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Touching Hearts at Home

Touching Hearts at Home

Our agency is the premier non medical care giving company in the Erie and Niagara county region. We pride ourselves on our client centered approach to home care. We strive to serve our clients and their families in the most interactive and supportive manner. We are available 24/7/365!! We are the heart of Home Care.

100 College Parkway, Suite 210, Williamsville, NY, 14221 14001 14004 14026 14031 14032 14043 14051 14052 14059 14068 14072 14075 14086 14102 14120 14127 14150 14201 14202 14203 14204 14206 14207 14208 14209 14210 14211 14212 14213 14214 14215 14216 14217 14218 14219 14220 14221 14222 14223 14224 14225 14226 14227 14228 14261 14303

Phone:

Phone number unavailable

Zip Code: 14221

State: NY

  • Alzheimer's Care
  • Companion Care
  • Housekeeping
  • Dress & Grooming
  • Laundry
  • Bathing
  • Mobility Assistance
  • Medication Reminders
  • Respite Care
  • 24-Hour Care
  • Eating Assistance
  • Exercise Assistance
  • Safety Supervision
  • Transportation
  • Hospital Discharge Assistance
  • Prescription Pick-Up
  • Doctor Visit Companionship
  • Grocery/Errand Assistance
  • Hospice Support
  • Check
  • Veteran's Assistance
  • Workers' Compensation Insurance
  • Long-Term Care Insurance

2024

Best of Home Care

Top 100 Leader in Experience

Awarded to the top 100 agencies with the highest Overall Satisfaction (OSAT) scores.

2025, 2024, 2023, 2022

Best of Home Care

Leader in Experience

(Formerly Leader in Excellence)

Awarded for superior client & caregiver satisfaction ratings.

2025, 2024, 2023, 2022, 2021

Best of Home Care

Provider of Choice

Awarded for outstanding client satisfaction ratings.

2025, 2024, 2023, 2022, 2021

Best of Home Care

Employer of Choice

Awarded for outstanding caregiver satisfaction ratings.

Agency Rating

  • John M

    I like that the care I'm receiving from them is efficient. The care I'm receiving is what I need and makes things better. It allows me to have some time freed up because the caregivers are doing things that are harder for me to do.

  • Judy V

    They come, they are supposed to come, and they are efficient. I like the caregiver. She puts things away quickly.

  • Matthew B

    The agency is professional and provides warmth. The agency provides me with a patient caregiver, and they are good to their employees,

  • Ron D

    They provide excellent services. She went over and beyond what was needed.

  • Anonymous

    I noticed when they sent my bill and they had a gas mileage there and I was not too happy about that. They could make my life easier just being there if you need them.

  • Paula S

    I liked that they were easy to set up and they showed up. It served what I needed.

  • Cornelius a

    I like that they show up when they are supposed to show up. They are giving my parents the care that they need, so I can continue to work myself.

  • Kate B

    It has been a rough start. I would like to see them have more communication in a timely manner. I think we have worked it out, and I am getting some good responses now, but it was bad there for a while. They have finally got two great aides, and all I can do is pray that they stay.

  • Bruce C

    They do everything that needs to get done. She cleans up the house really well.

  • John M

    I like that they're able to adjust to my particular needs and they fill them well. They're responsive. My caregivers have had a positive impact because they help me be able to just keep going.

  • Christine H

    I like that the aide was very competent. Its very helpful. I liked that Brenda was able to take me where I needed to go when I needed something from the drug store and to my doctors appointments.

  • Anonymous

    I like that they are on time and taking very good care for her. I am very happy with them. Across the board I have been happy. I was another agency and they are like day and night.

  • Linda M

    They would follow up with us and were very accommodating. If he we had a longer time with the caregiver, it would be a higher rating. My parents were only here for a month before we put them in an assisted living facility.

  • Melissa G

    I already recommended people. It was a huge improvement in my life.

  • Desiree D

    They are easy to work with. They have been very receptive to any concerns we have. They are always there for us.

  • Linda R

    Touching Hearts at Home can improve on the billing part. They are trying to rectify it. She is very dependable.

  • Dr. John N

    They are caring and respectful. They care about what my dad's needs are. They go with him to doctor's appointments and run errands.

  • Matthew B

    The people I talk to are friendly and nice. They sent me a trustworthy aid.

  • Linda F

    I needed more information about the company when we first started with them. The agency keeps me updated if anyone can't make it.

  • Betsey L

    It helped her get around, they were able to take her to doctor appointments and clean her apartment.