Katherine J

I like their communication. It's allowed me to go do other things for a while and not worry about her.

Ruby M

They keep us informed. They have helped the most by keeping me informed.

Lana D

I have some caregivers who just don't care. It gets me the help that I need.

Robert W

I think it is hard for anyone who has employees right now, but I would prefer to get one or two people coming it always. We have people who do not show up on time, and I get calls about schedule changes and shifts not being able to be staffed. I do think that they are trying one caregiver that has often come he likes the least, and we finally got her removed from his care.

Anonymous

I would prefer that the caregivers arrive on time. I enjoy that I have company and someone to take me to my appointments.

Irene C

She is prompt and likeable. She does a good job and friendly. My mom is comfortable. She helps her in the shower instead of me.

Malina P

They do a good job at having quality caregivers. They engaged with the client, so she could stay at home longer.

Anonymous

I like their responsiveness, responsibility, and the hospitality that is given to the client, they are supported. For this client, she really needed support in other areas that were what the team does for clients. For the needs of shopping or cleaning, it really benefits the client so she can grow and meet her ADL. It is needed for the client.

Mauryne O

They are responsive.

Prudence K

I like the quality of the caregiver. They have been accommodating to my schedule.

Robert S

They've been good to me, so I can't really complain. They talk with me when they take breaks, and I like that. They could make my life easier by giving me a million dollars.

Catherine L

They are sweet and kind. They visit with me and tell me like it is.

Courtney A

The nursing facility has been good. I'm only satisfied right now because I have a caregiver that I like. Before that it was a mess. They don't keep their word and they hire anybody. They can improve on the people they hire. They need to pay for things that the employees break inside of the client's homes. I put in several requests over the last few years, and they haven't done anything.

Alan G

Sometimes they don't do what they are supposed to do. We need the service, but some of the people are lazy and don't want to do anything.

Tara W

I already have recommended. It means everything to me to have help.

Colleen B

I had an issue with the scheduling so they could improve their scheduling. My caregiver has helped me keep the house cleaner.

Marcia Z

They could provide more hours. They come every day, which is helpful. Mita and Margaret both help me a great deal.

Mary L

I think they do a fairly good job, but not perfect. I would be lost without them.

Anonymous

I haven't had consistent caregivers and understand the turnover is high. The last caregiver left the dishes crusty. I only have 5 hours a week and it makes it harder to get things done.

Mary B

They have good workers. They make things easier. They help get my sister out of bed.

Susan F

I like that the people have been really nice. The most helpful has been that most of the caregivers are ladies.

Carol D

I had some issues with the communication about my mom's needs, as well as the cost. What I saw was the client's health improved.

Nellie S

They are good, and I'm happy with the service. It has had a positive affect.

Jan M

I like that they get me someone right away. The most helpful has been me finding two caregivers that I like.

Karnetta A

It's much better now, it was a rough in the beginning. I like that they come and follow the list instead of constantly asking me what they want me to have them do. If its dirty they clean it up and put things back where it goes.

Mary J

I like New Horizons In-Home Care Solutions because they follow the protocol. The services are helpful because it helps me do normal things with a friend.

Shirley F

After talking to my healthcare person, maybe more organized on the scheduling. If I was able to contact one of my caregivers, I would love that.

Anonymous

The accessibility of people who do staffing and scheduling has been good. I also like that they are in sync with Medicaid. This service is pretty much the best there is in this area. They have staffing problems, and they can't always schedule people to come to the house when we need them, and that is a big concern.

Sandra D

I'd tell them when they need help that everyone is very nice, and they try to set you up with somebody to help you. I can call them and say I'm not happy with a caregiver, and they can find me another one. If I don't understand a phone call, I hand it to Katie, my caregiver, and she takes care of it.

Theresa W

I would recommend them because you get a good caregiver, and she does everything for me. They call in case there is a caregiver sick or something. They have helped me the most by showering and dishes.

Emma M

It was a very sudden thing to happen, and someone came a few days later to start services. Both ladies were lovely, and they stayed by my mom's side. They were very supported. I needed it. The provider made sure someone would be there for my mom. I wouldn't have gotten any sleep if the caregiver hadn't been there.

Brett B

The housekeeping wasn't very consistent because they would change housekeepers every week and I had to explain what help I wanted from each of them. I would've liked more consistency in the beginning, but it did eventually get worked out. I didn't have any issue getting along with anyone, I just did not like having to explain what I wanted each caregiver to do, and it was weird for me to ask for help because before this I was a very able-bodied person. The impact was good because it helped me with tedious tasks that I was unable to do myself.

Sandra D

What I like the most about the agency is that my caregiver's has been awesome, she really cares about me and does her job well. The caregiver makes my meals.

