
Visiting Angels – Newport News
Visiting Angels – Newport News
At Visiting Angels, we understand you want top quality senior home care services for your loved one. You’re searching for a qualified, professional elder care provider who will treat your family member with respect and dignity. We can help you find the senior home care provider that meets all your needs.
704 Thimble Shoals Blvd, Suite 600B, Newport News, VA, 23606 23185 23188 23430 23601 23602 23605 23606 23607 23608 23666 23669 23692 23693
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Long-Term Care Insurance
- Other Options
2024

Best of Home Care
Top 100 Leader in Experience
Awarded to the top 100 agencies with the highest Overall Satisfaction (OSAT) scores.
2024

Best of Home Care
Leader in Training
Awarded to agencies excelling in client care and caregiver development through outstanding training completion rates.
2025, 2024, 2023, 2022, 2021, 2020
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020, 2019, 2015
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Ford M
I like that the office staff is responsive. The provider has helped the most by helping my wife when she needs it.
5 / 5Michael W
I like that their communication is good, and they follow up with us. They help the client with the quality of her life.
4.75 / 5Allison M
I think they are very caring and genuine. It has really helped her and the quality of her life.
5 / 5Kay W
I just love my caregiver; I would like to adopt her. She is fantastic and we just get along so well. The provider has helped me the most by driving me wherever I need to go, and anything else that I need.
5 / 5Ruby A
I think they're very nice. The services are good, they take care of both of us.
4.75 / 5Anonymous
They're easy to work with. The people are kind.
4 / 5Lucy B
We have used them for 2 or 3 years and they are amazing. They are a loving organization. I can tell that his caregiver is here because he is so much happier.
5 / 5Ben P
They have been reliable and personable. They make the day-to-day a little easier for my father.
4.25 / 5Susan B
I like that they are dependable, and the people are very nice. They have helped the most with the friendliness, consistency, and the way they help me.
5 / 5Barbara E
I'd tell them they're consistent with the caregivers. Rebecca is responsive. She feels very welcome in her home and provides fantastic care for her.
5 / 5Denise P
I like that they are very nice and do everything they are supposed to. The caregivers help her do the dishes, wash clothes, fix her lunch, and make sure she takes her medicine.
4.75 / 5Beth W
They are easy to communicate with and my mother enjoys the person who stays with her. They keep in contact and find people to fill in if the regular caregiver isn't available.
4.75 / 5Maureen M
I liked they had reasonable minimum hours requirements. She pays attention to what they say.
4.75 / 5Anonymous
Most of the caregivers have been good, kind, and caring. They did what was needed because no one else could. No one was home with him.
4.5 / 5Meghan R
They are all very caring, they take great care of my mom and they all kind of bring something different, their personalities are awesome. If they were not involved, it would just not be a great situation.
5 / 5Karen S
I like that they are very responsive to our needs. They provide quality training to employees and care. The staff and retention is remarkable.
5 / 5William "
They are there for my dad. They take care of my father.
4.75 / 5Chris W
I would recommend them because I think the quality of the services are really good. The management has been very accommodating. The agency has been very accommodating to our needs and what we need done.
4.75 / 5Lucy B
They are responsive, the care is high quality, and everyone has been amazing. They love on him. They are very loving, caring, and he looks forward to seeing her.
5 / 5Karen R
I like that they are very caring people. Her caregiver is very kind and attentive.
4.25 / 5Danielle H
I like the time they take to explain the process and how they are efficient to details about informing the family. It brings assistance to myself and to my mother. The nurse helps with his basic functions.
4.75 / 5Donna K
They were very easy to work with, very nice. We were very pleased. It gave us peace of mind to have them there at night.
5 / 5Laverne B
I feel that when a person tells an aide who comes into their home what it is that they would like for them to do with the client, those things should be done. What I found in my experience with the agency was each day that I came home from work, they were seated in a chair or on a sofa, and they were not engaging the client in conversation. I had a whole container with games in it. It also had word search books and books they could have been reading to her from. They weren't doing any of that. That was another reason I discontinued services. It didn't have an impact one way or another. It wasn't negative, but it wasn't all that positive either. The main thing they did for me was they allowed me to go to work for 5 hours. They were more like a babysitter or a care sitter. The client's medications were given to her by me. For washing her face and brushing her teeth, I helped her with that before they even arrived each day. They said they gave her a bed bath, and they changed her when she needed changing, but
1 / 5Kay W
I would recommend them because they are so personable and just like part of the family. My husband can't walk around much, and they can drive both of us to the doctor.
5 / 5Michael H
They're very responsive but it's hard to get the coverage that is needed sometimes. I give the staff a lot of credit. Transitioning my mother from skilled nursing to assisted living, most of the caregivers did a really job from that with the extra insight.
4 / 5Davetta R
I like the agency because the caregiver is easy going. The agency has connected with caregiver and client on a regular basis.
4.5 / 5Ann M
I know it's tough hiring people, but some weeks we only have one slot filled in a week. We have Monday, Wednesday and Friday booked. At times, some of the caregivers aren't too helpful. One of the caregivers is outstanding.
3.25 / 5Karen R
The caregiver that is working with my mom is really great. I like Mrs. Doris the caregiver. She provides assistance with what ever she needs help with in the house. She provides companionship.
4.75 / 5Danielle H
I like that they are very professional, and they are good at communicating with the family. They provide the services. They did a screening to see what type of services would be best, and they matched a good caregiver.
4.5 / 5Mary Jo N
I like Visiting Angels because they are helpful and they can drive you places. Every one of them has been so nice. The services are helpful because the angels help me out with mostly driving and shopping. They also take my husband where he needs to go.
4.75 / 5Elli W
The caregiver was very kind and followed all instructions to the Tee. They provided him companionship.
4.25 / 5Karen B
I appreciate the care from the caregivers, the attentiveness, and the communication from the office. They give my father an opportunity to do some self-care for himself.
5 / 5Candice C
I like their reliability. They help the most by being here.
5 / 5Anonymous
They could have done better with more experienced caregivers. On my sister's daily life, it really disrupted it and all of that made it a horrible experience.
1.25 / 5David I
I'd recommend them because our caregiver has a great connection with my mother. Our caregiver is a great companion for my mother.
5 / 5Karen B
I like the care they show my mom. They are attentive. It allows my dad the opportunity to get out and relax a little bit and take a breather.
5 / 5Katherine S
I appreciate that whenever I have a concern, the agency is very quick to respond and they are able to find a substitute caregiver if something happens. The agency is able to schedule things accordingly and have someone there for my mother.
5 / 5Scott J
I like that they seem to care, they're sincere and their billing practices are great. They show up to work when they say they're going to show up and the lady is really personable with my mother. They seem to have become friends.
5 / 5Martha "
We have been very pleased with how they run the business and communicate. Our angel in particular has been wonderful. My sister and I met last night and have worked on some ideas that we are going to bring to Pam.
4.5 / 5Jean B
They're reliable. They help him safety-wise.
4.75 / 5Jim C
I like that they manage their business well. They have really helped by giving a caregiver that is a good fit.
5 / 5Janice H
They have good communication. It has freed me up.
4.5 / 5Lou L
I wish the cost was lower.
4.5 / 5Allison M
I like how they know my situation and they are very concerned with filling our needs and working hard for us. It has taken a load off of us.
5 / 5Glenda D
They are very professional. It is very structured and organized. They help her get exercise and they monitor her.
5 / 5Karen B
I like how attentive they are to my mother. They are nurturing towards my mother.
4.75 / 5Jean B
They are reliable. I can leave without worrying about him.
4.75 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.