
Touching Hearts at Home
Touching Hearts at Home
Our agency is the premier non medical care giving company in the Erie and Niagara county region. We pride ourselves on our client centered approach to home care. We strive to serve our clients and their families in the most interactive and supportive manner. We are available 24/7/365!! We are the heart of Home Care.
100 College Parkway, Suite 210, Williamsville, NY, 14221 14001 14004 14026 14031 14032 14043 14051 14052 14059 14068 14072 14075 14086 14102 14120 14127 14150 14201 14202 14203 14204 14206 14207 14208 14209 14210 14211 14212 14213 14214 14215 14216 14217 14218 14219 14220 14221 14222 14223 14224 14225 14226 14227 14228 14261 14303
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
2024

Best of Home Care
Top 100 Leader in Experience
Awarded to the top 100 agencies with the highest Overall Satisfaction (OSAT) scores.
2025, 2024, 2023, 2022
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2021
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2021
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
John M
I like that the care I'm receiving from them is efficient. The care I'm receiving is what I need and makes things better. It allows me to have some time freed up because the caregivers are doing things that are harder for me to do.
5 / 5Judy V
They come, they are supposed to come, and they are efficient. I like the caregiver. She puts things away quickly.
5 / 5Matthew B
The agency is professional and provides warmth. The agency provides me with a patient caregiver, and they are good to their employees,
5 / 5Ron D
They provide excellent services. She went over and beyond what was needed.
5 / 5Anonymous
I noticed when they sent my bill and they had a gas mileage there and I was not too happy about that. They could make my life easier just being there if you need them.
3.25 / 5Paula S
I liked that they were easy to set up and they showed up. It served what I needed.
4.5 / 5Cornelius a
I like that they show up when they are supposed to show up. They are giving my parents the care that they need, so I can continue to work myself.
5 / 5Kate B
It has been a rough start. I would like to see them have more communication in a timely manner. I think we have worked it out, and I am getting some good responses now, but it was bad there for a while. They have finally got two great aides, and all I can do is pray that they stay.
4 / 5Bruce C
They do everything that needs to get done. She cleans up the house really well.
5 / 5John M
I like that they're able to adjust to my particular needs and they fill them well. They're responsive. My caregivers have had a positive impact because they help me be able to just keep going.
4.5 / 5Christine H
I like that the aide was very competent. Its very helpful. I liked that Brenda was able to take me where I needed to go when I needed something from the drug store and to my doctors appointments.
4.75 / 5Anonymous
I like that they are on time and taking very good care for her. I am very happy with them. Across the board I have been happy. I was another agency and they are like day and night.
5 / 5Linda M
They would follow up with us and were very accommodating. If he we had a longer time with the caregiver, it would be a higher rating. My parents were only here for a month before we put them in an assisted living facility.
4.25 / 5Melissa G
I already recommended people. It was a huge improvement in my life.
5 / 5Desiree D
They are easy to work with. They have been very receptive to any concerns we have. They are always there for us.
5 / 5Linda R
Touching Hearts at Home can improve on the billing part. They are trying to rectify it. She is very dependable.
4.5 / 5Dr. John N
They are caring and respectful. They care about what my dad's needs are. They go with him to doctor's appointments and run errands.
5 / 5Matthew B
The people I talk to are friendly and nice. They sent me a trustworthy aid.
5 / 5Linda F
I needed more information about the company when we first started with them. The agency keeps me updated if anyone can't make it.
4.25 / 5Betsey L
It helped her get around, they were able to take her to doctor appointments and clean her apartment.
4 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.