
Family Resource Home Care – Tri-Cities, WA
Family Resource Home Care – Tri-Cities, WA
Family Resource Home Care provides non-medical assistance to help our clients live at home comfortably and independently. We are proud to support families and communities throughout the Pacific Northwest through our dedicated caregivers who share a commitment to enhancing the quality of life for those in need of home care services.
4108 W Clearwater Ave , Suite B, Kennewick, WA, 99336 97862 99301 99302 99320 99336 99338 99352 99353 99354
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
- Medicaid/Medicare
- Cash
- CreditCard
- Check
- State Non-Medicaid Program
- Veteran's Assistance
- Long-Term Care Insurance
2025, 2024, 2023

Best of Home Care
Leader in Training
Awarded to agencies excelling in client care and caregiver development through outstanding training completion rates.
2021
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
2021, 2019, 2018, 2017
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
2024, 2023, 2022, 2021, 2020, 2019, 2017
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
Agency Rating
Carol D
They nurses are great. They make me feel comfortable. It is nice to have someone here.
3.75 / 5Bette E
They were high quality. I could leave the house and feel safe.
4.75 / 5Rachel M
Right now I have a caregiver that's pretty good. In the past I have had some I had a hard time with. And some of the girls couldn't deal with him. It felt like at first somebody was always here in my home and I didn't have privacy. When you have a caregiver you are used to, it's not so bad. Right now I had hours and I told them I didn't need my hours because George could do everything he needed to do. And everything is going well.
4.25 / 5John W
I would recommend them because the caregiver we have is caring and delightful. The agency has made my experience positive because they come in and help my wife for 10 hours a day.
5 / 5Linda J W
I would recommend them because it's been so helpful in so many ways. The caregiver Casey is wonderful and helpful. She gives me hope when I get discouraged.
5 / 5Anonymous
They can send better qualify., mature, experienced providers. They don't seem to have a lot of training. They are very unprofessional. They can have better qualified professional providers. When one of the tasks listed on the service plans is transportation, they do send people that can't drive.
2 / 5Becky W
The communication needs improvement. It is hard to get through to them if you are returning a call. Often I have to leave a message so maybe they need someone else to be available to take calls. If I leave a message it's not like that it will be returned. I am fairly independent and I appreciate the help they give me. It is nice to have someone to take me to my doctor's appointments.
4.25 / 5Anonymous
I have wonderful caregivers through the agency. The providers help me with my daily activities so that I can function.
4.5 / 5Benny
I would say that most of the caregivers are good. The impact of the services has made this experience positive because it takes a lot off of me and gives her that sense of security when I'm not available.
4.75 / 5Antonio S
I like that they have good services. They have helped me by sending someone here to help.
5 / 5Michelle I
I'm happy with the services. They vacuum. I would need more hours in the future.
3.75 / 5Linda J W
The agency has a personable staff. The caregiver helps me with daily tasks making my life easier.
4.5 / 5Dennis G
I would recommend them because of their services. I like that they are cordial.
4.75 / 5Michael A. R
They are very helpful. They help with shopping, cooking, and cleaning.
5 / 5Anonymous
I like everything they are. The staff has been good about trying to meet my scheduling needs.
4.75 / 5Laura G
I like everything. They are very accommodating, always try to schedule somebody, and make it aware to me. Every time I reach out to them, they are there.
5 / 5Patricia A
I like the quality of their care. I only get them one day a week and it's excellent.
5 / 5Kim G
They have been very respectful towards me, and I try to be respectful to them. I work closely to my son and they get the schedule for my physical therapy appointments.
4.5 / 5Michael A. R
They are knowledgeable and pleasant. They give company.
5 / 5Helen J M
It is fabulous and makes things so much easier. Whatever I need done, they are right there with me. They are just so nice and thorough. They do exactly what I want.
5 / 5Tina A
They need to have more available caregivers. We have two wonderful girls. They are the only two I can depend on.
4.25 / 5Ryan W
They help out with things I don't understand. It improves my health.
5 / 5Anonymous
They could schedule better in the office. She helps with house chores.
3.5 / 5Carolyne T
They have taken very good care of me. It helps me with what I need help with.
4.25 / 5Brandon J M
I have liked the fact that I get different caregivers, and so I get multiple experiences with them. Some caregivers are older and some younger. I just had a leg amputated, and my caregivers have helped me get out of bed, dress me and clean me when I need to be cleaned.
4.5 / 5Sandra K. C
I like Family Resource Home Care, but sometimes they do not let me know when I have a new caregiver. I have an excellent caregiver, and she shows up every day.
4.5 / 5Patricia H
One thing I like about the services is they keep me up to date on changes. I like having someone to help me do things I can't do.
