
Home Helpers of DuPage and Will
Home Helpers of DuPage and Will
Our mission is to be the most trusted and respected agency assisting families and their loved ones in our communities. Home Helpers is family when family cannot be there. We strive to enhance the quality of life of our clients through these four principles: Respect, Dignity, Compassion, and Excellence.
4905 Main St., Downers Grove, IL, 60515 60101 60106 60137 60138 60139 60191 60403 60439 60440 60441 60446 60490 60491 60515 60516 60517 60532 60544 60585 60586
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
2020, 2018, 2017
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2021, 2020, 2019, 2018, 2017, 2016
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2023, 2022, 2020, 2019
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Carol C
They're very organized and attentive.
4.5 / 5Margo M
I have some really good caregivers with me. They help me to reach items higher up and in carrying heavy items.
4.25 / 5Chris K
The agency is good at communication, punctuality, and the responsibilities are being met. The provider has helped the most with daily living tasks.
4.5 / 5Brett H
They did a very thorough application process with us and found a person right away for us. Find us an excellent home helper and being very proactive.
5 / 5Susie B
I am very happy with the people in charge and who have contacted me. I just need them to take care of my husband. They are very caring and compassionate.
5 / 5Mary A
I think they need to clean different. They have made her life easier by providing her meals, shower, and lighthouse keeping.
4.25 / 5Jeanette P
I like the help they provide. They help Jeanette with everything.
4.5 / 5Marie L
Home Helpers provides quality care and helps me with my everyday tasks. I am happy with the care and have no suggestions for improvements. The caregivers make sure everything is in order before they leave. They complete any task I ask of them.
4.25 / 5Andrea B
They were very personable. They didn't have to do too much, and then she passed away.
5 / 5Karen F
I have one home helper. I am a big woman and I think I might be too much for her. It is just one of the home helpers who I like a lot and is a nice woman and I am a large woman myself and she has health problems of her own and I don't want to do anything to hurt her.
3.25 / 5Raymond B
I recommend them because of the employees. They come out 3 days a week and that gives me time to get out.
4.5 / 5Jack D
They were timely and reliable. He doesn't really want company nor to eat, but he was forced to eat.
3.75 / 5John P
The initial people that came out were approachable. The caregivers are reliable. If I had to change the schedule, they made it easy.
5 / 5Beth K
I like that everyone is friendly. The caregivers help with getting her out of bed and they change her.
4 / 5Susan L
I think the agency is responsive, their people are good. The agency has done everything they possibly can. She is not always receptive to things that are new and different, but they do
4.25 / 5Tom L
I would recommend this agency, because they are reliable. If they say they will do something, they will do it. Their communication is also excellent. It has been a positive experience because they vet the caregivers carefully. They make sure to match them to our needs well. If we didn't have the services, the client wouldn't be able to stay in his home. They also try to find us substitute care that also meets our needs.
5 / 5Susan H
I don't recommend anybody. It has been a positive experience because they exercise with the client.
4.25 / 5Mary H
The people are kind and sympathetic. They take good care of my husband. They are here with him, so to give me a break.
5 / 5Martha L
They are responsive. Some are there and he likes her a lot.
5 / 5Mary S
The quality of the providers are great. They are reliable. They send us attentive, great caregivers.
4.5 / 5Lorna S
I like that they are very available, easy to talk to and flexible with us. They have helped the most helping us decide how to make our home safer and just getting my father on a good schedule.
4.5 / 5Joan S
I like that there is nothing negative to say about my caregiver. She is responsive. She is very helpful.
4.25 / 5Beatrice S
I like that they never come in late. They give me good caregivers because I am visually impaired. We all go shopping together.
5 / 5Glen V
I have recommended them to others. They charge more than some agencies. They are good people that do a good job. Most of them do very well. The caregiver I have today is very proactive.
5 / 5Marie L
I don't know if I would recommend them, because I just started. The girl does everything I ask her to do. She feeds me.
4.5 / 5Bill M
I've never had experience with any other agency, so I don't have anything to compare them to. There were a couple of instances where we had trouble with rearranging the scheduling last minute, but nothing major. It was a very difficult time and we only had about 15 hours a week, but I felt everyone tried very hard to help Lola.
4 / 5Marian H
My experience has been good. They do all they can with my mother being 98.
5 / 5Mary S
The caregivers have been very good, and the office has also been good. They are very comfortable with her, and they talk to her.
4.5 / 5Tom L
They are responsive. Our situation is unique, wanted a male, and they sent him one. We needed specific hours. They have been good with communication. The services are great. He is difficult to work with.
