
Home Helpers of the River Region (Montgomery)
Home Helpers of the River Region (Montgomery)
Stephen & Robyn Davis opened Home Helpers of the River Region in 2010, after Robyn cared for her father following a stroke. That experience showed the couple the great need for home care services. They've helped 100s of people, earned 2 Leader in Experience & 7 Provider of Choice Awards, & had 2 Nat'l Exceptional Caregivers & 4 Top 20 Finalists.
PO BOX 681681, Prattville, AL, 36068 36020 36022 36025 36054 36064 36066 36067 36092 36093 36104 36105 36106 36107 36108 36109 36110 36111 36112 36113 36114 36115 36116 36117
Phone: 334.358.4663
Address: PO BOX 681681, Prattville, AL, 36068
Zip Code: 36068
City: Prattville
State: AL
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2025, 2023
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2020, 2019, 2018
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Sallie C
They are polite, know their job, and go above and beyond to find us someone if anyone calls in. They are great, they do everything I ask them to do.
5 / 5Sheila H
I like that the people are all very helpful and nice. I need everything they are doing, and I wouldn't be able to do it well without them.
4.75 / 5Curtis A
I would like for them to have people here to work. They take a load off of me since I can't do everything.
2.5 / 5Anonymous
They are very welcoming. They help meal prep.
5 / 5Susan E
They are proactive and get things set up and I am always able to reach out to them. Sometimes I have to ask for them to things for me.
4 / 5Banita A
They give quality care to my dad. They spent quality time with him. They care for his needs. They provide replacement caregivers.
4.75 / 5Ann H
The person I have comes on time and takes me to the grocery store and helps with whatever. The most would be taking me to the store because I don't have a car. She also takes me to care for my dog such as taking my dog to the vet.
5 / 5Kristina G
The quality of the caregivers. They make sure they can function. They give them independence.
5 / 5Freda W
They did what they were supposed to do and went on their way. They worked very efficiently when they were here.
4.5 / 5Karen G
There have been a few caregivers that were not a match, they reassessed and sent new ones out. My mother is resistant to help.
4.25 / 5Alica D
They keep us updated and easy to work with. The caregiver they send is the same one and is very nice, and my mom seems very satisfied.
5 / 5Frank K
They are here when I need them. They provide care.
4.5 / 5Larry F
They've been helpful, doing what I ask and expect. They've also been good about rescheduling if I won't be here. It helped me quite a bit; they've got good communication skills, and we work together.
4.75 / 5Edgar S
I like that this agency is reliable and efficient. The agency has made my life easier by doing things that I just didn't want to do.
4.5 / 5Linda V
I like that they come in, help clean, and give him a bath. They are nice folks, and do what they are supposed to do. They sent somebody here who was really nice.
5 / 5Anonymous
I have had communication issues before where someone would show up, and I was not informed. I like that I have had the caregiver for two years. I like that she is helpful.
4.25 / 5Sylvia P
The agency is good with their patients. The agency has a hard time keeping the same aide. I have to train every new aide. It would help to have the same aide.
4 / 5Michael R
My caregiver is friendly and does things without me asking. They clean for me. They help me tremendously with laundry.
4.75 / 5Karen J
I like their clear communication which is important because my dad has dementia. Shelly is good about scheduling the same caregiver so I don't have to re-train them. That's my only break all week.
5 / 5Mary "Jeanette" D
The caregivers are on time, neat, clean and helpful. The caregivers help me get ready and does a good job with my care.
5 / 5Susan E
They are prompt and come when they say they are. They are helpful and if I need anything I can reach to them. I feel comfortable telling them if something else is needed.
4.5 / 5Mickey A
I appreciated their attention to detail and caring attitude. There were issues getting employees to the site, or residential home. There were staffing issues.
4 / 5June C
The agency is really nice. Ginny has been really accommodating. The caregivers allow me to get out of the house and do what I need to do because he cannot be left alone.
4.5 / 5Bruce G
They have quality assistance and are efficient. It allows me to work and be confident that he is being looked after.
