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Shepherd’s Staff In-home Care

Shepherd’s Staff In-home Care

Shepherd's Staff In-home Care offers caring companionship, personal hygiene, light housekeeping, meal preparation, medication reminders, and incidental transportation to help seniors remain safely at home. Our screened, trained caregivers serve with respect, compassion, responsibility, integrity, and professionalism.

205 Broadway St, Suite 210, Frederick, MD, 21701 20872 21157 21701 21702 21703 21704 21709 21710 21714 21716 21717 21718 21719 21720 21727 21740 21742 21754 21755 21756 21759 21762 21769 21770 21771 21773 21774 21776 21780 21782 21787 21788 21790 21791 21793 21798

Phone: 855.445.3266

Zip Code: 21701

City: Frederick

State: MD

  • Alzheimer's Care
  • Companion Care
  • Housekeeping
  • Dress & Grooming
  • Laundry
  • Incontinence Care
  • Bathing
  • Mobility Assistance
  • Medication Reminders
  • Respite Care
  • 24-Hour Care
  • Eating Assistance
  • Transfer to/from Bed
  • Exercise Assistance
  • Safety Supervision
  • Transportation
  • Hospital Discharge Assistance
  • Prescription Pick-Up
  • Doctor Visit Companionship
  • Grocery/Errand Assistance
  • Hospice Support
  • Cash
  • CreditCard
  • Check
  • Veteran's Assistance
  • Long-Term Care Insurance
  • Other Options

2024, 2023, 2022

Best of Home Care

Top 100 Leader in Experience

Awarded to the top 100 agencies with the highest Overall Satisfaction (OSAT) scores.

2024

Best of Home Care

Leader in Training

Awarded to agencies excelling in client care and caregiver development through outstanding training completion rates.

2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017

Best of Home Care

Leader in Experience

(Formerly Leader in Excellence)

Awarded for superior client & caregiver satisfaction ratings.

2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017

Best of Home Care

Provider of Choice

Awarded for outstanding client satisfaction ratings.

2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017

Best of Home Care

Employer of Choice

Awarded for outstanding caregiver satisfaction ratings.

Agency Rating

  • Raejean P

    The management is amazing, and I have recommended them before. Every provider they have sent has been amazing and helped out a lot for the client.

  • Barbara C

    I would mention that they give good quality care. They are dependable. They have a superb company. It is very helpful. She's full care and we utilize them when we can. They are expensive but we use them when we need them. Their care is excellent.

  • Anonymous

    I like that the caregivers are caring people. They help feed her and are a familiar face.

  • Arthur S

    I would recommend them because the agency sends people that I need. I like that they tend to know what I need and when I need it.

  • MaryAnne R

    I really liked the people that came out to talk to us were fabulous. I like that they make her lunch and do extra little things like the kitchen and bathrooms.

  • Barbara A

    I would recommend them because they provide wonderful care. They are very helpful around the house and give me lots of joy to make my experience positive.

  • Richard D

    We are getting good care and personal relationships developed based on the care and the services. The care and the relationships are really helpful with everyday life. We are grateful for the caregivers and the relationships that have been formed between the client and the caregivers.

  • Amy M

    They always respond when I call if we need to make changes to the care provider, and they are very flexible with their scheduling. They are taking her out where she needs to go whether it is a doctor appointment or the store, they are able to cook for her and laundry and things that she can't do.

  • Tom C

    They have a good staffing model. They cover quality patient care.

  • Frances "Fran" P

    If you make clear what you need done, they are able to help. They wash and fold my laundry. At first, I had to tell her to fold the clothes, but she does it right every time now.

  • Brenda H

    The agency called to tell me when my mother had a cold. The agency had an aide who called out, but had another one come on time. They handled that situation promptly.

  • Norman "Norm" S

    I like that they are very consistent. They provide me with a caregiver that helps me with everything.

  • Robin G

    They are good staff. She has Alzheimer's so she needs someone.

  • Anonymous

    I think most the caregivers are very good and caring. They know her personally and how she likes things done. She has grown very dependent on them. When they're not there, her quality of life goes down.

  • Teresa T

    I like the quality of the people. The caregivers could have a greater impact if we had a consistent caregiver.

  • John R

    The person that comes her is very polite and qualified. They have helped the most by making life easier.

  • Frances "Fran" P

    I like how prompt they are. They keep me informed if my caregiver won't come in. They are on top of everything.

  • Kelli B

    Just that they're more proactive. Some were great, others were not. Once they were able to get someone, it gave me freedom. It took a ton of work off my plate.

  • Brenda H

    I would recommend them because we were lucky enough so far to not have a revolving door of caregivers. They help the most by just being there.

  • Deanna R

    I would like there to be better communication between the caregivers and managers. Knowing that my grandmother is safe and in good hands gives me peace of mind.

