
Always Best Care Senior Services
Always Best Care Senior Services
Always Best Care Senior Services provides companion care, household & personal care assistance and skilled nursing services to seniors in Western NC to allow them to remain living safely and independently in their home. We also offer a Balance Tracking / Fall Risk Assessment program and a Remote Patient Monitoring program for our clints.
103 Underwood Rd., Suite J, Fletcher, NC, 28732 28732
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Veteran's Assistance
- Long-Term Care Insurance
- Other Options
Agency Rating
Jane G
They are very responsive. They help him with showering and housekeeping and companionship.
4.5 / 5Barbara C
It depends on the caregiver you get, and I have an excellent caregiver now I have had other caregivers that weren't as a good a fit. When the caregivers are here, it's very helpful and gives me a break.
4.75 / 5Anne E
We could not have done without the services. Our caregiver went above and beyond. She did everything for us.
5 / 5Carroll "Ray" E
I would recommend Always Best Care because the caregiver is caring, and they go above and beyond the expectations. The caregivers do all the things like washing the clothes so we don't have to do it outside our work schedule.
5 / 5Marvin "Pete" H
The agency takes good care of me. My caregiver stands by while I take a bath.
4.75 / 5Theodore G
I am very satisfied with everything they offer. They help me by giving me my treatment.
4.5 / 5Spiro S
The caregivers that came connected really well with him. He stayed engaged, which is important, and the reason why he is still here is because we want to keep him with family and active as much as possible.
5 / 5George S
The agency is easy to work with and caring. It just has to do with me and my schedule, not anything with the agency.
4.25 / 5John W
I have had three employees who were not mentally up to the task. They have been good about sending someone out.
4 / 5Debbie M
The prices are high, but have been nice to me. They do whatever I ask them to.
4.25 / 5John A
We like the person that they sent over, the person who came over to do the assessment was very good. We've had someone who's able to keep an extra pair of eyes on him.
4.5 / 5Art S
They've been responsive to our needs as they've changed. They've been very responsive, and they've helped with scheduling; they perform well.
4.75 / 5Sharon O
I like that this agency has tried to find and pair people that work well with my dad. I think that sometimes the agency has to change the schedule and move us around and that's hard. It's made it inconvenient for me to schedule things around the four hours that they're here.
3.75 / 5Taminika M
One time I felt that I was giving the care rather than the care given to me with a replacement caregiver. It was very frustrating. I did not feel secure. My regular caregiver helps me with care. I feel like I am getting things done around the house. She helps me put together things that I can use.
4.5 / 5Anonymous
I like that they are dependable. It helps make my life easier. They help me wash clothes.
4.25 / 5Joseph R
The agency initially sent women to help us with showering, but my husband didn't connect with them. The company made a note of that, and they sent a male caregiver who my husband connects with. The caregiver helps my husband get dressed, brings him food, and does things around the home without being asked. It helps me be able to go grocery shopping.
5 / 5Darren P
They are reliable. They are good at getting care arranged quickly. The caregivers are good at what they do.
4.5 / 5Richard J
We have a very good caregiver, and she seems to be working out just fine. It helps me maintain my home.
4.75 / 5Kenneth I
I like having company here and having someone to talk to since I live alone. The idea of having someone here when you live alone it makes a lot of difference in your life.
4.75 / 5William "Bill" S
I would like a consistent aide on Friday. It has helped me by freeing me to do other things.
4.25 / 5Anonymous
They are quick to find a caregiver. They don't follow the care plan.
3.75 / 5Randy M
There have been a few times where people called out sick. My father has to have a provider and I don't live close enough to get there. My father is unable to walk so he needs a caregiver.
4 / 5Robert T
I like that they are very polite. Sometimes he gets aggravated and they help him by walking him around and playing games with him.
4.75 / 5Judi G
I like that they have very nice people. The caregivers help with cleaning and walking my dog. If I am dizzy, they help me shower.
4.75 / 5Carolyn S
They keep me informed. They feed him.
4.75 / 5Barbara C
I like the professional way that they handle things. I like that they are reliable. They help the most by helping me with my husband's problems. They are very friendly. They are here to talk.
5 / 5Anonymous
The person we have we like, but he has problem with the management. We have a good caregiver.
4.25 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.