5 / 5Karen G
We've had no issues whatsoever. My mother would call me multiple times a day while I was working but now I can focus on work and not worry if she falls.
5 / 5Kristina G
They are very attentive, and they take care of any issues and changes that come up. They are able to take care of Bob, and help him be active.
4.5 / 5Tommie T
The people who have come out have been very professional and caring. I need someone occasionally to help at night because they are both wanderers. They both have dementia.
4.5 / 5Karin S
We like our caregiver that comes to be with my mom. The scheduling is good, and the caregiver is very personable.
5 / 5Sallie C
I like everything. They come in and take care of my husband well. Every way they help me, cook, shower, clean, walk, exercise, and wash clothes.
5 / 5Frank K
The agency usually has someone here when they are supposed to be. I would not be able to do my daily life without the agency.
4.5 / 5Frank G
We got one of the best caregivers that we could ever have. The caregiver takes care of all of her care needs and do much more than that. They know her personality and knows how to meet her needs.
4.75 / 5Linda M
For the past few days, I've told many people they need home health care because they are helpful. The other day I needed to make banana pudding and the caregiver went to the store for me because I don't drive, and she made sure I had what I needed from the store.
4.5 / 5John H
They were flexible to any changes we had. It was nice not having to go over there, knowing he was being cared for.
5 / 5Tony C
They listened when we had a problem with our first caretaker. They listened to both sides and they corrected the problem. It takes a lot of pressure off me with the caretakers. For Beryl, the adjustments have not been good. She is having a hard time with someone else coming in.
4.25 / 5Cinda W
The agency can improve contacting during emergencies. The people the agency are sending are positive, open, and easy to get along with.
4.25 / 5Kristina B
She is a very hard worker and very neat. I have Vision impairment, so I get a lot of help with cleaning and cooking.
4.75 / 5Karen J
I liked everything about them: their administration, workers, professionalism. They were always on time and efficient. They were loving and caring towards my father. The lady that did the scheduling, she always tried to get an experienced caregiver.
5 / 5Sam S
I liked our caregiver, Ms. Debra. She was bed bound and on hospice. Ms. Debra and the other caregivers helped with feeding, changing, and bathing. We tried to keep them in their home for as long as possible.
5 / 5Joseph K
I like that the office is very convenient for me to get to and that they have an answering service. He needs care, and I need someone to care for him, so I greatly appreciate it.
4.5 / 5Nancy K
I like Amy. The communication is amazing. Depends on who the caregiver is but Betty was really good. The second one was not a good match.
4.5 / 5Sylvia P
I like that they are in contact with us, easy to get a hold of, and always answer all our questions. They supervise his bathroom time, administer all pads and lotions and walk with him.
4.5 / 5Kenneth E
They are extremely professional and easy to work with. They were dependable in the service they provided.
5 / 5Joseph M
I really like the person that they sent us. She turned out to be perfect for my husband. He doesn't like to socialize much, and she understands that. She gives him his privacy. She is right there for him. He is so sold on him that the other day, I needed to run an errand, and he said no and said that Don is the only one. It has been a big improvement. I could leave the house before. She is there now and I can run errands. Knowing that someone is watching out for him, makes me feel good and relaxed.
5 / 5Richard R
The services are great and reliable. Nothing out of the ordinary the fact she is here makes my day positive.
4.5 / 5Karen J
I recommended them to my friend, but it didn't turn out very well for my friend. I am receiving great care. They keep him calm and take care of him. He feels very safe with them.
5 / 5Karen W
I like one of the caregivers, Aretha. Aretha is a really good help with my mother. I don't like the other caregiver.
4.75 / 5Buford M
The caregiver I have is nice, polite, and professional. They are caring, supportive, and check in on me.
5 / 5Karen W
I like the person that watches my mother. She treats her like she's her own mother. She feeds her meals and gives her medication. She gives her a bath and washes her hair. Helps her get dressed and washes the clothes.
5 / 5Anonymous
People need to show up a little bit more, or they needed more staffing so they wouldn't cancel on the day of when you were expecting someone to be there. People needed to show up more.
