
Elder Aide Services
Elder Aide Services
We provide help with both companion and personal care. Personal Care: anything that requires our caregiver to touch the other person; bathing, feeding, dressing or incontinence assistance. Companion Care: is light housework, medication reminders, transportation. These services are provided throughout southern West Virginia and the Tri -State area.
1599 2nd Avenue, Charleston, WV, 25387 24701 24712 24714 24715 24724 24731 24733 24736 24739 24740 24747 25002 25003 25007 25008 25009 25015 25021 25024 25025 25028 25031 25033 25035 25036 25039 25040 25044 25045 25048 25049 25051 25053 25059 25060 25062 25064 25067 25070 25071 25075 25079 25081 25082 25083 25085 25093 25103 25107 25108 25114 25115 25118 25119 25124 25126 25130 25132 25134 25136 25139 25140 25142 25143 25148 25149 25154 25159 25160 25161 25162 25165 25168 25169 25173 25174 25177 25180 25181 25185 25186 25193 25202 25203 25204 25206 25208 25209 25213 25214 25301 25302 25303 25304 25305 25306 25309 25311 25312 25313 25314 25315 25317 25320 25387 25389 25392 25396 25501 25508 25521 25523 25526 25529 25560 25564 25567 25572 25573 25801 25812 25813 25817 25820 25823 25825 25827 25831 25832 25836 25837 25839 25840 25841 25843 25844 25846 25849 25851 25853 25854 25855 25857 25862 25864 25865 25868 25871 25879 25880 25901 25902 25908 25911 25915 25917 25918 25921 25922 25932 25936 25938 25942 25962 25966 25969 25971 25976 25977 25989 26636 26680 26690
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Cash
- Check
- State Non-Medicaid Program
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2025, 2024

Best of Home Care
Leader in Training
Awarded to agencies excelling in client care and caregiver development through outstanding training completion rates.
2025, 2024, 2023
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Willie M
They can do the job just fine. They could make my life easier by following through.
4.5 / 5Thomas C
They are really helpful. They help you out. I like everything about it. I also get good communication.
5 / 5Janice T
I like the people they hire and have never ran into anyone I did not like. My care worker is outstanding that they have provided.
5 / 5Herley B
The girls that have sent me are honest and always prompt. I can leave and everything is taken care of.
5 / 5Delores H
I would recommend them because they are very friendly and knowledgeable. She is able to continue living how she usually is.
5 / 5Kenneth D
They are very efficient and they take good care. We had one girl who stole our pain pills, and they took care of the issue by firing her.
4 / 5JoAnn J
I tell people about how good my caregiver is. She is always there when I need her.
5 / 5Maxine B
I like their flexibility and that Linda has always been very helpful. They have always been helpful to us in getting caregivers to fill our hours.
4.5 / 5Shelley L
The aide is a good worker. They have provided the care I need.
5 / 5Charles W
I like the people that they hire to do the work. I like the people that do the work and the office staff.
4.75 / 5Anonymous
I would like to get more hours of care per day. They could give me more hours of care.
3.5 / 5Norman & Sarah A
I would rate them high because they have been very good at what they do. They are punctual and understanding of our situation. I think the agency has done a good job thus far. They have been very helpful, and they are on time when we need them to show up.
4.25 / 5Joe B
They help me wake up. They help me a lot. I can't do a lot of things without their help. They do very good, but I live alone. I have no one here to keep me company. They help me a lot, but I need someone to keep me company.
2.75 / 5Julia P
I am not sure what the agency needs to improve on. I would recommend the agency because I like that they get ahold of you in a timely way. If the aide is not going to show up, they provide you with a substitute if you need it most of the time. My caregivers have helped me the most by going shopping, helping me with my housework, and helping me with my grooming.
4.25 / 5Anonymous
I have had issues with the office personnel as they are not the most personable. The caregivers are great, though. It has been a great deal of help for my husband as he is disabled as I am able to do things around the house. They help him get back to living as much of a normal life as possible.
4 / 5Benita H
I have only had one caregiver that I had to let go Friday. They should have more professional people.
