
Visiting Angels – Rochester Hills, MI
Visiting Angels – Rochester Hills, MI
Visiting Angels is a name families across the country trust to provide the best home care for their loved ones. We are proud to be a leading provider of elder care since 1998. Our compassionate caregivers help older adults live independently and comfortably in their own homes.
3965 Auburn Rd., Rochester Hills, MI, 48309 48309
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2024

Best of Home Care
Top 100 Leader in Experience
Awarded to the top 100 agencies with the highest Overall Satisfaction (OSAT) scores.
2025, 2024
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2022, 2020, 2019, 2018
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Mrs. G
I like that they are very good to me. They have made my experience positive by asking if I need anything.
5 / 5Mr. G
WTheyhenever a caregiver has to call of, they have made sure to get him daily coverage. They have helped the most by keeping him independent in his department and it relieves our burden.
5 / 5Marc G
They are very committed to the schedule and to the care of the person. It impacts my life a lot because I know that my wife is being cared for.
4.25 / 5Mr. J
The agency works with my schedule with what we are trying to do. The agency keeps me informed of what is going on.
5 / 5Tara N
Visiting Angels is very consistent and dependable. The peace of mind for us and for him to stay in his home has been the most helpful.
5 / 5Tara N
They are reliable. They give me a piece of mind knowing he will be taken care of while I am away.
5 / 5Mr. G
I like that they are reliable and have good communication. He is less able to care for himself. They kept him from being in a nursing home and reduced the frequency of hospitalizations.
4.75 / 5Mrs. P
I have recommended them. It gives me peace of mind. My mom enjoys the ladies that have been coming. It gives me peace of mind. My mom enjoys the ladies that have been coming.
4.75 / 5Mrs. K
I would recommend them because they were kind, the people that I had come out were very helpful, and my husband liked the people that we got. The agency has provided a person that was excellent and did what we needed. They allowed me to go out and do my errands to make my experience positive.
4.75 / 5Mrs. S
They always show up. They do the laundry.
4.5 / 5Mrs. S
I like that they have good communication with me. They seem to have nice people who are looking out for my uncle.
4.5 / 5Mrs. S
The quality of care and the customer service and the people that actually took care of my in laws were well fitted to them. It kept me from having to go over there as I knew they were in good hands. I didn't have to change my schedule for them
5 / 5Mrs. L
They provided us with what we needed at the time. We have someone who comes three days a week. She is wonderful.
5 / 5Mrs. J
I can just call them, and they have someone come out when I need them. They attend to his needs when I'm not home.
5 / 5Mrs. A
They had good communication. My mother was blind, so they helped her.
4.75 / 5Mr. S
Their promptness in taking care of the individual. They have gone above and beyond on issues that I didn't think they would help on.
5 / 5Ms. P
I liked the fact that they were prompt with everything, and I never had any issues. They helped the most by anticipated my needs and became friends and she was very nice, caring and I enjoyed her company.
4.75 / 5Ms. B
They're very caring. They feed me.
4.25 / 5Mrs. M
I like that the caregiver we have is wonderful. She sees little things that need to be done. She does what needs to be done. They run their business professionally.
5 / 5Larry W
We liked what they did. I like that they would come when needed.
5 / 5Mr. J
I like that we always have the same person with my mom. We only have them on the weekends, but Mom seems to be doing good with the limited time.
5 / 5Anonymous
I would recommend them because out of all the places I called they got back with me right away and came to our house. They helped him the most by cheering him up and fed him well.
5 / 5Anonymous
They could lower their costs. The caregivers are pretty reliable.
4.25 / 5Mr. M
They were very helpful on the phone and explained everything. Our caregiver is very motivated, and I am able to get out of the house.
5 / 5Mr. D
The staff they have are fantastic. The communication with the other staff is great. They have been there when we needed extra help. They car of my dad and his property. They also clean for him.
5 / 5Mrs. T
The caretakers and staff are really good. They do a really good job.
5 / 5Mrs. H
The agency can train staff better. The agency could make my life easier if they provided the services they promised.
2 / 5Anonymous
The agency is friendly and accomdanting. I feel comfortable with the caregivers being here.
4.75 / 5Mr. D
I would recommend them because of the quality of the caregiver and the professionalism is outstanding. They have helped the most by doing cooking, preparing meals, doing laundry, and helping with if she needs help with medication.
5 / 5Mr. J
I like our caregiver. It is helpful to have them here.
4.75 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.