
Shepherd’s Staff In-home Care
Shepherd’s Staff In-home Care
Shepherd's Staff In-home Care offers caring companionship, personal hygiene, light housekeeping, meal preparation, medication reminders, and incidental transportation to help seniors remain safely at home. Our screened, trained caregivers serve with respect, compassion, responsibility, integrity, and professionalism.
205 Broadway St, Suite 210, Frederick, MD, 21701 20872 21157 21701 21702 21703 21704 21709 21710 21714 21716 21717 21718 21719 21720 21727 21740 21742 21754 21755 21756 21759 21762 21769 21770 21771 21773 21774 21776 21780 21782 21787 21788 21790 21791 21793 21798
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Long-Term Care Insurance
- Other Options
2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2024, 2023, 2022, 2021, 2020, 2019
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Angela D
They're extremely responsive and professional. It reduces my stress when leaving my mother alone.
4.75 / 5Stephen J
The caregivers are matched well with the needs of my wife. The caregivers work well with my wife and can trust that they will take care of her when I am out.
5 / 5Alex G
I liked that they were very responsive and the staffing was very good and it was just a good experience. They could have made my life easier by could have made the consistency of the caregivers better of the scheduling.
4.25 / 5Ruth L
I like that their caregivers are kind and helpful. They are only here 2 days a week. They help me in doing laundry and the grocery shopping.
4.25 / 5Tom C
I like that they tailor their care to the patient and are kind, caring, and passionate with the people who come to my house. They are timely, are here when I need them, provide me with the time I need to continue with the household, and are extremely dependable. I can go around and do the chores and feel fairly comfortable that Barbara will be okay.
5 / 5George C
They think about their clients and their needs. They care about what they do. When the caregiver comes, she helps me out greatly. Her heart is in it - she enjoys what she does.
5 / 5Kelli B
Just that they're more proactive. Some were great, others were not. Once they were able to get someone, it gave me freedom. It took a ton of work off my plate.
4.25 / 5Brenda H
I would recommend them because we were lucky enough so far to not have a revolving door of caregivers. They help the most by just being there.
4.75 / 5Raejean P
The management is amazing, and I have recommended them before. Every provider they have sent has been amazing and helped out a lot for the client.
5 / 5Gail H
They are reliable. It has greatly helped and I can go out.
5 / 5Barbara A
I would recommend them because they provide wonderful care. They are very helpful around the house and give me lots of joy to make my experience positive.
4.75 / 5Arthur S
I would recommend them because the agency sends people that I need. I like that they tend to know what I need and when I need it.
4.5 / 5Barbara C
They provide excellent care. They have great customer service.
5 / 5Barbara S
I like that they are easy to work with. They give me an opportunity to have a little bit of freedom to do the things I need to do and do self-care.
5 / 5Dorothy "
They have good people. They pick good quality people. I could ask for a better company.
5 / 5Sylvia G
I like that Shepherd's Staff In-home Care is very reliable and follow-up on everything. They have good people working for them. They took such good care of my husband and I that no nurse could've done better.
5 / 5Sue D
I like that the caregivers from Shepherd's Staff In-home Care are absolutely fantastic. They provide my mother-in-law great care. It allows me to go to work one day a week and work from home. I can be productive because I know she is in good hands.
5 / 5Deanna R
I like that they are good to my grandmother, and I know that she is in good care while they are there. They have made our experience positive by taking great care of her. She has caring and compassionate workers, which gives me peace of mind.
4.5 / 5Theresa L
We were sold on them because they are Christian based. They take care of my parents while I work.
5 / 5Tina R
I like that they try really hard to make sure that the customer is satisfied. They are there when I have to leave and go do things I need to do.
5 / 5Judith G
I like that it is locally owned and based, so the people are familiar with what is going on in town. We are new in town. They are always there to introduce you to new caregivers, they are polite, and very good at keeping you up to date.
4.75 / 5Deanna R
I liked that they were attentive to my grandmother's needs. I liked that they kept me updated.
4.5 / 5Barbara T
The caregivers they provide are excellent. They care for his daily needs and his mobility is certainly limited but they help him.
5 / 5John R
I have had them before, and I am satisfied with them. They have helped my wife do what she has to accomplish.
5 / 5Kelli B
In terms of affordability, it's good. It's a huge impact because they give her a shower and do clean up. It gives my dad a break.
4.75 / 5Karen S
I like that their scheduling staff is very attentive. It helps my husband and I in daily life, so we don't have to take care of her 3 days a week. It frees us for that time.
4.5 / 5Patricia G
I like that they try to fit you with the proper caregiver that would more or less fit with your personality. They do keep you in touch and keep you up to date on any changes they have to make due to an emergency. Which I think is great and understandable.
4.75 / 5Raejean P
I like their incredible care and passion. They help with both and they are just outstanding.
5 / 5Mary T
I liked the caregivers, they were helpful and pleasant. I had foot surgery so they helped me get to the bathroom, and helped shop for me and did laundry.
5 / 5Anonymous
The price is very expensive to me. It helps me out because I'm the only one providing for my mother.
4 / 5Patsy H
They are very dependable and do the job that you ask them to do. You can rely on them. If they say they're coming, they come. They help vacuum. That's a big help. She'll fix me something to eat and do whatever I need.
4.75 / 5Trish M
I really like the caregiver. They have made it positive by having socialization with others she would not usually do.
