
Visiting Angels
Visiting Angels
Visiting Angels brings a unique and refreshing approach in senior homecare to Eastern Idaho. Seniors in the community can select their Angel and build a lasting relationship, rather than experience the endless shuffle of caregivers.
1970 E. 17th St. #201, Suite 201, Idaho Falls, ID, 83404 83201 83202 83203 83204 83210 83211 83221 83236 83245 83262 83274 83401 83402 83404 83406 83425 83434 83440 83442 83443 83444 83445 83449 83450
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Long-Term Care Insurance
- Other Options
2024, 2023, 2022

Best of Home Care
Top 100 Leader in Experience
Awarded to the top 100 agencies with the highest Overall Satisfaction (OSAT) scores.
2025, 2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Lynette P
They are able to provide personal care. It's brought me peace of mind so I'm not worrying about my dad.
4.5 / 5Bonnie L
They've been available when other agencies haven't been available during Covid. I don't have to worry about her as much any more because of their services.
4.75 / 5Elise F
They take care of my dad like he is their own. They go shopping for him.
5 / 5Matt C
We hired them to help my stepfather to help him move, and they didn't keep me informed of issues. It wasn't really their fault, just had a traumatic day.
3.25 / 5Jared R
They have been doing a good job and have good caregivers. It gives me a break to do other things.
5 / 5Larry J
They're very personalized. They have a high level of care. They've been cooperative and easy to work with.
5 / 5Kathy W
I would recommend them because they are friendly and helpful. I don't think they can do anything more or I would've asked.
4.5 / 5Lynette P
The quality care and the personal attention. They gave me peace of mind knowing my father was being taken care of.
4.75 / 5Susie G
They are very thorough. They keep the house cleaned up.
5 / 5Debbie K
I liked that they were responsive while we were away. They allowed me and my family to take a vacation and our family member was still cared for well.
5 / 5Robert S
I like this agency because they're caring. Without the provider, I wouldn't be able to do daily tasks like get dressed or get out of bed.
5 / 5Karol G
I love her. She's fantastic. She's willing to help me with whatever I want. She helps with my laundry.
4.75 / 5Robert S
I appreciate their attention to detail. They have helped me get out of bed and get dressed.
4.75 / 5Anonymous
I like my caregiver's consistency. The provider has helped the most by just being kind and loving.
4.25 / 5Leslie M
I like that they do training for the ladies and have them do extra things like the dishes and cleaning. We all have what we need. It gives me relief to do things without great hurry.
5 / 5Leann K
The two people that they picked out for my Mom are very nice. I really don't know.
4.25 / 5Becky J
The agency was easy to work with, was available when we needed them, were just great caregivers, and was willing to deal with her people. The providers made us comfortable, explained it very well, very clear how much it was going to cost, and the ladies that came.
5 / 5Julia P
When I requested help, it took a while to fill my needs. The person we have coming here is dependent and reliable.
4.25 / 5Anonymous
I would not due to the last 3 or 4 months of my mom being in their care. The skill level of the caregivers that they provided to us were not skilled. They could have listened to us more and provided a solution.
2 / 5Stephanie W
I really like the customization of the services. They have made positive by taking into consideration her concerns and just adjusting to them.
4.5 / 5Aaron G
One thing I like about the services is that they are responsive and well managed. Just having someone around to help my mom is a huge help.
4.75 / 5Anonymous
The people they send seem to genuinely care and are attentive. It gave me peace of mind. I can't think of anything they could do to make my life easier.
4.25 / 5Jacklynn S
Everything has been great, they work with my dads schedule, and they are always on time and do what they need to do. It makes it easier for him, they do the cleaning for him.
5 / 5Philip O
They are good at communication and letting me know when to worry about days off. I like that they have provided the service and not gotten in the way.
5 / 5Linda O
I like the caregiver that comes in they're very good with my husband. It's really helped me more than it has him, it's given me a chance to get out and do a few things that I need to do and don't have to worry about him at home.
5 / 5Blair C
I like that they care and are consistent. Without them, she would have to be in a long term care facility.
5 / 5James P
They are well organized and very well staffed. They got my sister to take baths.
4.75 / 5Lisa S
I like that they are caring. It gives him something to look forward to.
5 / 5Anne W
I would recommend them because they are friendly, gently, and kind. The agency always tries to cover if my angel can't make it for some reason.
5 / 5Claudia M
They were just getting staff back together after Covid when we got here, so there were some new and untrained caregivers. I think it just goes back to the training. My husband has dementia and doesn't know what's going on or how the program works, and they should have been helping him do things around the house.
3.5 / 5Debbie W
I like that they stay in touch. Having someone come to help mom and they are reliable.
5 / 5Anonymous
They come in and do all the home care, cleaning and taking care of anything that my parents need done. It helps me and lifts my burden because I still work full time. Going over there to do chores every day was hard for me.
5 / 5Brett M
They were very nice and easy to work with. They cleaned up after some accidents that my dad had and made it easier on my mom.