4.75 / 5Nicole F
They do seem to be a little disorganized. They have helped her out with daily things and a lot of stuff going on.
4 / 5Frances S
They could not be so expensive. They could be less costly, it's a big expense for her.
4 / 5Mike H
I like the caregivers who have come out to our home. They have been great at communicating.
4.75 / 5Bette Ann S
I would like it if they can provide more consistent caregivers.
3.5 / 5Julia M
We were happy with them during the week, but finding a caregiver for a weekend was admittedly more difficult. She was happy, and the one lady who came over was nice, and we treated her like a friend.
5 / 5Anonymous
I would recommend them because I am satisfied with the performance of the caregivers. She appreciates the interactions.
4.5 / 5Ed H
The caregivers are very personable. They give me more time to run errands or do things around the house.
4.5 / 5Mike H
I would recommend them more if they follow the directions written out for them. They need to follow directions. We have very specific explanations with medications, and they have had issues giving those.
3.5 / 5Raymond B
What I like about the agency is that they're flexible. They're attentive to my wife when they arrive, they sit down with her, they massage her legs. He's giving her a shower, and she cleans the carpet without me having to ask her.
5 / 5Laura J
They need to communicate better. Our caregiver made our experience positive it had everything to do with them.
4 / 5Phillip B
I like that they were able to take me where I needed to go, always on time, and if they were late, they deducted it from their pay. I am very happy with the organization.
5 / 5Anonymous
When we wanted to not have someone back, that was okay and the communication has been okay. They have a variety of people to send out. Initially, I think it was days 3 and 4 they sent out a trainer for home care helpers. She was good and taught us a few things. She was personable. Everyone that comes into your home brings a new, different attitude and technique.
4 / 5Ed H
I like just the personal care that they give to my wife 5 days a week. They are being timely, the loving care they give to my wife, and the respite that it gives me.
5 / 5Donna P
They have been easy to communicate with, they seem to be on top of things, and they're proactive if the caregiver will be away. They provide companionship and light cleaning. It's also nice to have another set of eyes on her for the family.
5 / 5Anonymous
I like the caregiver is wonderful. She's been here for several weeks. It's been great. I'm down to 3 days a week instead of 7 since I improved.
4.75 / 5James S
I liked that they were easy to work with and very polite. They took care of everything when it was needed.
5 / 5Michele N
The amazing communication that I first got from the office and Zoey. I work a lot of jobs, and it's really hard to keep up with on my own. Now I have peace of mind.
5 / 5Mary S
They are professional and they are quick to find someone. They fill in when they have a caregiver not with the company.
5 / 5Janice D
I like that the agency is responsive and listens to the client's expectations and needs. The agency has made my experience positive by making it possible for me to get things done that I couldn't get done.
5 / 5Mary A
In the past two weeks, we have experienced a lot of problems. We went from minimal care (8hrs) to full 24-hour care. They have been having a hard time filling all 24 hours. Somebody left the freezer open and we lost $200 worth of food yesterday. I still have to clean the lint in the driver. Certain things I expect to be taken care of are not. I will give them more time to get things corrected.
3.75 / 5Anonymous
I am not thrilled with the way the new ownership is handling things. They are very expensive.
3 / 5Brett H
They have provided good caregivers overall. It gives me peace of mind knowing that she is cared for and that she is taking her medications.
4.75 / 5Andrea H
I like that the caregiver we have is older and can relate to my dad a little better than someone younger. The caregiver prepares meals for him. He is eating a lot better and has actually gained some weight.
4.5 / 5Patricia H
I would recommend the agency because they are very nice and do a good job. They take care of my parents very well. The agency took care of my parents to make my experience positive.
5 / 5Phyllis F
It's easy because they actually have somebody show up without interviewing me first. They are always covered. They help the most because when I first came home, they got me off the floor when I fell a couple of times. When I was better, they are very careful to watch where I'm going with my walker, so I felt safe.
4.25 / 5Tom L
The agency is dependable and has a permanent caregiver assigned. The agency has made my life easier because Home Helpers takes care of my mother for me while I am away.
4.75 / 5Ann W
Lately it seems like the communication has been a little poor. My caregiver was great, I could not have asked for anybody better.
4.25 / 5Beatrice S
They are very prompt with their services. They drive me where I need to go.
5 / 5Jason F
The agency always resolves scheduling issues. Margaret has constant support, and then it helps the family.
4.75 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.