Kathryn V

I like that they always have somebody if the regular person can't come, so they have someone to substitute. It makes my daily life easier.

Frank F

They are punctual, approachable, and apprehensive. They have constant communication, frequent updates, and a reduction of stress.

Stacy F

The agency could do better with training their caregivers for the situation of the client. The caregivers help the most by taking the load off of me so I can go and do the things I need to without worry.

Chris S

I like that BrightStar Care has been responsive to our needs and flexible. BrightStar Care provides the care that my brother, sister, and I do not have to do.

Chris B

The management is great to work with. They're attentive.

David M

The caregiver is wonderful. She helped my wife until she passed away and now she helps me. She does all the laundry and cleans up.

Betsy A

I would if they had no other way of going to a doctor. I find the aides to be very pleasant and very helpful. I like going on trips with them. When I have to go to the doctor, that's the only way I can get there, I can't drive anymore.

Charles K

I would have liked to have more people with initiative to find out things to do with my wife instead I just sit around. It was a very small improvement. It was supposed to give me a break, but I was pretty much involved every time they were here.

Mary F

I have been happy with the people who are my liaison. They do listen to mom and I help with any applications we may need assistance with. Most of the caregivers sent have been good overall. It still feels new to us but still positive. There are still things we all need to work on and work out together.

Stacy F

The agency could have better dementia care because the aides seemed alarmed when my grandmother was crying. I like that Zayda has been accommodating and has made it easier for us to go out.

Linda F

I have a great and dependable lady, but others in the past have not been great. They help me with my daily activities and personal care.

Nancy C

The agency is very helpful and friendly. They have provided great aid for him!

Elizabeth T

The issue was mostly because of the cost. I had to pay for 4 hours, but I only needed 2. I had shoulder surgery, so I really couldn't do much.

David M

They consistent and compassionate. They give me the ability to leave the house with their care.

Allen

I like that they did a good job. The aide was personable and bonded with my mother.

Carol B

I like that the staff is phenomenal. The caregiver will help her with anything she asks her to do.

Pearl K

The agency needs consistency. I would like more information on why they are not coming as soon as possible. The caregivers need to be on time, and I wish they would let us know why the caregivers are in the hospital.

Jennifer

Anytime I have any trouble with the aids they react to it quickly. Whenever I have any trouble, they always have someone there to help me.

Anonymous

I had good results with the aide that came out. She was very helpful and helped my husband a lot.

Katherine B

It is easy. I have recommended them. They took me to the hospital for a procedure and then back home the next day.

Kristin S

There has been an increase in call-outs this last month. They have let me know directly when there is a new prescription from the doctor's office.

Anonymous

I like that their supervisor brings the caregiver out, and they talk with you. I feel I can talk to them, and they listen, and they act on what I tell them.

Mary F

I have been happy with the quality of the caregivers, and the support staff that has helped me. It has been significantly positive, it gives me peace of mind.

Jennifer B

They are very professional. I liked how they came and met us and asked us questions to get to know us. I can go to work and know that he is well taken care of.

Anonymous

No one seems to know what they are doing. They are either screaming at my mother or begging her for money. It is very stressful. They just don't seem to know what they are doing.

Barbara S

I would recommend them because I've been satisfied with their care for me and my husband. They have given me help with mobility and I match well with the person who comes here. They show concern.

Chris B

I like that this agency seems to be very caring and have a good plan. They are experienced and professional. They are good to work with. My mother seems to be receptive of the nurse.

Marcia A

I liked that they were associated with our facility. The caregivers were assertive.

Marianne M

I like that I was being informed if the caregiver that was assigned was not coming. I liked the lady that was there on Mondays.

Kelly G

They were amazing. The care they provided the client was outstanding and they were attentive. The office staff was wonderful and the aide staff was wonderful. They were very caring, compassionate, and they helped the client recover very quickly. They were able to get the client to the point where she was able to do the daily activities of living independently. Without their help, the client would not have recovered as quickly.

Chris B

They are very nice people, and they care very much. I think they have some very good people working for them. They are very caring and they are attentive. The woman that we have now is awesome; she takes care of my mom and does things around the house for her. She always wants to be busy.

DiPoppo M

I would like more consistent caregivers. They communicate very well.

Anonymous

I like the cheerfulness of the aides. The provider has helped me walk and do exercises with me.

Anonymous

They are good and we are happy with them. They take him grocery shopping.

Stacy F

They really need to get on top of their scheduling. It seems they get confused on back up coverage, I'm guessing they don't have enough staff. Through the best caregiver we had, I would say it prolonged her life. Her care and consideration and being a CNA, so her knowledge was invaluable. She helped her feel safe and comfortable. But on the low end, I've had caregivers be completely negligent and not be able to leave my grandmother with them. They could work on the consistency for training.

Carol B

I like them because they've always come through for me. Her caregiver has become very friendly with her and that's great.

Susan G

I like that they were able to match my mother to some individuals that clicked. It's too soon to say. My mother is in charge of her finances. She does not want to pay for services. There has been an impact, but we have people only twice a week.

Amy

I like that my mother feels like she is well taken care of. I like that they treat her with care and love.

Dorian T

They are friendly and helpful. There wasn't much for them to do. I only needed them for one hour a day, but they had to be here for three hours minimum.

Ann G

They are very professional and flexible. They are quick to react when the caregivers are not a good fit. We have a consistent crew of caregivers. I think being hands-on and being immediately available has been helpful.

Ann W

The agency is dependable. The caregivers are able to understand his needs.

Jennifer F

The management is extremely responsive. The caregivers are very good. She needs full-time care. She can not fend for herself.

Linda F

They could hire better personnel, and they don't always communicate well. They could do a better job matching.

Pauline G

I like that they were responsive and very easy to work with. The most helpful part about the service is that they have been consistent.

Anonymous

I want them to work on more interaction that the aides have with the clients. My mom likes to be independent, but I wish they would have more interaction. They need to be more interactive, whether the client wants it or not.

Diane

They are very responsible and very nice. They made sure everything ran smoothly. If there was an issue, they will take care of it.

Steven M

The service has been good so far and everything is well. I have had no problems, I have comfort to know the people they are sending are good.

Mary F

I like the support staff, they have been wonderful. It makes my life easier to have dependable care.

John L

I like the communication and the staff. They have helped the most with the interaction with the caregiver.

Jennifer F

It was more difficult than we thought to manage the hourly care report. It was difficult to distinguish who left the comments at what time. She absolutely loves her live-in caregivers.

Alice T

They are very accommodating. She looks forward to it. They help my mother with her ADL's and taking her out to run errands.