4.5 / 5Errol T
So far I've had good service and they meet my needs. I've been quite pleased. They help prepare her food. They get her out of bed.
5 / 5Virginia P
They are pretty conscientious about scheduling and ensuring that there is coverage if at all possible. Their caretakers are very conscientious. They can take mom to appointments.
4.25 / 5Larry J
I like the flexibility and that they arrange the services, which makes it easy for us. The provider has helped me the most by taking care of the day-to-day activities, so I do not have to be involved.
4.75 / 5Steve M
They provide the service we ask for. They were providing overnight services for my dad.
4.25 / 5Linda O
I would recommend them because they do great work and are easy to work with. If we have a problem, they call us right back. They have freed up a lot of time for me.
5 / 5Sarah &
The person we set up services with has been extremely helpful and has been a great resource. It gave my husband and me a sense of security because we knew that my father-in-law was being looked after.
5 / 5Harry O
They have been really good. There are here and do whatever I need.
4.5 / 5Blair C
They are flexible, informative, and helpful. They have allowed my parents to stay in their own home.
5 / 5Robert S
They are friendly and they know what they are doing. They help me get in and out of bed.
5 / 5Kathy W
I like that they are very responsive to how I feel and what's going on. They hired Shila, and she's great in every way. They have provided what we need.
5 / 5Robert W
You can count on them to be there, and the nursing faculty has been pretty good. You can see that my dad has perked up and is wanting to do things. The caregiver has been a pretty good deal.
5 / 5Kim
The agency was very compassionate, accommodating and empathetic. I was able to get a good night's sleep.
5 / 5Sherri R
They were quick to respond, very caring, and let you know upfront what they can and cannot do. My mom is older and injured, so they have been able to help her do her laundry, clean her floors, get cobwebs, grocery shop, and go to her medical appointments.
4.75 / 5Leslie M
I like that they are always punctual and watching my mother very carefully, and doing what she needs. It helps me wonderfully.
5 / 5Blair C
I would recommend them because they care, and they are consistent. It has been a positive experience because they are consistent and communicate well.
5 / 5Beth R
They could provide a skill list on the caregiver. Very good. Doesn't know how to cook very well and the thing we need most is meal prep.
4 / 5Micheal P
I like that they are good at communicating if you have questions about the client's needs. They are very accommodating and understanding in getting the best caregiver to help the client.
5 / 5Anonymous
I really like the management, very personable, and very rented to match the caregiver with our needs, and have been a really good experience. They are very responsive and constantly meet our needs with the care and scheduling and getting caregivers that are a really good fit.
4.75 / 5Kay C
I like that they are responsive and they got me started soon. The client's spouse is getting used to having them around. They have been able to give her time off.
4.5 / 5Anonymous
Things are expensive and they have increased their rates they have increased the number of hours. The most helpful has been them helping around the house.
3.5 / 5Brady J
One thing I would tell a friend about the agency is they answer any question you may have, and they are welcoming. When the caregivers come, we are not really there at all though.
4.25 / 5Debbie W
I liked that they had someone that was caring. I like that they respect boundaries.
5 / 5Aaron G
I like that they were prompt. They allowed my dad to get out of the house.
5 / 5Kristy W
They were able to have someone come in so quickly after I initially called them. It was so nice that it wasn't a long waiting period. We got what we needed right away. There has been the nicest women coming in. Everybody was so personable and helpful. It's been a very positive experience.
4.75 / 5Anonymous
They seem to be very diligent about meeting the needs and I appreciate that. The only drawback is when we have had to fill in days, they keep sending brand new people so on those days it is not really help since I have to show them. It is a huge impact. Tending to my mom takes a lot of physical exertion and I have my own health problems and it was making those health problems unmanageable and they enabled me to be able to continue my life. Like take care of my kids and function.
4.5 / 5Anthony O
They are constant and give good care. They help with keeping her mind and body healthy.
5 / 5Anonymous
I would recommend them because of the competency of the companions they have selected for us; it has been outstanding. I feel comfortable leaving them with my mom. They have improved my mom's quality of life a lot!
4.75 / 5Errol T
I like that they have provided good services so far. I like that they take good care of her, and it allows me to get out and do my thing.
5 / 5Kay C
I like how they have been incredibly responsive, easy to work with, and they have been able to find replacements when needed. The services help me to know that my loved one is being taken care of.
5 / 5Shirley R
They have good service. She seems more relaxed.
5 / 5Kathy P
They take excellent care. They are helpful and knowledgeable. I don't have to worry about my mother as much.
5 / 5Anne W
I like that they try to give us the same Angel every time. I really like her. If she cannot come, they find someone to come for her. They are always gentle and try to redirect if it is needed.
4.75 / 5Anonymous
They do what they say they are going to do. They help with the housework.
5 / 5Sharon O
They have done a really good job. I have been side by side with those helping my dad.
4.5 / 5Janice M
I like that they are friendly and I trust the administrator. I like that she gets help with chores around the home.