John B

Based on the company themselves, not the people that came here, it would be a one. They could come and talk to us in our home about their grievances. They could have communicated with me, and they didn't. That was the biggest grievance I had. I had to go out a couple of times a week to care for my own father. On the last day, I was getting my husband in the car because I could tell that we weren't getting anyone.

Monika R

Everything. They are on time when they're supposed to be. The workers come in with a uniform with a name tag on the side. I am happy with the lady I have. Anything I had needed done; she has done. Housework, taking me out, going for a walk.

Mauryne O

I like that they got us a good caregiver. She helps by providing companionship.

Christina K

I like that they are organized. They help by doing everything I need them to.

Robert S

The caregiver does a good job. They made my house nice and neat, they made it easier for me.

Deborah D

They need better communication between me and the office. My worker gets along with me very well.

Wayne W

The caregivers that are spending time with my dad are really good at what they do. They are extremely flexible and loving. My dad would not be able to stay home without New Horizons offering care for her.

Nancy G

They are caring and they are all very interesting people. It helps me the most by communication. They help me understand.

Ruby T

We can't have each other's phone numbers. The gals that I keep are very good. They do all kinds of different things. I talk about what needs to get done on Monday and throughout the week we get it done. They take the garbage cans out, and do little things. Thursday and Friday are dusting, cleaning, and vacuuming, and Saturday is the day I can go shopping if they have a vehicle. Sunday we get up early and try to make it to church or watch it on youtube. We fix meals and do dishes.

Prudence K

I like their response to staffing changes, and they are reliable at replacing people and services as needed. They can keep doing what they are doing.

Katherine A

My caregiver is very helpful. I would highly recommend her. They have sent people that have been helpful to me. They help me get organized and clean.

Colleen B

They could have better communication. They've made my life easier.

Judith W

I really like my caregiver, Grace. She does wonderful work for me. I wouldn't be able to get groceries or things without them.

William C

I liked the attitude of the workers. Two separate girls on two separate days. Attitudes were fresh and positive. It freed my time up so that I could continue other things I needed to do at my own home.

Jean W

I would recommend them because they are constantly keeping me informed of things and making sure I have someone to take care of me. They have made a great impact on my life, because 80% of what they do, I couldn't do on my own. They are a great help.

Alma T

I would recommend them because they are prompt and they do what you ask them to. I haven't even thought about it.

Judith D

They are on time. They do things that you are not able to.

Beverly M

The care that we get is excellent. They help the most just by being here.

Tammy S

They could send the same person instead of a different person. They always find someone to replace someone if they can't show up.

Howard P

When it comes to housekeeping we get by, but its not ideal. I like them. The dishes get done. I can't do housework, I spend most of my day in bed. Just having them clean the kitchen and vacuum is incredibly helpful.

Henry M

They are super available, and they match perfectly with my son. Helping him with developing a sense of independence.

Catherine L

They do what they say they are going to do. She hasn't been getting the care she needs. There have been too many changes.

Ryan H

I haven't had issues with the agency yet. They have been able to help my dad out.

Anonymous

My mom seems to really like her ongoing caregiver. The caregiver offers her companionship.

Anonymous

The quality of the care I received is good, and I would recommend that, but the company's communication is very poor. Because of the lack of communication, it makes it hard to recommend the company to anybody. The most helpful part is that I'm able to get out of the house.

Larry C

The matching up of the caregivers could be a little better. We have had several caregivers and some are not good at all. I wish more caregivers knew how to better assist someone with a stroke.

Stephen K

They have been extremely difficult to get a hold of on the phone. Other than that they have been very good. They have experienced caregivers and paid attention to what I asked for. She takes him on walks and goes bicycling with him. She will help him rake the yard. She allows him to do things while making sure he is being safe.

Robert A

They are very communicative and seem to care a lot. They provide companionship and go out together.

Brian L

I would recommend them because they have high quality caregivers. They have provided care for my father, mother, and my brother. They've taken a burden off me to make my experience positive.

Kathryn H

I like that they keep us informed on shift changes and stuff. The showers have been a huge help.

Maggie C

The people that work with Maggie are very good. Our daughter has multiple disabilities. They are instrumental in helping her with her physical and mental health.

Nellie S

I like that if we have any issues, we can call and they help right away. Having them helps us to know that things for Nellie are taken care of, and she's taken care of.

Shirley F

The care I have received is exemplary. They are very encouraging and supportive. They have helped me feel comfortable in my home. He even helps me with my computer.

Tammy S

Just people coming in are nice, knowledgeable, and know what they are doing, Just make it where they come in, like more hours.