4.5 / 5Garnet C
I like the agency because my caregiver takes very good care of me. The provider helps me with my medications.
5 / 5Darren F
They seem to have difficulty for filling the spots if a caregiver can't make it. When I have my regular provider,she knows me well and takes care of everything I need.
4.5 / 5Judy B
I like that they always keep me updated. In a month the hours change and they are always very good about that. The workers they have are well trained and the only time someone didn't show up was a replacement for my regular gal and the company didn't know that. I can spend more time with my husband because the caregiver is able to shower him and do the necessary things. I just ask her to help me with the cleaning now, so I can spend more time with him.
5 / 5Laura G
I would like them to let me know when my brother is unable. I am able to go to work and take care of my brother.
4.5 / 5Brittany K. M
I would like to see their answering time improved when I call the office. I stay on hold for a long time when I call the office. My caregiver is like a cheerleader to me and helps me with my physical therapy.
4.25 / 5Debra O
They are very good about staying in touch and notifying us about schedule changes. It has helped us tremendously, they take care of a lot of the things she can't do for herself.
4.5 / 5Becky W
It takes care of all the needs I have. It is everything that I need and all my aides have been wonderful and helpful.
5 / 5Marjorie D
I do appreciate that when I need to call them, I get a response right away. Without the help I get, I would not be able to stay in my home.
5 / 5Jennifer H
They provide good caregivers. Having the caregivers for my mother takes a lot of stress off of me.
4.25 / 5Antonio S
I like the great service that they provide. My caregivers take me to the grocery stores, the bank, and doctor's appointments. The caregivers give me great service in my apartment, and they help me with preparing my meals.
5 / 5Melanie M
I would recommend them because they have provided great support, and the individuals were knowledgeable. They helped the most with being available to take care of my mom when I was working so I did not have to quit my job.
4.5 / 5Lori L
They could be more patient specific based on the needs of the individual person. There's room for improvement for some of the caregivers that treat my mom.
4 / 5Jesse R
They help you out a lot, not just physically but mentally as well. They are professional on what they do. They get me to my appointments on time, they communicate with me as well. They want to know how you are doing, they are on time.
5 / 5Glenna J S
When the gals come out to help me, they had no idea what they were supposed to do. That depends on who they have come out. I had one good gal, but she left.
2.25 / 5Jeremy O
I like that they are communicating with me. I have a contact that addresses my concerns when I call. They could just get more hours.
4.25 / 5Michael A. R
I would recommend them based on the quality of care I have received. Since I am a disabled person, the care providers help me accomplish things I have difficulty doing.
5 / 5Jerom M
I would recommend them because we had a great experience. The impact was very helpful and the lady that came in was attentive to our needs.
4.5 / 5Tina A
They could improve by finding people welling to work and not call out so much. They could be on top of caregivers that call out, so they have an adequate replacement for them, and they could reach out to let me know sooner.
2.75 / 5Maira S
They are a new company and they had new staff and everything so its nice. I work from home and the caregiver is there at the house right after school.
5 / 5Gertrude J
I think it's a great company. The caregivers that they send me. I got two caregivers and I think they are the best.
4.75 / 5Anonymous
They struggle to find a substitution if the regular caregiver can't make it. They allow my parents to stay in their home.
4.25 / 5Donna L. P
The workers are great. The office staff is horrible. I am not pleased with the way they run their business. I am legally blind and so it is very helpful.
3.25 / 5Carolyne T
They provide good caregivers. They help me with everything they can.
5 / 5Rita M
They are prompt, and the caregiver is nice. The services make my life easier.
4.25 / 5Anonymous
I would like them to improve their contact between the clients and the caregivers. They don't allow us to contact the caregivers directly. They provide good caregivers and try to fill the gap if there is any vacancy.
4.25 / 5Sandra K. C
I have been with them for a long and have never had a problem. I would not be able to get along without them.
5 / 5Anonymous
They care about me and my needs and they give me proper caregivers they are awesome. It helps with my depression.
5 / 5Debra D
I would like their schedule to be more flexible because I need them mainly to take me to my doctor's appointment. The caregiver is here for me when I need her because I need her to help me in the bathroom.
4.25 / 5Brittany K. M
The caregivers that I have now are great. Something that they can improve on is being able to get a hold of the office and let me know when my caregiver has called out. They will sometimes call me 2 hours into their shift when they already haven't shown up. It's helped me the most by having companionship.
3.75 / 5Eddie F
I like that they are very courteous and nice. I like that they have been easy to understand and nice, and always feel I can talk to them.
5 / 5Jay K
They can have better personnel. I want more hours.
3.75 / 5Krystian M
Their communication skills between the office and the client and the caregiver need to be improved. They have helped me the most by helping me to become stable and independent. They are keeping me out of the hospital;
4 / 5Nancy S
I like that their communication is excellent. They help with taking care of my husband, so I can have a bit of a break.