5 / 5Spencer A
I would recommend it as they did a fantastic job at scheduling caregivers. They sent the right people to interact with my mother. They made it easy. It did have a positive impact; it was my job to help my mom. She needed a lot of care at the end, and they did a good job at improving her quality of life. She liked the caregivers.
5 / 5Karol G
I have only had one primary caregiver, with a couple of different ones occasionally, but I have no suggestions for improvement. It has been a positive experience because I actually look forward to the caregivers coming. I need the company, and I miss them when they are gone.
4.25 / 5James C
The agency cares for me! It has a big impact on my daily life!
5 / 5Marianne D
I would recommend them because of their reliability of the care. The agency has provided care to make my experience positive.
5 / 5Meg T
I like that they do ADL care that frees up my family to care for our own kids instead of my mother-in-law. The agency has made my experience positive by making sure that everyone's tasks are done so we can focus on other things.
4.75 / 5Errol T
I like the caregivers, the ones I have used have been knowledgeable and confident. They gave me a good angel to use full time.
5 / 5Fred C
They needed better training. Some of them needed to be better trained.
4 / 5Dixie T
They were really kind. They were kind and embracing. They made all of us want to be kind to others.
5 / 5Barbara H
I like that they do the things that I can't. They can bring back the old cleaning lady.
5 / 5Leslie G
Provide consistent caregivers. They've taken the pressure off of him to keep clean so I wouldn't have to worry about it.
4.25 / 5Jeremy B
Dealing with the head o it has been really nice, and they are willing to work with me while I work with my mom's schedule. It is helpful. It is peace of mind to know she has someone there keeping an eye on her.
4.5 / 5Kay C
I like that they are friendly and easy to work with. They have helped the most with providing my mother with company and companionship.
5 / 5Craig P
They are thorough and courteous, they know what to do. It takes off stress.
5 / 5Philip O
They provided what my father needed as far as companionship and services. It was extreme, and the most helpful part was the rapport. We had one assigned angel that developed a nice rapport with my father, and she got my father to do things.
5 / 5Mike J
I like that they seem to be well-run. They have good communication.
4.25 / 5Kenneth Ray T
They do a great job and they're very efficient. It's helped me immeasurably since I have cognitive and mobility issues.
5 / 5Susie G
I like the fact that I feel comfortable with someone with integrity going into my parent's house. They are meeting expectations and also exceeding those in extra services asked of them. I still work full-time and I try to stop by every day to see them, but I don't have the time to do the housekeeping chores that they provide. It's wonderful.
5 / 5Jared R
I think they have a good reputation. It's really helpful and helps relieve a little stress from me.
5 / 5Karol G
I like that they are always very personable, even when I have someone who comes in temporary. I like that they always ask me what I need or what I want. It does a lot for me. I like that they talk to me about things.
5 / 5Angie S
They are pretty nice and know what they're doing. Just having someone here helps the most.
4.75 / 5Linda O
They are caring and try to do what we need. At first it was awkward having someone in our home but we will get used to it.
5 / 5Spencer A
I like that the schedulers have been able to make sure that there is always someone to love, and it seems that he be their stuff too. It is very helpful to me since I am the caregiver as well.
5 / 5Larry B
They were reliable and provided the service we needed for the client in his final days. It was a huge relief for me. They were there every day to get the client breakfast and up for the day.
5 / 5Jacklynn S
They have been easy to work with and we like them. They do a lot of things that he can't do, and it frees me up also.
5 / 5Ron D
They are doing a great job. Terry, the visiting angel, has become in two weeks a good friend. She's very nice. Linda is playing the piano daily now, and she wasn't before. She was kind of just in her own little world.
4.75 / 5Philip O
They are flexible and if we have specific needs, they are adaptable to our needs. They are well aware of all of my father's needs and have provided him with support and help.
5 / 5Susie G
I like Visiting Angels becauee they come into the home and kep everything private. They fulfill my requests at any time. It helps me take care of my disabled husband. I know every day that my parents houses is being taken care of.
5 / 5Audra S
I would recommend the agency because everyone was helpful. The caregiver was nice and a good experience. The client loved the companionship.
5 / 5Elise F
They are flexible, responsive, and great at matching good caregivers to my dad. They are kind and helpful, they think on their feet and play mind-stimulating games with him.
5 / 5Zeve A
Their caregivers are very kind to my mom. They are accommodating to your needs.
4.75 / 5Jared R
They seem personable. They gave us a little break.
5 / 5Stanley C
I like that they do good work. I don't get to see many people, and they are good conversationalists.
5 / 5Jacklynn S
I would recommend them because they are so nice, and they take care of my dad. They make it, so I don't have to take the time off work to take care of him, and his daily life easier by helping him.
5 / 5Blair C
They are kind and communicate well. They do what they promise. It is huge. It helps them stay in their own home.
5 / 5David #
We like that we can communicate really easy. They always get back to us. They make the care more personalized for her and her needs.
4.5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.