Roberta M

They furnish the type of people they need. They show up on time. They do what is asked of them.

Patrick G

They need to work on the turnover rate. They are nice to him.

Mark L

I would recommend them. They could have a better system to set up someone with a permanent caregiver. Everything they are doing is helping me.

Quintin K

I like that they are consistent and don't call out and flexible with my children and help them hit milestones. I like that they gave him a place to talk where he felt safe to open up, and they gave him the respect of treating him like any other person despite his disabilities, and they were trained well.

Theresa W

The agency calls if someone is sick and are friendly. It is hard for me to do a lot of stuff, so the providers help.

Phyllis P

I like that everyone is friendly. They have helped her with everything because she's in a wheelchair.

Katherine A

I like the girl they sent me; she is very helpful, she takes me places, and we sit and talk a lot. I like that. They have helped the most by giving me someone to talk to and be with me. It helps me not feel so isolated.

Jennifer R

They probably need more help. They've helped me a lot by going to the store for me. I had 2 hip replacements.

Marianne M

I appreciate the service, follow-through, and communication. They've provided me with an outstanding caregiver.

Brenda F

I like that they call if they are sending someone different. They do a very good job.

Alice C

I like the fact that I have been given good care at home. I like that the office staff keeps in touch with me during the whole process.

Wayne W

We've been trying to get regular people to come in, but we can't seem to find anyone. I would say it is pretty impactful, but they aren't here daily.

Sarah B

The agency has been wonderful. They take care of whatever I need. All the caregivers have been good. The service is very helpful. It allows me to get everything done.

Debra S

I am very happy with service. It is very easy to sign up. I am very happy with the care I received. I couldn't get by without them.

Julia D

I like everything but I wish they came more often. They are very patient with my husband.

Nancy G

I get great service. The agency has good communication.

Patsy E

The agency needs to improve their scheduling and their ability to listen to the families about their needs. The service helped my husband and I in caring for her. They could have a greater impact by listening to the family more and reach out more to see if anything has changed.

Suzanne J

My caregiver is always on time and does the best she can. It helps me a lot, but I don't have enough hours. She washes my hair, does the laundry, and cleans.

Janet J

There could be a little more contact. Everything is going great. The girl who is coming in is very good.

Judith D

I like that they provide good care. It's been very helpful for my son since he would care for her before, but now he's able to rest.

Anonymous

They could train the workers to do thorough and complete jobs. They have sent workers continuously.

Tresa S

I like that this agency has given me caring aides and I've gotten really good care from them. The agency has made my experience positive by helping me with showers and helping me improve and recover.

Sharon H

I would recommend this agency because they've met out needs. It has been a positive impact because the caregivers give her more stimulation in the day. That's helping her thrive.

Linda G

They try hard. I got a new caregiver 6 months ago and she told me that she doesn't do simple things like wiping down the base boards. I have window that not difficult to clean and she said she doesn't do that. They should do what needs to be done, this is not difficult. They are supposed to do that as this is a caregiving agency. She said the next time she came, she checked with the agency and they said she didn't have to, This is not normal. Seniors and disabled service spays for the clients they have. I had the feeling she's never been a caregiver before. She is kind of a Diva but she is good at what she does. I figured they told her she didn't have to do this because they don't want her to leave. They should do some housekeeping such as wash the window or wash the base boards. There has to be some flexibility there. She has this I don't this and that and I have never run into this. I never complained about this because I'm afraid she will have an attitude and I don't want this to interfere with what a good

Lisa O

They are on the ball. I like when my care provider calls to tell me she will be late. They call and clarify with me. She takes care of me and I am first on her list. She takes me shopping, we also go out and about once in a while.

Kathryn C

They provided nice caregivers and did a good job. They are responsive in replacing a caregiver who doesn't connect with my wife. They are flexible.

Carol D

They take calls quickly and get replacement caregiver Going from being normal to being in a wheelchair now, it was very difficult for me. They're very caring and make me want to live life again.

Richard S

I really like the caregiver that I have. The in home care is a great help for me.

David P

I am totally happy with New Horizons. It seems like everybody pays attention. Its a great thing because they're are a lot of things I can't do so it helps out in a lot of ways.

Edwin K

Generally a good service. I have had one person who walks in and can see exactly what is going on, and she knows me so well. I couldn't live without it.

Anonymous

They need to handle their calling better because they don't have enough people to answer the phone. They make my life easier. Everything runs smoother. The caregiver teaches me things. She comes in and takes over, and I love that.

Nancy W

The schedule change goes smoothly. They work with me well. They socialize with her.