4.75 / 5Anonymous
They show up on time every day. They cook for me.
5 / 5Nanci K
I have referred them to people who have it now. Without them, I would be in big trouble. It's been a big impact for me.
4.75 / 5Sandra C. D
I have liked my personal caregiver. They have a degree of uncertainty with the workers because things are changing rapidly. They need to let me know ahead of time if a shift gets moved or canceled. The have helped to keep me out of despair.
4 / 5Judy B
I like that they're easy to work with, and they always call in case changes are made. Right now, I do all the personal things for my husband, but they help me be able to spend time with him instead of cleaning and all those things.
5 / 5Anonymous
They keep searching until they find a good fit for you. It helps me to take care of the personal needs that I have. The help me stay clean and help me keep my appointments straight.
4.75 / 5Deni S
They have been helpful, reliable, punctual, and great with communication. They have provided the support that she can't provide for herself.
4.5 / 5Marjorie D
I like that they have been very well to work with. They help me with my personal care, including showering.
5 / 5Angela C
The agency were professional, accommodating and friendly. The provider helped by providing security. I knew my mom was safe with the caregivers.
5 / 5Anonymous
They don't train their people before they send them to your home. They have a lot of turn over. It is good and bad. I need the help. I need the help. They help me with transportation and light cleaning. I don't have family around me or any other support.
3.25 / 5Ryan W
I like that they are always on time. They are always helpful and cheerful when they show up.
5 / 5Cheri L
She is kind and patient. She does everything very well. Our caregiver is very safety conscious.
5 / 5Deanna B
I like that Family Home Care is well organized, reliable, the workers are hard-working and friendly, and they're all willing to do what they can to help you. They've had a positive impact by helping me get the house clean so I can do the hard jobs. It's stuff I could never get to before since I had the easy jobs to do first and those would usually tire me out pretty quick.
5 / 5Mary P
The caregiver is reliable, and my sister likes her and that's what's important. I don't have to be there every day. I don't have to plan my life around her activities so much.
4.5 / 5Laura G
They work with me a lot. If I call and need something they are there. When I have a problem I speak to them and they take care of it quickly.
4.75 / 5John W
They come and help my wife. They take a load off me. They could be here when they are supposed to be here.
3.5 / 5Anonymous
The caregivers have served my mom well. The service lets me relax a little bit from having to be there every day.
4.75 / 5Kim G
I like the caregivers. They provide the transportation I need.
4.5 / 5David S
I like their services. They have a good care taker, and she does a good job.
5 / 5Keri "
They could respond to complaints and neglect of patients. They could have monitored their employees.
1 / 5Nancy C S
They help better than I could have expected. It is extremely helpful. They help me with shopping and meals.
5 / 5Judith L
I would recommend them because it is care that a person like me needs. For me it is really good for housework.
4.75 / 5Guiselle E
They could try to have better people with more experience. I don't want to have to tell them every single thing to do. I want them to just do things, not just sit and look at their phone.
3.25 / 5Cheryl K. J
When we have problems, they send someone right over to fix them. I can't do anything without them, I need them to take care of me.
4.75 / 5Mary J. H
I like that they hire great caregivers. The most helpful has been the flexibility.
4.75 / 5Brian K
I would recommend them because they are excellent help. The agency has had quality people to make my experience positive.
4.5 / 5Sandy S
They need to return the calls in a timely manner. I feel like the caregiver really cares and is concerned. It makes me not have to worry about him.
4.5 / 5
About This Award

Best of Home Care
Leader in Training
The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on your training completion rates.
- ✓ Have 10+ learners complete at least 1 training course for the year.
- ✓ Average 8+ Activated Insights Course completions per care professional for the year.
- ✓ Utilize Activated Insights Training for at least 3 months.
About This Award
Best of Home Care
Top 100 Leader in Experience
The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and care professional experience surveys.
- ✓ Attain one of the 100 highest Overall Satisfaction (OSAT) scores in the industry for the year.
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Leader in Experience
(Formerly Leader in Excellence)
The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Experience” means best-in-class ratings from clients and caregivers. Leaders in Experience award winners must also qualify for Provider of Choice and Employer of Choice awards.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Actively survey clients and employees for at least one calendar year.
About This Award
Best of Home Care
Provider of Choice
The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 client satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey clients for at least six consecutive months.
About This Award
Best of Home Care
Employer of Choice
Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.75+
- ✓ Complete a minimum of 12 employee satisfaction surveys during the previous 12 months.
- ✓ Have less than 15% of clients “Do Not Call” for the year.
- ✓ Actively survey employees for at least six consecutive months.