4.75 / 5Barbara C
When you need them, they are there. They have quality staff. They are very helpful. There was only one time we couldn't get them.
5 / 5Barbara S
They are trustworthy and reliable and do a great job. They allow me to have relief from being the full time caregiver.
5 / 5Gail H
I like that they are well organized. The most helpful has been having someone dependable when I am not home.
5 / 5Robin W
They were easy to work with to coordinate my father's care. They help with overall care. They clean him up - he's totally incontinent.
4.5 / 5Robin G
They are good staff. She has Alzheimer's so she needs someone.
5 / 5Anonymous
I think most the caregivers are very good and caring. They know her personally and how she likes things done. She has grown very dependent on them. When they're not there, her quality of life goes down.
4.75 / 5Teresa T
I like the quality of the people. The caregivers could have a greater impact if we had a consistent caregiver.
4.25 / 5Amy M
They always respond when I call if we need to make changes to the care provider, and they are very flexible with their scheduling. They are taking her out where she needs to go whether it is a doctor appointment or the store, they are able to cook for her and laundry and things that she can't do.
5 / 5Sylvia G
I'm satisfied with them. They could have more aides for me to recommend them more. They've helped me the most by taking care of me and checking that I'm okay.
4.25 / 5Anonymous
They could improve by having better scheduling. It was not good. They could have made my life easier with better scheduling.
2.25 / 5Melvin H
I like everything about their services. They will help me with anything I want. They are perfect for me.
5 / 5Nina M
They are good with communication. It is more my parents being receptive to this. My mom is very resistant to getting help.
4.25 / 5John R
The person that comes her is very polite and qualified. They have helped the most by making life easier.
5 / 5Frances "Fran" P
I like how prompt they are. They keep me informed if my caregiver won't come in. They are on top of everything.
4.75 / 5Karly H
They always match up the clients and the caregivers well based on their interests. They have helped the most by being joyful.
5 / 5Barbara T
I like the caregivers. The caregiver is very good with my husband.
5 / 5Doug S
They were compassionate. They had a flexible schedule. They made her feel comfortable when my wife and I had to leave.
5 / 5Sylvia G
I've had nothing but good dealings. I've had nothing but good people. They send me the best you can get. I'm very happy with them. Someone helps me all the time. I have nothing but good things to say.
4.25 / 5Roberta "Bobbie" C
They are very reliable and trustworthy and they are very pleasant. They are friendly and they are willing to do anything that you ask them to do.
5 / 5Nina M
I like that they listened to me and what I was looking for. I like that they helped me to find a new caregiver. I like that they are easy to work with and there has been no confusion. There have been times I wanted to reach the caregiver.
4.5 / 5Anonymous
They should expect good care. They do things I can no longer do.
4.5 / 5Raejean P
I always recommend them. I wouldn't be able to work without them.
5 / 5Kim G
They are personable. They do anything my mother asks. They are easy to work. She is not as lonely, and I don't have to do much. I actually get to spend time with my mother.
4.75 / 5Tom C
They have a good staffing model. They cover quality patient care.
5 / 5Darla Y
I would like to see a better fit for the amount of money that they are requesting. The can choose the caregiver that's better matched with the client. It's nice to know someone is there but it's not a good fit, it's not a good feeling.
3.5 / 5Anonymous
I like that it's small and not a big franchise. They have tried to be consistent with the care.
5 / 5Cheryl B
They have been really good with commutation and the person who is the caregiver works very hard to try and engage my Mom. It allows me to leave the house for an extended period of time to feel comfortable that my mom is home, then alone.
4.5 / 5Gail H
I like the reliability. I can get things done and go out because I have someone here. It's been a big support.
4.75 / 5Sylvia G
I like that they sent me a woman who has been wonderful for me. The caregiver helps me through the week.
5 / 5Mary T
We've never had any issues. They help cook food
5 / 5Trish M
I like the caregiver that my mom has, she is amazing. They have done an outstanding job of engaging and socializing with her.
4.75 / 5Gail H
This agency is caring and detail orientated. The services have been fine. They are important to me.
4.75 / 5Robin W
I like that the caregivers they provide are great. They are here 5 days a week. They prepare the things that I need and do everything I ask for.
5 / 5Anonymous
They really seem to care about the patients. They help with baths.
4.75 / 5Deanna R
I would like there to be better communication between the caregivers and managers. Knowing that my grandmother is safe and in good hands gives me peace of mind.
4.25 / 5Norman "Norm" S
I would recommend them because the young ladies I have coming over here, are very good. She does more than I expect. The caregivers give me a sponge bath, which I'm not able to do myself. They also help me with my exercises.
4.75 / 5Tom C
The care that they give to the client is outstanding. It frees me up to take care of the rest of the household while they are here caring for my wife.
5 / 5Judith G
I would recommend them because they are very punctual, caring, and they keep me well-informed of what is going on. They have made a great impact on me because they free me up to do things while they care for my loved one.
5 / 5Arthur S
It seems to be fine. They are dependable. They let me know if someone is running late and make sure that I have someone here on time when I need it. The provider has been able to help me with taking care of me very nicely. The caregiver makes sure that I take my medicine and they get my meals prepared.
4.5 / 5Barbara C
I would mention that they give good quality care. They are dependable. They have a superb company. It is very helpful. She's full care and we utilize them when we can. They are expensive but we use them when we need them. Their care is excellent.
5 / 5Anonymous
I like that the caregivers are caring people. They help feed her and are a familiar face.
5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.