
Home Care Assistance – Des Moines, IA
Home Care Assistance – Des Moines, IA
We are committed to providing the highest quality home care, companionship & support to older adults. Our rigorous caregiver hiring process ensures that our clients are in the hands of the most reliable, high caliber professional caregivers in the home care industry. We look forward to helping you and your loved one enjoy a higher quality of life.
3706 Ingersoll Ave, Suite 2, Des Moines, IA, 50312 50312
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2025, 2021
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2025, 2021, 2019
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2025, 2024, 2022, 2021, 2020, 2019
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Patrick C
They meet our needs. They let us know if someone can't come and they always find a substitute.
4.75 / 5Ron PP O
They were very good. He is just stubborn I guess, even if he knows he needs it.
3.5 / 5Christal F
I like that they're very dependable and are here when they say they will be. They do what they're supposed to do when they're here. The nurse comes out promptly and according to my schedule. Phil feels real comfortable with them.
5 / 5Anonymous
They could be more on time. Sometimes they come in later than the agreed upon time. They have been responsive when I have needed more services and when I let them know that someone hasn't shown up.
4 / 5Danny "Dan" VA W
They are very thorough. Everything is done the way I like it done. It relieves a lot of pressure for me. I've had recent back surgery.
5 / 5Todd L
I would like them to do the best they can to keep a regular staff member there. They could have a consistent caregiver.
3.5 / 5Deanna F
I've liked the caregiver that they have sent. For me, it's someone who can be present with my husband so I can do things outside the home.
5 / 5Billy VA Y
The agency cancels a lot, and they reschedule a lot. The most helpful part about the service is that they assist him and do light cleaning.
3.75 / 5Donald VA U
I would have liked to see the agency improve on their attitudes. The agency could have required more training for the caregiver so they know to check their skill set before pair them with a client.
2.25 / 5Jerry VA R
I get good care from them. It has helped me a lot because I can't do it.
5 / 5Anonymous
They are pretty reliable. Taking care of day to day chores and helping me out.
3.75 / 5Brent PP N
They do a very good job at communicating, and they are very helpful. They do the laundry, they clean, and the lady I have now, she does my groceries and is very proactive.
5 / 5Andrew "Andy" VA K
The caregivers are on time and provide good help. They listen. The caregivers are consistent with what they do.
4.5 / 5Anonymous
The agency is good at providing care. The service has gotten my house cleaned up.
4.5 / 5Linda T
The caregiver has a friendly attitude. She is good at what she does. The caregiver is always checking up on me and makes sure I am taking my pills.
5 / 5Danelle E
They communicate well. They provide care, and knowing they are there helps me.
5 / 5Maurice VA T
The lady that helps me is wonderful. The caregiver does my housekeeping for me.
4.5 / 5Tiffany V
We had a lot of turnover, seemed like a new person every other week. They were able to take him out of the home to do errands and movies at times.
3.5 / 5Charles VA M
I like that they show up on time. They know what they are doing and have a book of rules.
4.75 / 5Walter "Barry" VA C
The lady that comes to my house is great. It is great that we don't have to do the cleaning.
4.5 / 5Irvin VA H
They're professional. They're efficient. It doesn't have an impact on my life.
4.5 / 5Alvin VA F
The care is consistent, and the people show up. It's a huge boost and helps me be able to do what I need to do.
5 / 5Theodore S
I like the way they operate and look out for us. They cleaned for me, and they came to get my medicine together.
4.75 / 5Donald VA L
They take care of me. They are doing what they are supposed to do. My house is clean, but I guess that is clean.
4 / 5Donald VA N
I like the effort that they put in to take care of us. They have split the days that they come to our house. Instead of once a week, they come twice, and it accommodates us, and our needs.
4.5 / 5Louis VA E
They do a good job for me. They do the things that I'm not capable of doing myself.
4.5 / 5Maurice VA T
I haven't had any issues with his agency before. The agency has done everything well to ensure my wellbeing.
5 / 5Norman VA K
We get a lot of new people, and they are almost always there. They feed him his meals, but I can't get anyone on the weekends.
3 / 5Richard L
They are pretty good communication but maybe just better communication overall. There was no major impact. It allowed me not to do that daily dressing changes. It helped us out with the level of care.
4 / 5Anonymous
They are all nice people and good. They are always there when I need them.
5 / 5Richard H
The communication could have been better. He enjoyed it and appreciated them coming in and helping clean the house. The twice-weekly person who would help him shower and clean was amazing.
4.25 / 5Charles S
They do the work and their reliable. They do a lot of work around the house which is good since I can't do it.
4.75 / 5Carol R
I like the people that work there and the staff communication. The girls we have had over the year, have been good and helped a lot when somebody comes in, they take care of him so that I can go shopping.
5 / 5Anonymous
They are very professional and they are on time. So far, it has been very helpful.
5 / 5Jerry VA A
I would recommend them because they are friendly and on time. They seem to care. They have made a great impact on my life because they really care about me and treat me well.
5 / 5James "Jim" VA L
I would recommend them because they are very easy to work with and to get a hold of. The agency has made my experience positive because when they are here, I feel like I can leave, and get a break.
4.5 / 5Brian D
I like the availability of the caregivers and the amount of time that she's able to be through on time. They come there early and help her get dressed. It helps start her day off better.
5 / 5David G
I like that he doesn't have to go to the doctor. They come to him. We appreciate that we don't have to be with him every day.
3.75 / 5Gregory VA H
I would mention that they are dependable. A lot of other companies aren't. These guys are dependable. They are trying. It's not the best. But they are trying and it's not their fault mostly.
4.5 / 5Orval K
The caregiver comes regularly when we need her. She is on time and very regular.
4.5 / 5Nicoe VA H
I like the girls who come out. The girls improve after being here for a while.
4.75 / 5John H
The response was fast. They did what I asked.
5 / 5
About This Award
Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award

Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.
