FirstLight Home Care – Southern Maine
FirstLight Home Care – Southern Maine
We provide quality, affordable, non-medical in-home care for adults of all ages so that they can enjoy the best quality of life wherever and whenever they need it. Whether for seniors that need some assistance in order to stay in their homes, families with members who have special needs or disabilities, those recovering from an illness or surgery, even people who just need someone to talk to and visit with as they move through life, we are your alternative for care when and where it?s needed most... for several hours a week up to full-time, live-in situations.
Our companion care, personal care, and even our personalized, engaging dementia care services are available at home, in nursing and assisted living facilities, and hospitals?wherever they can do the most good. Plus, our innovative client and family tools ensure that you're engaged and informed of your loved one's care every step of the way.
944 Roosevelt Trail, Suite 15, Windham, ME, 04062 04002 04009 04010 04015 04016 04020 04021 04022 04024 04027 04029 04030 04037 04038 04039 04040 04041 04042 04047 04048 04049 04051 04055 04056 04057 04061 04062 04063 04068 04069 04071 04073 04075 04082 04083 04084 04085 04087 04088 04091 04092 04093 04095 04097 04105 04210 04217 04219 04220 04222 04231 04236 04238 04240 04250 04252 04253 04255 04256 04258 04259 04260 04263 04266 04268 04270 04271 04274 04280 04281 04282 04284 04289 04292 04364
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
- Other Options
2025
Best of Home Care
Leader in Training
Awarded to agencies excelling in client care and caregiver development through outstanding training completion rates.
2017, 2016, 2015
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
Agency Rating
Anonymous
I like the quality of the caregivers. They have been able to provide enough help that we are managing at home.
5 / 5Maryanne C
I like that it gives me my time, so I don't have to worry that he gets hurt while I am gone and helps him to the bathroom. They have been very nice to me and James and gives us someone to talk to which is nice.
4.5 / 5
About This Award
Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.
