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Award Details

Best of Home Care

Provider of Choice

The Best of Home Care – Provider of Choice award signifies high client satisfaction. This award is based on satisfaction ratings gathered from verified clients. To qualify, an agency must outperform other home care agencies in their geographic region in addition to other criteria. 

Qualifications
  • OSAT Score 8.75+

  • Complete a minimum of 12 client satisfaction surveys during the previous 12 months. 

  • Have less than 15% of clients “Do Not Call” for the year.

  • Actively survey clients for at least six consecutive months. 

Best of Home Care

Employer of Choice

Home care agencies that qualify for “Employer of Choice” have earned high marks from their caregivers. Great care starts with happy care professionals and to qualify, “Employers of Choice” must outperform other local competitors in caregiver satisfaction based on scores and feedback gathered from verified care professionals. 

Qualifications

  • OSAT Score 8.75+

  • Complete a minimum of 12 employee satisfaction surveys during the previous 12 months. 

  • Have less than 15% of clients “Do Not Call” for the year. 

  • Actively survey employees for at least six consecutive months.

Best of Home Care

Leader in Experience

The highest recognition based on satisfaction scores a home care agency can earn, “Leader in Excellence” means best-in-class ratings from clients and caregivers. Leaders in Excellence award winners must also qualify for Provider of Choice and Employer of Choice awards. 

Qualifications
  • OSAT Score 8.9+
  • Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
  • Earn both Provider and Employer of Choice Awards for the year.

  • Actively survey clients and employees for at least one calendar year. 

Best of Home Care

Leader in Training

The Best of Home Care® – Leader in Training award recognizes home care agencies that provide specialized care for clients and career growth for care professionals through a commitment to continuous learning. This annual award is based on training completion rates. 

Qualifications

  • Have 10+ learners complete at least 1 training course for the year. 

  • Average 8+ Activated Insights course completions per care professional for the year. 

  • Utilize Activated Insights Training for at least 3 months. 

Best of Home Care

Top 100 Leader in Experience

The Top 100 Leader in Experience award is the highest honor we bestow, recognizing the 100 agencies with the highest Overall Satisfaction (OSAT) scores in North America. This annual award is based on the results of your client and employee experience surveys. 

Qualifications

  • Attain one of the 100 highest OSAT scores in the industry for a year.

  • Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months. 

  • Earn both Provider and Employer of Choice Awards for the year. 

  • Actively survey clients and employees for at least one calendar year. 

How to Find the Best Care

Search Near You

Best of Home Care award winners are agencies with the highest client and caregiver satisfaction in your area.

Read Reviews

Reviews come from real clients and their loved ones, sourced through unbiased satisfaction surveys by Activated Insights.

View Awards

Each award is based on satisfaction ratings collected during third-party interviews with verified clients and caregivers.

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