highly personalized in-home care.
1020 S Arlington Heights Road, Ste 2SW, Arlington Heights, IL, 60005 60004 60005 60016 60025 60062 60070 60090 60093
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- CreditCard
- Check
- Veteran's Assistance
- Long-Term Care Insurance
2025, 2024

Best of Home Care
Top 100 Leader in Experience
Awarded to the top 100 agencies with the highest Overall Satisfaction (OSAT) scores.
2025, 2024
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Ross K
I would recommend them because they are very accommodating and understanding. The agency has been there for my mother and allowed her to continue her recovery to make our experience positive.
5 / 5Nicki C
They have thorough communication. They found the right caregivers for my father. They are easy to work with. He is eating better and he can go through his daily activities with dignity.
5 / 5Marjorie N
I like that they try to accommodate me as much as possible. They are very helpful. Everything has worked out nicely.
5 / 5Anonymous
Whenever they came, they were very good. They helped me get my problems taken care of.
5 / 5Alfred C
The agency does quality work. The caregivers helped with cooking and getting out of bed.
4.5 / 5Susan S
The agency is very hands-on, and the person who is helping us is awesome. It keeps the client occupied and helps me get things done.
5 / 5Marjorie N
I like this agency because I like the caregivers. Most of them are easy to work with. I only use them for transportation. I don't use them for in home care. I have to schedule things ahead of time. I rely on them to transport me to where I need to go.
4.75 / 5Lorraine D
They have good people. They make my life easier by being here.
4.5 / 5Kelly K
They have a good scheduler. She comes on time.
5 / 5Anonymous
They're very hands-on, and they answer any of your questions. Their caregivers really take care of their clients. They're very helpful with my mother, and they keep her company.
4.5 / 5Victoria J
They are very attentive and supportive. They follow up on the therapy that my mom needs to get done. She looks forward to it. It is the support we need right now.
5 / 5Anonymous
The agency is very receptive to any issues. I feel safe with the agency, and the services let her stay at home.
4.75 / 5Daniel A
Daniella allowed us to see the agreement we were going to sign before we were going to say yes. None of the other companies would do that. We have been very happy with Susan and Vera.
5 / 5Anonymous
The caregivers are always on time as well as helpful. They treat me with respect and are always ready to help.
5 / 5Rachel G
I like that the agency is helpful. The provider helped her the most with daily life stuff.
4.5 / 5Kathleen M
The caregivers were outstanding. They provided care for husband overnight.
5 / 5Ross K
They provide me with peace of mind. They are there, I appreciate that they care for her, and they are letting her get back to her life.
5 / 5Mary S
They are reliable, they leave on time, and show up when they are supposed to. It helps immensely, and interact with him.
4.75 / 5Sue V
I met a lot of the people, they are nice and seem to do a good job. They are reliable, and they always come when they say they're going to, when I ask for things to be changed they always accommodate. They care for my dad and since they care for him, I have to do less.
5 / 5Vincent A
I was out of town and didn't have to worry about my husband being cared for. The caregiver was mainly here because my husband needed to take his medication and eat properly. He's diabetic. Everything went well.
5 / 5Janice J
They're friendly. They were accommodating with scheduling. You could provide a caregiver at the last minute.
4.5 / 5Lorraine D
I like that they are dependable, and they are interested. They have helped her by being considerate of her needs and taking care of her.
4.5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.