
Assisted Living Services, Inc.
Assisted Living Services, Inc.
Established in 1996, Assisted Living Services, Inc. has provided quality in-home elder care services and home care to clients and their families throughout Connecticut.
290 Highland Ave, Cheshire, CT, 06410 06037 06053 06062 06401 06403 06405 06410 06418 06419 06422 06437 06441 06443 06455 06457 06460 06461 06468 06470 06471 06472 06473 06477 06478 06479 06482 06483 06484 06488 06489 06492 06511 06512 06513 06514 06515 06516 06517 06518 06524 06525 06604 06605 06606 06607 06608 06610 06611 06612 06614 06615 06704 06706 06708 06712 06752 06762 06770 06801 06804 06810 06811 06812 06820 06824 06825 06831 06840 06850 06851 06854 06855 06877 06880 06883 06890 06896 06897 06903 06905
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Long-Term Care Insurance
2026, 2025, 2024, 2023, 2022, 2020
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2026, 2025, 2024, 2023, 2022, 2020, 2019
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2026, 2025, 2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Forrest B
I just like the service I've gotten. Again, just the services that are provided.
4.5 / 5David G
I would recommend them because of our experiences with the services. If it wasn't for them and bringing Liz into the home, my mother would not be in the home.
5 / 5Georgia A
They are great to work with overall. The caregiver is responsible enough that I have less worry.
4.5 / 5Rosalie R
I like that if you need something, they are there right away. They make life easier because they send the right people
5 / 5Anonymous
The agency used to offer 12-hour shifts. The agency was able to get someone to fill in for anyone that left last minute.
3.75 / 5Christine T
I like the two caregivers we have. They are excellent, and the communication from Assisted Living is also excellent. The caregivers help with my mother-in-law's Alzheimer's.
5 / 5Ellen C
I think their customer service is excellent and whenever there has been a question someone has always answered. The aide we have has been excellent and is a great communicator with my father and makes sure his needs are taken care of.
4.5 / 5Diana R
Whatever I need, I am able to get it and I like that. Like I said, I always get my needs fulfilled.
4.75 / 5Anonymous
The girl that I have is wonderful. I can't ask for a better on. The aide does just about everything including taking care of me, including dressing me.
5 / 5Maureen W
Sometimes they don't tell me a caregiver is coming. They show up and are prompt and do everything that I ask.
4.25 / 5Bob
I like that they have been responsive to my concerns. They are very sensitive to her needs.
5 / 5Rose V
I like the competence of the staff. They treat her like she's their own.
4.75 / 5Kate W
Recently, our regular live-in had to take a vacation and when the new one came in, she didn't even know how to put a patient on a bedpan. Just looking after my mom, so I don't have to worry.
4.5 / 5Hilda M
The agency is very punctual, and makes me aware of who will be coming. Also, I love the aide we have. The agency keeps me informed with what is going on.
5 / 5Anonymous
I've had good experiences with most of the aides. I base it on the very first aide, who was great. After that, not so much. I would appreciate it if they interact with her.
4.5 / 5Charles Z
They have well trained staff. Their help is making life manageable for her children.
4.75 / 5James C
It's excellent. They have excellent people and services, I have no complaints. I can get around better, and they help me with daily activities that I have to do. I actually need them very much.
5 / 5Sal M
They are easy to get hold of. They provide care and the aide is good with my mother. It helps me.
5 / 5Jessica R
I like that they have good communication with me and they have reliable staff. They have helped the most with coordinating and getting my grandmother her care at a reasonable time.
4.5 / 5Joyce C
I like the office staff, they listen. It's not a recording, you have a live person. I like the caregiver. It's a positive impact, they help me with daily living for my husband and daily chores.
5 / 5Theresa M
In the beginning there were some hiccups and miscommunication. I don't have to be there 24/7 and knowing she is taken care of help.
4.5 / 5Deborah V
The agency is smaller versus a big corporation. The agency has provided folks my mom really likes.