  • Norman "Norm" S

    I would recommend them because the young ladies I have coming over here, are very good. She does more than I expect. The caregivers give me a sponge bath, which I'm not able to do myself. They also help me with my exercises.

  • Judith G

    I would recommend them because they are very punctual, caring, and they keep me well-informed of what is going on. They have made a great impact on me because they free me up to do things while they care for my loved one.

  • Mary T

    We've never had any issues. They help cook food

  • Doug S

    They were compassionate. They had a flexible schedule. They made her feel comfortable when my wife and I had to leave.

  • Raejean P

    I always recommend them. I wouldn't be able to work without them.

  • Deanna R

    I liked that they were attentive to my grandmother's needs. I liked that they kept me updated.

  • Darla Y

    I would like to see a better fit for the amount of money that they are requesting. The can choose the caregiver that's better matched with the client. It's nice to know someone is there but it's not a good fit, it's not a good feeling.

  • John R

    I have had them before, and I am satisfied with them. They have helped my wife do what she has to accomplish.

  • Cheryl B

    They have been really good with commutation and the person who is the caregiver works very hard to try and engage my Mom. It allows me to leave the house for an extended period of time to feel comfortable that my mom is home, then alone.

  • Anonymous

    The caregivers are very good! Some of the caregivers could be a little more proactive; some of them were good, but others weren't so outgoing.

  • Barbara C

    They've always sent a good staff. I've been impressed with the care so far. It gives us a break and it gives us time to do what we need to do.

  • Anonymous

    The way they submit their billing confuses me. They provide what I request, and it's good. They help with my shopping and laundry. Those are things I can't do anymore, and it's a great service that they offer me.

  • Gail H

    I like the reliability. I can get things done and go out because I have someone here. It's been a big support.

  • Melvin H

    I like everything about their services. They will help me with anything I want. They are perfect for me.

  • Nina M

    They are good with communication. It is more my parents being receptive to this. My mom is very resistant to getting help.

  • Robin W

    They were easy to work with to coordinate my father's care. They help with overall care. They clean him up - he's totally incontinent.

  • Sylvia G

    I'm satisfied with them. They could have more aides for me to recommend them more. They've helped me the most by taking care of me and checking that I'm okay.

  • Anonymous

    They could improve by having better scheduling. It was not good. They could have made my life easier with better scheduling.

  • Karly H

    They always match up the clients and the caregivers well based on their interests. They have helped the most by being joyful.

  • Tom C

    The care that they give to the client is outstanding. It frees me up to take care of the rest of the household while they are here caring for my wife.

  • Arthur S

    It seems to be fine. They are dependable. They let me know if someone is running late and make sure that I have someone here on time when I need it. The provider has been able to help me with taking care of me very nicely. The caregiver makes sure that I take my medicine and they get my meals prepared.

  • Gail H

    They are reliable. It has greatly helped and I can go out.

  • Barbara T

    I like the caregivers. The caregiver is very good with my husband.

  • Sylvia G

    I've had nothing but good dealings. I've had nothing but good people. They send me the best you can get. I'm very happy with them. Someone helps me all the time. I have nothing but good things to say.

  • Roberta "Bobbie" C

    They are very reliable and trustworthy and they are very pleasant. They are friendly and they are willing to do anything that you ask them to do.

  • Nina M

    I like that they listened to me and what I was looking for. I like that they helped me to find a new caregiver. I like that they are easy to work with and there has been no confusion. There have been times I wanted to reach the caregiver.

  • Anonymous

    They should expect good care. They do things I can no longer do.

  • Trish M

    I like the caregiver that my mom has, she is amazing. They have done an outstanding job of engaging and socializing with her.

  • Kim G

    They are personable. They do anything my mother asks. They are easy to work. She is not as lonely, and I don't have to do much. I actually get to spend time with my mother.

  • Anonymous

    I like that it's small and not a big franchise. They have tried to be consistent with the care.

  • Barbara C

    They provide excellent care. They have great customer service.

  • Barbara T

    The caregivers they provide are excellent. They care for his daily needs and his mobility is certainly limited but they help him.

  • Sylvia G

    I like that they sent me a woman who has been wonderful for me. The caregiver helps me through the week.

  • George C

    They are constant and dependable. I like that they are caring and care about the job.

  • Anonymous

    I am not sure that I have fully evaluated the new management. My comments are not related to the former owners. They could communicate with clients on a more timely basis and support their caregiver staff in a more timely and memorable fashion. They have provided a wonderful impact on my wife's life. They have improved the quality of her life as best they could.

  • Cheryl B

    All the people they have sent have been nice and pleasant. They never give me any grief about needing to change my schedule or anything. It helps me greatly that they are here.

  • Alice N

    Everything that's going on they have been consistent with who comes, they are excellent. I was going down hill, One thing is whenever I call they pick up within 3–5 seconds, they are right there to help with they couldn't be better.