
SYNERGY HomeCare Northeast Metro
SYNERGY HomeCare Northeast Metro
Why Choose SYNERGY? Because we CARE. We are the only MN non-medical home care company with a Total Quality Program and three LEADER in EXPERIENCE Awards. We have achieved Provider of Choice 12 years, Employer of Choice for 9 years. At SYNERGY HomeCare, this means we are the hub of a synergistic and quality care plan for your loved one.
1879 Station Parkway NW, Andover, MN, 55304 55001 55003 55005 55011 55012 55013 55014 55025 55038 55042 55043 55045 55047 55056 55073 55074 55079 55082 55084 55092 55101 55109 55110 55115 55117 55127 55128 55129 55130 55150 55304 55433 55434 55448 55449
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- State Non-Medicaid Program
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2026, 2025, 2024, 2023, 2021, 2019
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2026, 2025, 2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2026, 2025, 2024, 2023, 2022, 2021, 2019, 2018
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Marlys C
I'm happy with them. She does things that I haven't told her to do.
4.25 / 5Lovella R
They respond to any requests I have. They are pretty good.
4.75 / 5Doug S
I like the flexibility. Nothing to improve, just not having a huge impact.
4 / 5Phyllis H
They are very responsive to my needs, and they are there for you all the time. When I have issues, they respond promptly, and they are very helpful with answering my questions. The services have definitely been a big help for us.
5 / 5Jan K
I like the caregivers they have assigned to us. We are limited on hours by the VA.
4 / 5Gayle H
I like that the administrative staff are very clear in letting me know when someone is or is not available. The providers 95% of the time are timely. The caregivers have made my experience positive because they're engaged and actually talk to him to engage him and participate in things.
4.5 / 5John K
They have been really good at setting me up and getting me quality nurses. They can help me with the stuff I can't do anymore.
4.25 / 5Barbara W
They are cooperative and helpful. They have provided care and interaction with my husband.
4.5 / 5Janet H
I like my caregiver. She is always looking for something to do. It helps having someone here to clean the house.
4 / 5Mary M
I like the caregivers who come. The office staff is prompt. The caregiver helps with companionship and encourages the client to do his P/T. She also does light housekeeping.
4.75 / 5Jeanne P
They provide the care through the VA. They do certain cleaning tasks.
4.25 / 5Janet M
They have kept in contact with me. They help make my bed for me.
5 / 5Ray B
So far, they've been quite reliable. They provide regular and good service.
4.5 / 5Brittany S
I love how personal the care attendants are. Ronda goes above and beyond, and is a perfect match for my grandpa. Anytime I have an issue or concern with one of the care attendants, I call it in and voice my concerns, and I am thoroughly heard. They are a vital part of my grandfather's routine because I am 3 hours away and can't be there.
5 / 5Renee O
They are very accommodating staff knows what they are doing. No complaints when they there.
5 / 5Anonymous
They keep me well-informed on who is coming and who are not. It gives me an opportunity to give my spouse space at home.
4.75 / 5Ann R
They give personal care and every staff member has been kind-hearted. I love the way they worked with me and were understating when the bill was misplaced.
5 / 5Neysa B
I like most of the people working for them. The agency works around schedule changes.
4.25 / 5Anne P
They talk and help with stuff. They are very nice people. I would say they help me shower and get dressed.
4.5 / 5Charleen (
M husband really enjoys the nurse who comes in. I like the woman who comes in and checks his vitals, she is really accommodating.
5 / 5Anonymous
They could improve by taking it upon themselves to go beyond the regular job and do that. They have made my experience positive by being on time.
3.5 / 5Keith A
The quality of service has been great. They are very thorough. They do a great job at helping to do the laundry.
5 / 5Shawn G
I like the aide. They provide care so I can get out and do things.
4.5 / 5Brittany S
I like that the team goes above and beyond and that if I have an issue with any of the caregivers it's addressed and if I see fit that someone needed off our team they only ask what happened, and then they were off the team. They cook for him and genuinely care about him and do everything they can to keep him comfortable. They are god sends.
5 / 5Jan K
They have given us caregivers that have been a good fit. They can provide more of a heads-up if we are going to have a substitute.
4.25 / 5Keith C
They did an excellent job. I am not sure what they could have done better. They were prompt.
4.25 / 5Bonnie H
I really like the home health aides that come. We got three different ones. They are very good. They are right here to move him. They are here when I need to go places.
5 / 5Denny B
I like the people. They send Juanita Ray. She is a delightful woman and knows what to do.
5 / 5Jim P
The caregiver is outstanding and responsive to his needs. The caregiver is careful to be responsive to all of her needs.
5 / 5Wallace J
I like the relationship they have with the VA and their responsiveness. The caregiver has been very personable and attentive.
5 / 5June M
I have already told people about the agency. They have great care, and they are always happy to hear about it. I couldn't have asked for a more helpful provider for me.
5 / 5Kimberly A
I like that the caregivers they send are excellent and good at what they do. The provider has helped with exercise and getting around.
5 / 5John B
I like that the people are friendly. They have helped by making my daily living easier.
4.5 / 5Rich O
I think the flexibility of what they are able to provide meets the needs of the patients. It's consistent caregivers that allow my mom to build a relationship with caregivers.
4.75 / 5Maddie D
They need better consistency with their staff, because we have had great caregivers and terrible caregivers, and they also need to allow the family to text the caregivers. Nothing would get done if I didn't text her. We have a care provider who is active, and does things without being asked.
4.25 / 5Muriel D
They are always willing to do what I ask of them. My husband is very happy and well satisfied when they leave.
5 / 5James L
They are good workers. They do what I ask.
5 / 5Romona H
I'm happy with them. They do some cleaning for me.
4.75 / 5Doug S
They could recap meetings. They are flexible.
4.25 / 5
About This Award
Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award

Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.