3.75 / 5Eva H
Overall, they are just very helpful to me. They take me places because I cannot drive anymore.
4.75 / 5Sheila S
I like the way they are always available. If you have a problem, you just pick up the phone. They provided a home care giver.
5 / 5Geraldine D
I like that the caregiver takes me to the store. The most helpful has been them taking me to the doctor.
5 / 5Raymond W
When I get the water back, I need someone to help me get the stuff back in my apartment. I am not sure how they can improve really.
3.25 / 5Cleo L
If I need a question answered, someone is quick to answer the phone and solve my problems. The agency will come out if needed and help
5 / 5Patricia F
I like the staff because they will come in and know what you want to be done. She does everything I cannot do.
5 / 5Reba P
I like the people that come they have been super nice to me. I like that I have the therapist to come in and they work with me, and they show me how to do things to keep warm and how to dry myself.
4.75 / 5Mark K
I like the time slot that I'm in, and I like the work that my caregiver does. They have helped the most by taking me places.
3.75 / 5David B
I like that they are consistent with personnel. They help out by paying attention to him more than anything.
4.5 / 5Beverly K
I like how the agency has well-trained caregivers, and they always keep me posted about my caregiver. The agency has provided me with a caregiver who is personable, well-trained, and it is a very pleasurable experience.
5 / 5James B
They are great. I like that they do everything I need in the ten hours I have them a week. The lady that comes in does so much more than I ever thought. She is not lazy at all. She is absolutely outstanding. When my regular aide doesnt show up, she will help me with my shower.
5 / 5David N
I like that they have someone come over to help you. They just clean the apartment.
5 / 5Joann S
I'd tell a friend that I'd give them the telephone number. They have made my experience positive because some workers work and others don't work out.
5 / 5Earnest D
The caregiver, Dee we have is wonderful. The caregivers help me with taking a bath and other things we need.
5 / 5Cristy B
They can improve by getting older caregivers. I am not sure how to fix that, though. They need to tailor the care to me, not a general care.
3.5 / 5Olivia W
I like that they have improved a lot over the past year. It makes a world's difference to have someone to be there with.
5 / 5Ruben O
The lady that comes here she is very good to me, she takes care of me very well. Whenever I need her, she's there for me.
5 / 5Cassandra E
I like the workers who are pretty good. They really help out and if you need somebody else, they will find you someone. I don't know what I would do without their help.
5 / 5Patricia B
They could communicate with their clients better. They have been very helpful when she is able to keep a worker.
3.5 / 5Jeremiah L
I have recommended them to other people. I look forward to it.
5 / 5Deborah R
They are quick to find someone to come. It is life-changing. I can get around and out more.
5 / 5Anonymous
They are a good company, and I haven't had any workers that I haven't been pleased with. Based on my previous workers, I give them an 8 out of ten. They help me with dishes, pre-cook meals, and other household tasks.
4 / 5Doris S
I like that they clean the house and make me food to eat. They have helped the most by fixing me food to eat.
4.75 / 5Javeiline B
They are sufficient and show up on time. The office calls me if someone is not coming. They provide company.
4 / 5Robert F
They are consistent. It's been good. They keep my house clean.
4 / 5Jeremie M
They need to raise pay to be able to bring in more quality personnel to help clients. I wouldn't have the same quality of life without them.
3.25 / 5Ronnie B
They have good people. They give me advice and the caregiver works really well.
4.75 / 5Pauline W
I think they are good, and I really need the help and I get it. They help the most by taking really good care of me and does whatever I need.
4.75 / 5Penny C
I like the prompt care they provide. Anytime anything comes up they are right on it.
4.75 / 5Anonymous
I feel like their scheduling people are irresponsible they don't call and let me know when staff will be there we can make arrangements when they are, but they need to let us know they caregiver they sent isn't good he is a babysitter not a caregiver It's kept him out of a nursing home, but I don't know if it'll be enough to keep him out. The caregiver he has now is standoffish, and I feel like that for the circumstance they aren't the right worker or training for our situation.
1.75 / 5Roger P
The caregiver and office staff are responsive. They were an aid to him as needed.
4.75 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.