Anonymous

I have never had real problems with them, but I have had a lot of little things with the schedulers or the administrators because they always seem to be a little rattled. The caregivers are great, though. Sometimes they send two caregivers at a time, or they don't send anyone. On the days that I don't have a caregiver, I struggle, just taking care of regular daily stuff that my caregiver does for me.

Sandra C

I like that if my caregiver cant come, they will have someone else come. My caregiver has had a positive attitude.

Micheal E

I recommended someone because of the seamless process. I told them that the agency handles all the scheduling. It was rocky getting things set up. The caregivers changed frequently. Once we got settled with a caregiver, things started working out.

Kathryn H

I would like them to give us better knowledge of who they are sending out here. They could make life easier by letting us know who is coming out here.

Jacqueline P

If there is a problem they solve it quickly and the staff is good I can't do anything for mysefl these days. The staff is talented and thinks about the patient's needs. They are good for seeing what I need to do.

Susan M

I have had to call to cancel people, and they would not tell the caregiver. They can make my life easier if they can just come at eleven to three.

Maria H

I think that their training needs to be better. They say they're trained. We don't want other caregivers coming. Normally, they would replace that caregiver, and we don't want that. With her care, things are good. It had an impact. She takes her shopping. She helps with budgeting and banking.

Frances M

Their communication is great. Sometimes I get 2-3 phone calls a day so I appreciate the communication, although it can be overwhelming sometimes. They do a good job in managing her less-than-positive attitude.

Michael P

I like that everyone they have sent has been very polite and willing to do whatever he asked. It helps him a lot. It has made his life easier by having someone there to help him with stuff.

Anonymous

The communication could use improvement as well as scheduling. The care manager seems to be combative. She has someone with her 12 hours a day. She couldn't live without them.

Ruby M

I like the selection of people they have. They bring me up so that I can go do some things.

Kimberly H

There have been turnovers and changes in caregivers. They have helped her learn how to take care of her home and they have supported her in general.

Edward T

They are honest. They don't feed you lies. They are honest with me. If someone isn't going to be here, they call and let me know. They are able to communicate honestly.

Roberta M

I like that they are prompt to find me good help. They have gotten a lot better recently.

Jody W

I would like the agency to have better communication between the office staff. The caregivers are helpful. They do everything, so I would be in a big mess if they weren't here.

Mary L

Consistent staffing without call-outs is the biggest issue I have with them. New Horizons cares for my mother and brother. I'm the only other person in the household. Having them here is a huge help. For mom it's social interaction and just someone to be there to help her.

Judy M

I trust everything that they do. We have them come and every caregiver does everything that we ask and gives us full care.

Mary J

The girls do everything we ask and very polite. They are nice and considerate. They call us when there is a schedule change that happens. They take care of my needs for me.

Deborah B

The only reason I am with them, is because I like the caregiver they provide. The caregiver drives me to where I want to go and does everything for me.

Barbara C

I like the fact that the company lets me know if my caregiver can't come and they replace the person. They do check up on me. I can get out more. The caregiver changes my bedding and does my laundry. She cleans the house and will help me do prep work to make my meals, or she takes me to the store, or she will go for me.

Katherine W

I recommend it because they supply the workers and I do not have to hunt or interview. Having a consistent worker and consistent schedule has been helpful. They are good when we have schedule changes because we have a lot of appointments.

Jack D

The agency has sent good caregivers to me and they are holding up their end of the deal. My caregivers help prepare meals for me and they make sure that I have had my insulin shot. They keep me company.

Katherine A

I like that the agency is very good at calling and letting me know if my caregiver is going to be late. My caregiver is very good and I like her and she helps with housework.

Colleen S

I like that they are dependable. I like that my regular caregiver and I can talk and have good communication. She is has open communication with me.

Joanna S

I like that they will let me know if my caregiver isn't coming for the day. They always ask me how I'm doing and are willing to help.

Diane W

You guys seem to be pretty alright. You have some people that seem to really care. When Janet came, everything was different. If I ask her to help with something, she'll do it. Janet tries to help me as much as she can. A couple of months ago, Janet got sick, and they sent someone and I said I don't want them.

Robert S

Getting a hold of them is sometimes hard, I'm on hold for a long time. They clean, I've been impressed.

Martha F

I like the caregivers that I have. It helps me with my housework.

Anonymous

They have good help, I am pleased with that. My caregiver is here for me on time.

Bobby B

I like that they explained everything and helped me understand what I could expect from them. They also were able to find care for me very quickly. They helped the most by allowing me to go back to work.

Tiffany S

They have amazing caregivers and I like their office staff. I black out and I don't walk very much and without the agency I would not be able to have food, etc.

Joanne E

They give my mom good care. They are responsive to our needs.