4 / 5Tina P
I like that they have good drivers for when I have to go to doctor's appointments. There is a lot of stuff I cannot do anymore, and they help out a lot.
4.75 / 5Denise G
I would recommend them. I like that they are really nice. They help me the most by getting me back and forth to where I would need to go.
5 / 5Jane
I like that they're prompt to answer requests, and I've been happy with the people they've sent out. The agency has made our experience positive with their promptness and sending good caregivers.
4.5 / 5Anonymous
They have availability. They run their errands with her.
4.5 / 5Arthur B
I like that they are basically doing what they said they were going to do. They make my life easier because they are there with Edna all the time; I don't have to be there all the time like I used to be.
5 / 5Jonathan G
I like that they are very good about keeping staff available for my mother-in-law and communicate well. They have prevented falls and helped with toiletry and other things.
4.5 / 5Roseanne
I like that they always call to see how we are doing. They supply me with qualified caregivers.
5 / 5Toni-Lynn
They have been fine since we started using them. I don't have anything to compare it to. It has been very helpful with what I intended and relieved a few things for me.
4.75 / 5Randah A
The agency cost so much money. The agency respected my mom's situation. The agency kept the same nurse, and that was very helpful for my mom.
4.5 / 5Jill M
I like that the agency has provided great caregivers. The services have helped provide 24-hour care by living with her.
4.75 / 5Bonnie T
The agency is easy to get in touch with. The provider has helped the most by giving me the time to be able to go out and do my chores. They also allow me to not be concerned that he is home alone.
4.5 / 5Eugene C
I like the quality of the aides. The provider has helped the most by doing things I can't do for myself anymore.
5 / 5Amelia K
Assisted Living is, all around, a fantastic company with outstanding customer service and some really high-quality caregivers. The services provide me with peace of mind that my mother is well taken care of.
5 / 5Carol "
The agency is quick to respond; they are pleasant, and they are helpful. The services give me freedom from having to be my husband's caregiver.
5 / 5Walter M
I like their responsiveness. They have helped us the most by making sure what I was doing was being done correctly, and if it wasn't, they were able to show me how to do it correctly.
4.75 / 5Forrest B
I like that they send the same person every week, and she knows my routine. I would say she is always on time and she is just a very good person.
4.75 / 5Amy G
The people that we have had have been reliable, kind, competent, and cheerful. The impact has been good. The substitutes are average. My parents already have a personal relationship with their regular caregiver. With someone new, they have to show them around and get to know them. The substitute caregiver that they have right now used to be an RN, so she is very qualified.
4.5 / 5Anonymous
I like the aide that they send to us. They have done good vetting and they check in. They helped him remain at home.
4.75 / 5Charles Z
I like that they are professional and well trained. They have helped me by taking care of my mom.
4.75 / 5Paul M
I recommend it because they provide good aides for us. I had a recent aide who was with us a year and she was good. They have let me know when a change comes up.
5 / 5Lynn C
Management is amazing and the people they've sent are amazing. They have helped me to have less anxiety.
5 / 5Elaine N
All the departments are responsive. I have a great caregiver. They provide an extra pair of hands, and that helps me. They provide the services as they described.
5 / 5Colleen
I would say that it is very easy working with the agency to get services set up. They have helped by having more social interaction.
5 / 5Michelle P
I like how the staff is friendly, and they seem to care and show up on time. The provider has been helpful with scheduling and has been available throughout.
4.5 / 5Lisa C
I like the follow-up from the agency. I met with the caregiver, and I knew she was going to be great. Lorraine was with us for 3 1/2 years. She has a live-in caregiver. I wouldn't be able to work full-time otherwise. I was recommended to them by the elder attorney.
5 / 5Lisa C
I love this agency. An elder firm recommended this agency. I talked to the agency, and I told them that I didn't want someone to come out until I've talked to them. They were awesome, and said that they would arrange that for me. My mom was taking care of everything herself before her stroke. So now they help care for her.
