Ann M

They have good communication skills with me. They call me to let me know how my dad is and how his health looks.

Jim L

I like that I have had a rotation of three caregivers for four or five years, and they are awesome. The quality of care is awesome. They keep her safe and do daily living tasks and good companions.

Annetta S

Some people who are sent out here are not worth the pay. Some people do not show up. There are some caregivers that have made a huge difference. They could make my life easier by always showing up.

Fran K

I'm not going to recommend them since they charged me $1600. The girls really didn't know how to do housekeeping, they could improve that.

Christine

I think the compassion that they have is really good. I think the quality of the care is really good.

Penny S

I like that they are flexible in scheduling. It gets me out of the house.

Ollie E

There were certain things that had to get done that weren't done by the first caregiver--like the dishes getting done. After I called, they got done, but I didn't want to have to call to reinforce the care that should have already been done. The client enjoyed having someone to talk to. The client also appreciated having someone there to help her with walking after her surgery. Once she got stronger, she didn't want to keep having services so she could become more independent.

Eleanor B

They have a quick response and good customer service. The people are good and professional. We have built a good relationship.

Jim L

We're fortunate to have a rotation of outstanding caregivers. They're companions to her.

Paul K

The only thing that could be better could be more feedback. They help with the medical side and Andrea is on call.

Julie R

The people show up. They call me when they are going to be delayed. I always look forward to them coming.

Nancy

Everyone did what they were asked to do. She is pleasant. Allowed me to go on vacation, and they sat with her.

Christine

I like it's competency and caring. They have helped with predictability and caring.

Penny S

I like the fact that everyone they have been sending me seems to be a young nursing student. The consistency needs to be improved. I know they are having a hard time with staff, but it shows up on my end.

Ann M

Thy were on time, and they always let us know when they were coming. They took care of my father's colostomy bag.

Michael F

I like that they are able to get additional help if possible. They are friendly and interested.

Chris A

It depends. A lot of times, we had caregivers not show up. There were a couple that were really good with my dad and there were quite a few who didn't have an impact because they were sleeping or didn't show up for work.

Christine

I like their quality of staff, their communication and responsiveness. I'd say meeting her needs.

Chuck M

I think I mostly enjoy the people working at the agency, they are nice. The agency has helped the most by giving the family a bit of freedom, because before we were providing all care for my mother.

Anonymous

They could have the caregivers show up, and have appropriate caregivers for the client volume. They need to check on patients who cannot ambulate, and check them for their condition frequently.

Penny S

They could get more dependable staff. They sent me some really good help when they kept them.

Margaret W

BrightStar Care has inconsistent employees who are not punctual. We have also been overcharged, and it's been a battle to get it resolved. It allows us a bit of respite so we are able to go out and do things.

Laurie S

They sent me 3 caregivers which was, nice which helped me choose what we needed. Made a difference when my father passed away, and my mother was unable to take care of herself.