3.75 / 5James T
Melissa takes care of me and seems to care about me. She gets my medicine and that's helpful. The care that I can get from you is as good as it can get.
5 / 5Anonymous
I had a couple of women who were really, really helpful, and a couple who weren't so much. I had two who were very attentive, and they would do things for me that I didn't even know I needed. I needed someone to go with me to the doctor's appointments.
4 / 5Gary A
The communication between the patient and office could be improved. They make life easier because I'm in a wheelchair. The cleaning, taking food out, and preparing food are things that I need done and cant do myself.
4.25 / 5Anonymous
I would recommend Home Helpers because they are almost perfect.
4.75 / 5Timothy Z
The current lady they have is absolutely wonderful. It takes a lot pressure off us.
5 / 5Ruby H
They have good people working for them, they are very understanding and caring. They care for him and encourage him.
4.75 / 5Kim B
It's been a really good experience, even getting set up was great. The caregiver we were matched with was wonderful. They are caring. Having help as the primary caregiver has been good.
5 / 5Karen G
I like that any concerns are addressed very fair and quickly. If they were more self instructed vs waiting on patients instructions.
4.5 / 5Carolyn M
They do everything that they said they would do. They make my life easier by coming and helping with my husband.
4.25 / 5Tommie T
I have been pleased with them. I like the professionalism, empathy, and the caring attitude as far as my family is concerned. It has helped him by being there for his personal care needs, and having someone to talk to him and make him feel supportive is the biggest thing.
4.75 / 5Woody W
I would recommend it because they do what they are advertised to do. I like that they have not stopped the exercises. It has strengthened me to help me without falling. They make sure that I know in advanced about who is coming.
4.25 / 5Shakina B
I like they're a good help to anyone. They help and give us resources. It's hard to maintain balance.
5 / 5Anonymous
I liked that they were available. No, I can't really think of anything they would need to improve.
4.5 / 5Kenneth E
They have good service. It gives me rest time.
5 / 5Leroy S
The people you send over are very professional, supportive, and shows a great amount of empathy. I think it's just up to me. The main thing I really need is to talk to someone about staying here at night. But daytime is fine, but I need help with nighttime.
4.25 / 5Buford M
Give me a dedicated caregiver. They do the things I cannot do.
4.25 / 5Sallie C
I like everything, they do a good job with my husband and clean him up. They help with everything, they change him and if he makes a mess, they clean it up.
5 / 5John R
I like that the agency has good communication. I am able to leave whenever she is here. He has a knee problem and can't leave him to even go to the restroom.
5 / 5Candy S
I love the consistency. They are doing an excellent job.
4.75 / 5Cyndi P
The agency needs to improve on having a consistent caregiver, and it is constantly different. The provider has helped with the physical needs he has.
4 / 5Kathy K
I recommended them today. I like the follow-up they do. The socialization the helpers provide has helped him the most.
5 / 5Dr. Harry L
The level of communication is good. They have provided the right type of caregiver for the need of the patient.
4.75 / 5Anonymous
The agency can have the caregivers actually show up to work. The provider helped the most with the interactions with the client.
4 / 5Frank G
I like that they are dependable and have integrity. The ones that I don't know that well cant serve me as well compared to the ones that do. When they know me they can serve me well.
4.5 / 5Tanya S
I like that she was just really helpful and one thing I didn't like was if she called in there was not someone always available. They were very helpful.
4.75 / 5Bobby G
They're dependable and have good people working for them. It's allowed me to attend church and sing in the choir without having to chase my wife.
4.75 / 5Ramona B
My favorite thing about them is they're easy to work with and they've been great at finding someone to help my mom. The caregivers make sure she takes her medicine and fix her bath.
5 / 5Anonymous
They need to improve their consistency with the days. Sometimes, they have an extra person to go over. They need to add more days.
3.75 / 5Chrissy W
I like the communication between the home health aide and myself. The caregiver is a conversation partner.
4.75 / 5
About This Award
Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award

Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.