5 / 5Tom
We already have recommended Assisted Living Services to a few people. There's no way my brother and I could do what the caregiver is doing for our mother.
5 / 5Anonymous
I appreciate that they assist me. I appreciate the hours that are provided for me.
5 / 5Norma C
The office is very accommodating and easy to talk to. They care for all of her needs.
4.5 / 5Steven B
The agency has done everything they said they would do. The caregivers are very helpful and take care of me for 8 hours of the day. They go above and beyond. One of my caregivers is very kind and cooks and bakes for me. They have become like family.
4.5 / 5Anonymous
They're caring and are good at what they do. They help out with my mother, and feel like family.
5 / 5Rosalie
I'd recommend them because of the person that's working with my mom. She's a very good caregiver for her. She's doing her job so well that I don't really have to contact the agency.
5 / 5Anonymous
I would like to see the scheduling improved. She does my laundry, and that is helpful.
4.5 / 5Kate F
I like that the caregivers are outstanding and the office staff is very available and always takes the call and answers the question. They have helped the most by giving us our freedom back. The client is a family member who needs 24 hour care, and we were just not able to do it as a group, and Assisted Living Services has taken it all on.
5 / 5Tracy R
I like that they are always there. I never have to worry if there is an aide or not. The quality of the aide are not as good as the full-time ones we had.
4.5 / 5Charles B
I like that the agency is helpful with the care. The provider has helped the most with helping around the house, dishes, and clothes.
4.25 / 5Shelly O
I like that everyone is responsive and easy to work with. The agency has been very responsive to any inquiries.
5 / 5Kristen D
I like that the agency has provided great caregivers. The services have helped reduce stress and get a sense of peace knowing someone is there with her.
4.5 / 5Judy N
I like that Assisted Living Services has good staff for us and they provide us coverage. They have helped the most with being aware of covering the shifts by their personnel in a timely manner.
5 / 5Steven
I wish I had known before I started with them that if I had a live-in caregiver, it would have been more reasonable financially. I know that I am safe, and my caregiver is here whenever I need him. He is a very kind and understanding person.
4.5 / 5Victor K
I like that they are on time and efficient. They could have a greater impact by having more time available.
4.5 / 5Kate F
I like everything about the services they are providing. I like how easy it is to communicate with anyone and everyone. They have been life changing. Our provider is amazing!
5 / 5Margaret -
The care that's been provided has been fabulous so far. The services help me to be off the hook, and the services help him as well even though he doesn't want the help.
5 / 5Maura A
It's an excellent company. I was taken out to lunch by my aide, who thought I'd need to get out of the house. They tell me everything they would have to do if something happened. That is thorough knowledge. They think ahead of me. They send excellent aides every time I need them. They picked up on things I needed. They sent me someone else when my aide had surgery. They notify me if someone will be out sick. They kept sending superlative people after my aide was out for 3 months.
5 / 5Roseann
I like that they are very responsive to any needs that I have or my mother has. We have a fabulous caregiver who is amazing. They do everything they are supposed to do, but if my mother says she needs to call me, they take it up on herself.
5 / 5Nancy B
The individual they have sent us are excellent, and they make sure everything is going okay. They call to make sure we are satisfied with the work their employees provide.
5 / 5Elaine D
They are willing to provide care that is decent. It isn't only the care; it's also the communication that is positive.
4.75 / 5Michael B
They're consistent. They have companionship.
4.5 / 5Karen
I like how hands-on the agency is and how they follow up with us. We have a 24-hour live-in, and it helps me immensely knowing that someone is there all the time to be with my mother.
4.75 / 5Debra H
They show up on time and do well with my father in law. It has been a big help to have them here.
5 / 5Sarah H
They have good communication. We can trust the caregiver.
4.25 / 5Nancy W
They are easy to deal with, and they make sure there is someone available. By providing excellent and timely service.
4.5 / 5Laura B
We have a good time together. She's very intelligent. They picked the aide I wanted. Pap is excellent. I'm super delighted to see her.
5 / 5Lynelle A
They are very responsible, on top of everything. They gave her an unbelievable caregiver.
5 / 5Roy
They're doing okay. I like that they're punctual. They call to tell us all the time if there's a schedule change. I'm a totally disabled veteran, and I need the help. I can't do anything. When I need somebody, they're there. They help with housework and laundry. It's nice to have the extra hand. They drive me to doctor's appointments.
4.25 / 5Steve J
They have been able to find us caregivers that work well for us after difficulties in the past. Having their care makes my mom happy, and that makes me happy.
5 / 5Pam D
They understood our need to find the right fit. They helped with finding the right fit.
5 / 5Mary Ellen M
I think they are good. They are intelligent and helpful and do what is necessary. I think it is important, I am not ready to get along without them.
4.25 / 5Brad S
They're easy to work with. They're very good communicators.
4.75 / 5Carmina L
I like that the agency is good, and they send me good caregivers. The services have helped the most with everything.
4.5 / 5Bruce
These two women are excellent, they go above and beyond. They've actually gone shopping for her and taken time out of their day.
5 / 5Keri M
They have provided excellent care for my mother all these years. Her caregiver has kept her alive.
5 / 5Gary G
I like the health care providers, they are outstanding. I don't have to worry, the caregiver would call if there was a problem.
4.75 / 5Anonymous
I like the caregivers they have. They provide care for my mother.
4.75 / 5Lisa C
The caretakers that my mom has received in the past four years have been exceptional. The attention and traction they give with my mother is helpful, and the care they provide so that I can work.
5 / 5Anonymous
They need to be more proactive to learn what the client's needs are. They are timely in adjusting our needs.
4.5 / 5Pasquale I
They seem to be all right. She stays out of the hospital because of the care.
4.5 / 5Gary G
The agency has good people. They are caring and responsible. It has been helpful to ensure that my mother-in-law doesn't get infections or bedsores. I am confident that they will be taken care of.
5 / 5Barbara
The aide I have is exceptional. I have a wonderful aide that they supplied.
5 / 5Kate F
I like the responses of the people that work there. The provider does such a good job that we don't need to be as hands on as we were.
5 / 5Mary L
I like all the staff, they are very attentive. The caregiver that comes over to the house is exceptional. She is alert to my mother's needs and communicates very well. The care is very good and outstanding so that we don't have to worry or have any fear that an issue is taking place, and we are very comfortable.
5 / 5Ron D
I like that they are dependable, and we had two really good caretakers for my father-in-law; the only downside is turnover. The administration will call to let us know if one of the providers can't make it. The providers are very high quality.
4.75 / 5Bernice L
They are consistent, and you have relief if someone calls out. The caregivers change her and feed her.
4.5 / 5Sasha
They need to get reliable people. She is not happy due to the fact that she is not having consistent people come in. She is tired of different people coming in and out of the house.
1.5 / 5Marilyn C
I have been very happy with the caregivers; they are prompt and dependable. They look for really good people, and do good background checks to find a personality who matches my husband.
4.5 / 5Warren C
The organization is well coordinated. They are flexible and meet our needs now and in the future. It's only been a few weeks so far. The most helpful has been to have help in the home.
4.25 / 5Anonymous
I like the quality of the caregivers; they are good. The initial meeting and setup were very well done, and the helper is in regular contact.
4.75 / 5Colleen
They could improve with better communication. It is the caregiver that helps the most.
4.5 / 5Tyhisha
I love my caregiver. The caregiver helps greatly. The client always says good things about the aide.
5 / 5Donna P
I like that they address any issues right away. They can improve by being a little more assertive with him.
4.5 / 5James C
They have good quality service. They make my life easier.
4.75 / 5
About This Award
Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award

Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.